Sureserve Reviews 

Excellent service today, engineer Dominic fitted new electric and gas smart meter for my property in Hadleigh Essex, very professional, informative and polite, keep up the good work

Clarion housing tenant

Every year it's the same old scenario they make appointments you stay at home for half a day (8-12 or 12-5pm yet they lie about attending no calling cards are left. I'm an old disabled lady and am at home 24/7 yet they lie lie lie about attending same every year for these annual gas safety checks. This morning I was abused left right and centre by a member of their staff a man who deemed it acceptable to abuse me. This is a serious breach of professional standards. The bully attitude did not cease it was nothing short of disgraceful. It left me feeling anxious and quite frankly ill
I'm a disabled lady who as a tenant of clarion should not I repeat should not be subjected to such dismissive appalling unacceptable behaviour from a contractual company who in my experience exercise shoddy ethics
I will be making a formal complaint because as I said this made me ill.

had an issue that I was struggling to resolve, and Reg Davidson was absolutely brilliant from start to finish. He took the time to call me personally and patiently talked me through everything step by step, making sure I understood the process and what needed to be done.

Reg was friendly, professional, and genuinely engaging throughout the conversation. His manner and approach were excellent approachable, reassuring, and incredibly knowledgeable. Nothing felt rushed, and he went above and beyond to ensure my issue was resolved.

It’s rare to receive customer service of this standard these days, and Reg is a real credit to Sureserve. Thank you for all your help and support.

Fantastic service by an extremely professional very friendly gentleman.

I'm ignoring that it took 6 months from when I reported the fault to finally getting my meter replaced.
Today's service was very good. I was reminded of the appointment, was told the name of my engineer in advance so when they turned up I knew they were legitimate. On the day Owen text his ETA which was great.
Arrived, didn't faff around and got the job done quickly. Was impressed with customer service and knowledge. Was able to answer my queries.
Thank you Owen Reed 10/10

Sami Kilic fitted my new electric and gas smart meter and he was excellent from start to finish. He was professional, knowledgeable and polite, and he kept me updated on what he was doing at each stage. He also pointed out that my boiler pressure was too high, which I really appreciated. Very pleased with the service from Sami Kilic from Safe Serve.

Stephen Howe was very quick and professional today fitting my smart meter! There was minimal disruption which was great as I had a napping toddler in the next room. Stephen explained the smart meter in detail and ensured I had no questions before he left! Great service! 😊

I’d like to thank the engineer, Lamar, and the lady who took my call (name unknown), who arranged an urgent appointment after a distressed call. Her response was very reassuring and much appreciated.

Lamar attended promptly to resolve a boiler issue caused by ongoing kitchen renovation work. He was courteous, professional, and clearly explained the fault, the repairs, and the next steps.

His swift and thorough work ensured my daughter and I were not left without heating over the evening or weekend. Excellent service throughout.

Disgusting company customer service booked two appointments and they don’t show up
When you ring to ask where they are the call centre staff tell you you’re obstructive and cut you off - what a joke!! Stay away from this shambolic and rude company

Our engineer - Owen Ward - was very helpful at updating us of his arrival time. He was very polite when he arrived and took care of the job in a very short time. We’re very pleased with the service he carried out at our property. Thank you.

A gentleman called Reg phoned to reset my boiler. This unfortunately didn't work so he phoned via WhatsApp to see what was on the boiler and talk me through it again. Thanks Reg you're a star

Absolutely disgraceful.
Left with a leak for over a week created a hole in my ceiling.
No hot water for 2 weeks no communication. Still was not fixed for 5 weeks. Still waiting for electrics to be done. Customer service are rude and give false information

Dev the gentleman who came to change my gas meter and to reconnect it to my smart metre was a really pleasant and polite man.He explained exactly what he had to do while he was here.After he had completed fitting the meter he went through every I needed to know he left no mess and put everything as he found it well done Dev

The service was good..the person who did the job .Mario.he was brilliant. So helpful and polite. Really nice guy.
Thank you

Derek who visited us was amazing. Kept in touch. Explained things fully. Tidy and clean up. Polite, efficient and helpful. He was fabulous.

Sean and Billy are great lads, we’ve had a great experience with these two lovely guys. Their work is spot on and always happy in their work.
I highly recommend these guys.

The engineer Marco was very professional and a credit to his Company.

Really great service! everything was fixed super quick, Stephen Howe is a credit to the company.

Derek Doyle was chatty friendly and managed to fix the problem quickly. He also gave some good energy saving tips.
Thank you

Engineer Stephen Howe was friendly and helpful