The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and availability The staff is well trained, cordial and fast to solve problems. The overall business model is very efficient, with fair prices and well implemented. Will not need to thi... See more
incredible services within Swapfiets ... Staff always super friendly and appointments for service are available in next few days! I am using the electric bike and its really great! Thank you team Swap... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service and the support I got for…
The service and the support I got for my bike was quick and professional.
3 April 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Fabiola!
Thanks for leaving a review! Quick and professional is exactly what we strive for, so we're very happy to hear we hit the mark. Enjoy your rides!
Best,
Team Swapfiets
Walked in to get a new bell for my…
Walked in to get a new bell for my bike. They instantly offered to check the entire bike for free. Super customerfriendly
2 April 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Stijn!
Thank you for this awesome review.
We always want to make sure you're riding safely, so checking the whole bike while you're in the shop for a new bell is just part of the service! We're thrilled you had such a positive experience. Happy cycling!
Cheers,
Team Swapfiets
Reply from Swapfiets Nederland
Hi Nikos,
Thank you for the positive feedback.
We're glad to hear you are enjoying our bikes.
Have a great ride!
Team Swapfiets
Reply from Swapfiets Nederland
Hi Sebastian!
Thanks for the awesome review.
We always strive to get you out on the road as quickly and smoothly as possible.
Enjoy the ride!
Team Swapfiets
The guy was super kind and he replaced…
The guy was super kind and he replaced my bike !
1 April 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Louis!
Thank you for the kind words!
We're so glad to hear our colleague provided you with friendly service and got you a replacement bike so quickly.
Safe travels!
Team Swapfiets
super friendly and nice
super friendly and nice, I was helped with all I needed
31 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Robert!
Thanks for the lovely review.
We're thrilled that our team was able to provide you with everything you needed.
Have a great time on your bike!
Team Swapfiets
I have been using a swapfiets now for more than 5 yrs. I find the bike very reliable, never a flat tyre in Amsterdam. And if as recently, I needed to bring back the bike for repairs, I get a new one
I have been using a swapfiets now for more than 5 years
1 April 2026
Unprompted review
Reply from Swapfiets Nederland
Hi!
Wow, 5 years, thank you so much for your amazing loyalty!
It's fantastic to hear that your bike has been reliable on the streets of Amsterdam and that our replacement service has worked perfectly for you when needed.
Here's to many more years of happy (and flat-tire-free) cycling!
Team Swapfiets
Reply from Swapfiets Nederland
Hi Stephanie,
Thank you so much for the shout-out and positive review.
We'll be sure to pass your kind words along to Luca, he'll be thrilled to hear he could help you out.
Happy cycling!
Team Swapfiets
Great rental bike service
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually very friendly and professional as well.
26 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Illia,
Thank you for the detailed feedback.
We're glad to hear you're enjoying the bike quality and that our doorstep service makes life easier when things go wrong. Providing that peace of mind is exactly what we aim for.
See you on the road!
Team Swapfiets
Reply from Swapfiets Nederland
Hi Maria!
Thanks for the review.
We’re glad you enjoyed our fast and friendly service!
Happy cycling!
Team Swapfiets
Really friendly and make the job quick.
Really friendly and make the job quick.
27 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Emilian!
Thank you for the review.
We’re glad we could get the job done quickly and with a smile.
See you next time!
Team Swapfiets
Swafties works really good for me
Swafties works really good for me. I do not have to worry about the maintenance of my bike. The service is complete and people is always kind.
25 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Manuel!
We’re so happy to hear that Swapfiets is working out well for you.
Taking the worry out of maintenance is exactly why we're here.
Thanks for the kind words!
Team Swapfiets
Quick delivery and nice person helping…
Quick delivery and nice person helping fit the bike
27 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sara!
We’re glad we could get you set up and on the road so quickly.
It’s important to us that the bike fits you perfectly.
Happy cycling!
Team Swapfiets
Excellent experience, credit due to a shining employee!
I had an excellent experience at the Amsterdam West store. I turned up on a whim without an appointment after feeling like it was time to get a bike. David was amazing through the entire process. I was offered a small frame bike (as I’m quite short) and given the opportunity to test ride it. Despite a huge line of customers, David met each person with complete ease and this unhurried energy. He gave full attention to whoever he was supporting. I feel my experience was 10000x better because of his kind and patient energy, while I was clunkily figuring out the bike. I felt totally comfortable signing up on the spot and was provided all the information I’d need going forward. I’ll say it again — this guy, David, is a one in a million when it comes to customer service people these days. You could tell every person he interacted with was immediately calmed by his full presence despite waiting in line. He was patient with every single person, even with all our perhaps novice questions that he would have heard a million times.
Give this guy a raise!
Oh, also, great product, great service. Loving it so far.
23 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Lou,
Wow, what an incredible review! Thank you so much for sharing your experience.
We are beyond thrilled to hear how David looked after you. Staying calm, patient, and fully present while managing a big line is exactly the kind of "one in a million" service we strive for. We will absolutely make sure that David and the team at Amsterdam West see this, shout-outs like this really make their day!
We're so glad you're loving the bike and felt comfortable joining the Swapfiets family. Welcome aboard, and enjoy riding around the city!
Team Swapfiets
Useless repair system.
They have one of the most useless repair systems. It’s like when they change my damaged bike they just give me another damaged bike. I don’t expect new but I’m expecting a repaired one. It’s so annoying.
27 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Lihle,
Thank you for your honest feedback. We are truly sorry to hear that your experience with our swap service has been so frustrating.
It is definitely not our standard to replace one damaged bike with another. Every bike should undergo a thorough check before it is handed over to a member, and it’s clear we’ve let you down in this instance. We understand how annoying it is to expect a functional bike and receive one that still has issues.
We would love the chance to make this right. If you’re open to it, please book a new appointment via the app, and we will ensure the team provides you with a bike that is fully repaired and ready for the road.
Best regards.
Team Swapfiets
Helpful but faulty bike
The support was quick and efficient. I got my bike replaced, but the new bike has some gear issues. So not happy with the fact that a new bike still has issues and this has not been properly checked.
22 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Elif,
Thank you for your feedback. We’re glad to hear that the support was quick and efficient, but we are very sorry to hear that your replacement bike isn't in perfect condition.
That definitely shouldn't happen, as we aim to have every bike 100% ready for the road before it reaches a member. We clearly missed the mark on the gear check this time.
Please feel free to book a quick service appointment via the app so we can get those gears adjusted or swap the bike again for one that works perfectly. We want to make sure you’re completely happy with your ride!
Best regards.
Team Swapfiets
Nice company easy to apply
Nice company easy to apply, they care about the details good cooperation. Bikes are always updated ready to use.
24 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you so much for the kind words! We’re thrilled to hear that you found the sign-up process easy and that you appreciate the attention to detail.
Our goal is always to ensure our bikes are in top shape and ready to go whenever you need them, so it’s great to know you're enjoying the ride!
Best regards.
Team Swapfiets
GREAT!
The guy who helped me was just great, explained everything and he was super nice! Five star to him🙂
23 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Cecilia,
Thank you for the 5-star review! We’re so glad our colleague took the time to explain everything and made your visit a positive one.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Alessandra,
That’s what we love to hear! Thank you for your kind words about our speed and efficiency. We’re always here to keep you moving!
Enjoy the ride.
Team Swapfiets
The bike I was given had almost flat…
The bike I was given had almost flat tires and also the gear changing device is not precise: I switch gear and it doesn't always actually do that.
15 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Enrico,
Thank you for your feedback. We are sorry to hear that your bike was delivered with low tire pressure and imprecise gears. This is certainly not the standard we aim for.
While our bikes are "pre-loved" and may show some wear, they should always function perfectly. Please schedule an appointment through the app as soon as possible. Our team will take a look at the gears and tires to ensure everything is adjusted correctly, or swap the bike for you if needed.
Enjoy the ride.
Team Swapfiets
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