Swappie Reviews 

Reply from Swappie

Aug 20, 2026

Hello,

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about your concern regarding the battery health drop on your iPhone, and we completely understand your confusion and disappointment—especially given that this is your first purchase with Swappie.

We sincerely apologize for the delay in responding to your support request. During periods of high volume, our response times can be slightly longer than usual, but we assure you that our agents respond to every inquiry as quickly as possible.

We would like to reassure you regarding the battery's performance. A standard and normal decline in battery health is typically around 1–2% per month. During the very first month, it can sometimes be slightly higher as the phone goes through initial setup, heavy app downloads, and increased processor usage. After this initial setup period, the degradation stabilizes. In your case, a 5% drop over two months is only 1% higher than the expected baseline.

To ensure your peace of mind, we have specific diagnostic tests that can determine whether your battery's behavior is abnormal or functioning as intended. Our customer support team can provide you with easy step-by-step instructions on how to run these checks. If the diagnostic shows any defect or genuine anomaly, we will be more than happy to resolve the issue for you under our warranty.

Best regards,
the Swappie team

Reply from Swappie

Aug 18, 2026

Hello,

Thank you for taking the time to share your experience with us. We are truly sorry to hear about what happened to your iPhone, and we completely understand your disappointment and frustration regarding this situation.

We sincerely regret that our policy regarding water resistance was not as clear as it should have been prior to your purchase. We would like to clarify that over time, and through general use or handling, the internal seals and water resistance of any device naturally wear down and lose their original properties, which is why water resistance cannot be guaranteed on refurbished phones.

It is also worth noting that even for brand new phones straight out of the box, Apple’s standard warranty explicitly does not cover liquid damage, despite their IP67/IP68 water resistance ratings.

We truly appreciate your feedback regarding how this information is communicated, as it helps us improve transparency for all our customers.

Best regards,
the Swappie team

Reply from Swappie

Aug 17, 2026

Hello,

We are truly sorry to read about your experience and completely understand how frustrating it is to have your order canceled and be left without the iPad you were expecting.

We would like to explain why this situation occurred. Sometimes, two customers place an order for the exact same device at almost the same time, and the item is allocated to the order that entered the system first. As a result, your order was processed, but the specific iPad was no longer in stock. In such cases, orders wait for a brief period in hopes that the exact device becomes available, but if that does not happen quickly, we cancel the order and process a refund so we do not keep our customers waiting indefinitely.

Regarding stock availability on our website, we display devices that are either fully ready for dispatch or "refurbishment almost ready." For the latter, dispatch takes a few days, and our system does not instantly show whether that specific unit has already been purchased by another customer while awaiting final processing at our warehouse.

We genuinely regret that this impacted your experience. We can see that our customer support team provided you with a discount code to help make things right, as our goal was to find a solution that would allow you to get an iPad as quickly as possible without an extended wait for restocks.

Best regards,
the Swappie team

Reply from Swappie

Aug 17, 2026

Hello,

We are truly sorry to hear that you are unhappy with your device. Providing high-quality phones and a reliable experience is very important to us, and we fully understand your frustration when things do not meet your expectations.

Unfortunately, we are unable to look up your order details directly from this review. We would really like to check what happened and help resolve the issue for you. Please reach out to our customer support team at info@swappie.com or via WhatsApp with your order number or the email address used for the purchase, and we will gladly assist you.

Best regards,
the Swappie team

Reply from Swappie

Aug 17, 2026

Hello,

We are truly sorry to hear about your experience and understand how frustrating it is to receive a trade-in value that is far below what you were expecting.

We would like to clarify that all devices sent to us undergo rigorous testing by our certified technicians using specialized diagnostic tools. For example, defects, such as motherboard issues or liquid damage, can remain unnoticed during everyday use for quite some time while the phone continues to function, but can cause the device to fail completely at a later stage. When such internal damage is detected, the trade-in offer is adjusted accordingly.

However, you are never obligated to accept an adjusted offer. If you do not agree with the updated valuation, you always have the right to decline it, and we will return your phone back to you free of charge.

Unfortunately, we cannot look up your order details directly from this review. If you have not accepted the offer yet or if you would like us to review your case, please reach out to our customer support team at info@swappie.com or via WhatsApp with your order number so we can assist you.

Best regards,
the Swappie team