Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
Company replied
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The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and a... See more
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SOHA tenant. Boiler repair carried out by Milon today. Good communication, rang beforehand to say when would arrive. Friendly & polite. Fixed boiler, noticed another issue in airing cupboard & sorted... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Disgusting company customer service…
Disgusting company customer service booked two appointments and they don’t show up
When you ring to ask where they are the call centre staff tell you you’re obstructive and cut you off - what a joke!! Stay away from this shambolic and rude company
5 June 2026
Unprompted review
Reply from Sureserve
Kirsty,
We are truly sorry to hear about your experience with our service and call center. We are investigating these concerns to improve our processes. Can you please supply your full name , address, postcode and conta.ct number and we will follow this up
Kindest Regards
Sureserve
catriona.jenkins@sureserve.co.uk
SESUK.enquiries@sureserve.co.uk
Very pleased with the service
Our engineer - Owen Ward - was very helpful at updating us of his arrival time. He was very polite when he arrived and took care of the job in a very short time. We’re very pleased with the service he carried out at our property. Thank you.
5 June 2026
Unprompted review
Reply from Sureserve
Kate Steele,
We're so pleased to hear about your positive experience with our service. It's great that our engineer was helpful and efficient. Thank you for sharing your feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Lovely man good customer service
A gentleman called Reg phoned to reset my boiler. This unfortunately didn't work so he phoned via WhatsApp to see what was on the boiler and talk me through it again. Thanks Reg you're a star
5 June 2026
Unprompted review
Reply from Sureserve
Mrs Edwards,
We're so glad to hear our team provided such excellent support. We appreciate you sharing your positive experience!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely disgraceful.
Absolutely disgraceful.
Left with a leak for over a week created a hole in my ceiling.
No hot water for 2 weeks no communication. Still was not fixed for 5 weeks. Still waiting for electrics to be done. Customer service are rude and give false information
5 June 2026
Unprompted review
Reply from Sureserve
Tara sumner,
We are truly sorry for the unacceptable issues you've experienced. We are actively investigating this to improve our service and communication. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Workman
Dev the gentleman who came to change my gas meter and to reconnect it to my smart metre was a really pleasant and polite man.He explained exactly what he had to do while he was here.After he had completed fitting the meter he went through every I needed to know he left no mess and put everything as he found it well done Dev
5 June 2026
Unprompted review
Reply from Sureserve
Christine,
We're happy to hear our engineer was pleasant and polite, explaining the process clearly. We appreciate your positive feedback about the tidy work and will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The service was good..the person who…
The service was good..the person who did the job .Mario.he was brilliant. So helpful and polite. Really nice guy.
Thank you
5 June 2026
Unprompted review
Reply from Sureserve
Sue Richards,
We're happy to hear you had such a positive experience! It's great to know our team member was brilliant, helpful, and polite. We appreciate your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek who visited us was amazing
Derek who visited us was amazing. Kept in touch. Explained things fully. Tidy and clean up. Polite, efficient and helpful. He was fabulous.
4 June 2026
Unprompted review
Reply from Sureserve
Juliet Sensicle,
We're so glad to hear about your excellent experience. We appreciate you highlighting the clear communication and professionalism. Thank you for your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sean and Billy are great lads
Sean and Billy are great lads, we’ve had a great experience with these two lovely guys. Their work is spot on and always happy in their work.
I highly recommend these guys.
2 June 2026
Unprompted review
Reply from Sureserve
Lag,
We are so glad to hear you had such a wonderful experience with us. We truly appreciate your kind words and recommendation! We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Employee
The engineer Marco was very professional and a credit to his Company.
2 June 2026
Unprompted review
Reply from Sureserve
Ashley Murdoch,
We're happy to hear our engineer was professional. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Really great service
Really great service! everything was fixed super quick, Stephen Howe is a credit to the company.
4 June 2026
Unprompted review
Reply from Sureserve
Sarahb,
We're happy to hear everything was fixed quickly! We appreciate your kind words about our team member and we will pass them on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
New smart metre
Derek Doyle was chatty friendly and managed to fix the problem quickly. He also gave some good energy saving tips.
Thank you
4 June 2026
Unprompted review
Reply from Sureserve
Maria yiorkas,
We're glad to hear our engineer was friendly and resolved the issue quickly. We appreciate you acknowledging the helpful energy-saving tips!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe was friendly and…
Engineer Stephen Howe was friendly and helpful
4 June 2026
Unprompted review
Reply from Sureserve
晓芳 余,
We're glad you enjoyed your experience. We appreciate your positive feedback and will pass it on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James arrived on time and during the…
James arrived on time and during the visit explained the process and the benefits of the new smart meter. Job was completed well within the time range stated. Would highly recommend James Forde.
4 June 2026
Unprompted review
Reply from Sureserve
David McCubbin,
We're delighted to hear that the smart meter installation was completed efficiently and that the process was clearly explained. We appreciate your positive feedback and will pass it on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service from Stephen Howe!
Stephen Howe provided excellent service. He was incredibly friendly, professional, and maintained a positive attitude throughout the entire visit. I also appreciated that he called ahead to confirm the appointment, ensuring clear and consistent communication before he arrived.
4 June 2026
Unprompted review
Reply from Sureserve
Farjana Jahan,
We're happy to hear about the excellent service you received. We appreciate the positive feedback regarding the professionalism and positive attitude. We're also glad the pre-appointment call ensured clear communication.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic
Dominic was fantastic! He contacted me the night before with a time slot which was very helpful especially with a newborn baby. He was very knowledgeable and completed the work quickly and neatly. He left the space very tidy too. Thank you!
4 June 2026
Unprompted review
Reply from Sureserve
Chloe Street,
We're happy to hear our engineer provided such excellent service. We appreciate you sharing how helpful the communication was and that the work was completed quickly and neatly. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Owen Ward
Owen Ward, who came to install the new metre was very polite and explained the process clearly. He was respectful of me and my home .
A very efficient young man.
4 June 2026
Unprompted review
Reply from Sureserve
lynn mudford,
We're happy to hear our engineer was polite, clear, and respectful during the meter installation. We appreciate your positive feedback and will share it with the team!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Programmer Reset
Had a phone call from Reg Davidson who kindly helped me to reset my programmer for my heating as it was bleeping constanly and saying serv. As the engineer that did my boiler service didnt do it. He was extremely helpful and polite.I would reccomend Reg if you ever need help. And it means i dont have to wait in all morning.
4 June 2026
Unprompted review
Reply from Sureserve
Jennifer Watson,
We're so glad to hear about your positive experience and that we could assist you promptly with your heating programmer. We appreciate you sharing your kind words and we will pass them on to Reg and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer John Brummer fitted smart meters…
Engineer John Brummer came to install our new smart meters. He explained the whole process and was thorough, efficient, friendly and knowledgeable. We were very impressed and highly recommend this 5 🌟 service. A credit to your company.
28 May 2026
Unprompted review
Reply from Sureserve
Joanna Leader,
We are delighted to hear about your positive experience with our service. We appreciate your feedback regarding the thoroughness, efficiency, friendliness, and knowledge demonstrated. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
K Jordan the engineer from Sureserve …
K Jordan the engineer from Sureserve made contract in good time to forewarn us of the time he would be with us and he was almost spot on, he then set about fitting a new smart meter and in no time he announced that he was switching the power back on, he made a thorough job and very tidy,even his tuition on the controls was easy to understand.
3 June 2026
Unprompted review
Reply from Sureserve
Geoff Rickelton,
We appreciate you sharing your experience. We're happy to hear the communication was good and the installation was thorough and tidy. We're glad the tuition on the controls was easy to understand. Thank you for your positive feedback we will pass this on to Keiran and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The service was great
The service was great. Company had engineer out in the next hour and very quick and explained everything that was wrong and how he was fixing problem.
3 June 2026
Unprompted review
Reply from Sureserve
Sonia Layden,
We're happy to hear that the service was great and that our engineer was quick and communicative. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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