Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and a... See more
Company replied
SOHA tenant. Boiler repair carried out by Milon today. Good communication, rang beforehand to say when would arrive. Friendly & polite. Fixed boiler, noticed another issue in airing cupboard & sorted... See more
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our engineer
Our engineer. Chris Weymis was excellent. He explained everything he did and worked very efficiently.
12 June 2026
Unprompted review
Reply from Sureserve
PAMELA FARNIE,
We're happy to hear our engineer was excellent, explained everything, and worked efficiently. We appreciate your feedback and will pass this on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely awful after service and customer support
Absolutely awful after service. Had heat source pumps and heating system fitted after two weeks developed and pressure leak had to turn off the system (their advice). 2 weeks no hot water or heating. Repairs appointments cancelled or changed. Customer service very uncooperative to help.
12 June 2026
Unprompted review
Reply from Sureserve
MR ANTHONY THORNTON,
We are truly sorry to hear about the ongoing issues with your heating system and the inconvenience of no hot water. Can you please supply your full name, address, postcode and contact details and we will investigate the cancelled appointments and uncooperative customer service.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Extremely polite and considerate
Extremely polite and considerate. Answered all my questions clearly and made sure that I understood everything. Capable and reassuring. Did the work quickly and cleanly. Very impressed with him.
12 June 2026
Unprompted review
Reply from Sureserve
Di Bulmer,
We're delighted to hear our team member was polite, considerate, and clearly answered all your questions. We appreciate the quick and clean work. Thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve is the pits! Avoid like the plague
God-awful company. Would love to give no stars if I could!
I have been waiting 9 months for a new wireless thermostat. When they book an appointment with you, the vast majority of the time they do not turn up! You are left waiting at home all day. No text. No phone call.
Over those 9 months, after endless chasing, I have had 3 different home visits from engineers and they still can’t get it right, so I’m still waiting for the thermostat.
Dreadful to communicate with as you get passed about and no one answers honestly .
Was told on one of my booked visits the engineers van had broken down so they cancelled my appointment last minute. Then, 50mins later the engineer turned up. I asked I thought your van had broken down and he said no my van is fine so I guess lying to their customers is what they do too and is all part of the service!
Sureserve is the worst company I have ever had the displeasure of dealing with!
2 June 2026
Unprompted review
Reply from Sureserve
Alex,
We are truly sorry to hear about the significant issues you've experienced over the past nine months regarding your thermostat and appointments. We understand your frustration with the repeated missed visits and communication difficulties. We are taking your feedback seriously and will investigate these matters thoroughly to improve our service. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I highly recommend Shaun
I highly recommend Shaun. A fantastic joiner. Trustworthy, communicative, reliable and very capable.
12 June 2026
Unprompted review
Reply from Sureserve
R - Irvine Ayrshire,
We're so pleased to hear you had such a positive experience. We appreciate your kind words and recommendation.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I CAN'T BREATHE!
This company has been trying to find a leak at my neighbours property for four weeks! The leak has destroyed my bedroom with the ceiling in a state of collapse. I have a terminal lung disease and have now come down with a chest infection. This company don't give a ???? even parking there vans in my DISABLED bay of which I have video! If you have problems with your central heating system don't get these cowboys.
10 June 2026
Unprompted review
Reply from Sureserve
Jim Williams,
We are truly sorry to hear about the distress and damage this situation has caused you, especially given your health concerns. We take your feedback very seriously and are actively looking into these issues to prevent future occurrences. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
My meter was looked at by an engineer…
My meter was looked at by an engineer called Dev,he was very polite and professional,he was very helpful,he is an asset to SureServe.
10 June 2026
Unprompted review
Reply from Sureserve
natasha rose,
We're happy to hear our engineer was polite, professional, and helpful. We appreciate your positive feedback and we will pass it on to Dev and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Owen Ward installed our EDF smart…
Owen Ward installed our EDF smart meters. He was very helpful. On time and very quick. I’d highly recommend.
8 June 2026
Unprompted review
Reply from Sureserve
Fiona Webb,
We're happy to hear your smart meter installation was helpful, on time, and quick. Thank you for your recommendation! We will pass your review on to Owen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
My boiler wasn't working but video call fixed it
My boiler wasn't working, no hot water etc..
Little did I know it was the water pressure! I received a call from Reg and proceeded to video call. He explained what I needed to do, and I did it.. so now I know what to do in future..it was swift and very helpful!!
THANKS Reg Davidson ..
Josephine 😁
10 June 2026
Unprompted review
Reply from Sureserve
J J,
We are so pleased to hear about your positive experience and how helpful our team member was in resolving your boiler issue quickly. It's wonderful to know we could provide such swift and effective assistance. Thank you for sharing your kind feedback we will pass this on to Reg and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely shocking
Absolutely shocking. I thought TSG were bad.
I had a new boiler fitted 6 weeks ago. And it's not worked properly since having it in. Now no hot water at all.
When called 0n the 13th may as an emergency they rock up in the 18th
And apparently it was all okay. Obviously not!
10 June 2026
Unprompted review
Reply from Sureserve
JJ,
We are truly sorry to hear about the ongoing issues with your boiler and the delayed emergency response. Can you please supply your full name,address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Person who dealt with the instalation (…
Person who dealt with the instalation ( Stephen Howe) was friendly polite, showed me how touse device also went through both leaflets with myself, very satisfied with the quality of service he delivered
10 June 2026
Unprompted review
Reply from Sureserve
David Scott,
We're delighted to hear our team member was friendly, polite, and thoroughly explained the device and leaflets. We appreciate your positive feedback and will share it with the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Brilliant job, well done.
Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and any mess made. Would recommend this team to anyone having a new heating system installed.
10 June 2026
Unprompted review
Reply from Sureserve
Kate R,
We're delighted to hear that you had such a fantastic experience with your new boiler and radiators. We appreciate your kind words about the team's professionalism and efficiency. Thank you for your positive feedback! We will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
K Jordan came to fit new meters on…
K Jordan came to fit new meters on behalf of EDF and the whole process was a treat. He was friendly, punctual and very informative and a pleasure to deal with.
10 June 2026
Unprompted review
Reply from Sureserve
non trade customer,
We're happy to hear our technician was friendly, punctual, and informative during the meter installation. We appreciate your positive feedback and will pass it on to Kieran and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The Engineer was first class in every…
The Engineer was first class in every aspect of job neat and tidy and a full explaination of the new meters.
The Engineer was Stephen Howe
10 June 2026
Unprompted review
Reply from Sureserve
John McKenna,
We are so glad to hear about your positive experience with our engineer. We appreciate you taking the time to share your feedback. We will share this with Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
No hot water
Milon was very efficient and helpful, he did an excellent job.
10 June 2026
Unprompted review
Reply from Sureserve
Bev Kalkan,
We're glad to hear our colleague was efficient and helpful. Thank you for your feedback we will pass this on to Milon and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Haider was Really great service and he…
Haider was Really great service and he knows what his doing. Highly recommended
29 May 2026
Unprompted review
Reply from Sureserve
Angel Grace Lanado,
We're happy to hear you received great service and that our team member was knowledgeable. We appreciate your positive feedback and we will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent work from Owen Ward and I was…
Excellent work from Owen Ward and I was kept up to date thought the install. No disruption whatsoever and a clear briefing on the new smart meters. Thank you!
9 June 2026
Unprompted review
Reply from Sureserve
James Burleigh,
We're happy to hear our engineer provided excellent service, kept you informed, and ensured no disruption during your smart meter installation. We appreciate your positive feedback and will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Guy called me night b4 to say I was…
Guy called me night b4 to say I was first visit. Really appreciated that.
9 June 2026
Unprompted review
Reply from Sureserve
Lynda Harvey,
We're glad to hear our communication was appreciated. Thank you for your kind words! We will pass them on :)
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worst business ever!
Never turn up. When you call, they say they're on the way... and this goes on all day. Every time they are meant to come, we have to move everything from the kitchen worktops into the living room. I have an adult son with ASD, and I'm an OAP with disabilities. Waiting in all day is stressful for us both. I can't start cooking, in case they turn up. We've now been without hot water and heating for days. Out of seven booked appointments, they've only turned up three times, and each engineer says it's a different fault and needs a different part ordering. As I'm a tenant with Social Housing, there's nothing I can do.
8 June 2026
Unprompted review
Reply from Sureserve
Daisy,
We are truly sorry to hear about the significant difficulties you've experienced with our service, especially given your circumstances. The prolonged wait for hot water and heating, along with the repeated missed appointments and conflicting diagnoses, is clearly unacceptable. We are reviewing your feedback to improve our scheduling and communication processes for all our residents. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
I had a problem in my boiler
I had a problem in my boiler, contacted Sureserve on WhatsApp which helped me fast and efficiently.
My problem was sorted and my boiler is working in order.
8 June 2026
Unprompted review
Reply from Sureserve
Mara Martins,
We're happy to hear our WhatsApp service helped efficiently resolve your boiler issue. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.