I have purchased suits from Suit Review, and this order marked my fifth item, yet I was quite disappointed by the packaging. The suit arrived in a plastic bag that seemed suited for a T-shirt rather t... See more
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Contact info
Blaak 520, 3011TA, Rotterdam, Netherlands
- 0615697971
- info@suitreview.com
- suitreview.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Always had a good experience on the…
Always had a good experience on the site and receiving my goods promptly.
Product shipped a week after order
Product shipped a week after order. Suit didn’t fit (not their fault) but request for return has gone unanswered for 36 hours at this point. Policy is response within 24 hours.
Great products.
Still haven't received the parcel.
Still haven't received the parcel.
You should seriously consider changing your courier partners. It is unacceptable that so many days after payment and purchase I still have not received my parcel. I have never experienced anything like this in the past.
Regards
It came damaged
It came damaged, and I asked for a refund 3 weeks ago. No one responded, and I still need a refund! This is the 3rd suit I bought, so I am a repeat customer and up until this point, a satisfied one. Please contact me as soon as possible to rectify this. Thank you.
Suit review is one of my favorite suits…
Suit review is one of my favorite suits online store , always I’m happy with mi delivery
This jacket is quality and the fit is amazing
This jacket is quality and the fit is perfect. Not to mention the fabric is amazing
Jacket was perfect
MY Last Order
At this point ill rather just stick with suitsupply, at least there will ne transparency and communication and shipping expectations will be set. Every year prior to 2024 so 2017 -2023 was fantastic ill say. But much has gradually changed. No email communication unless you inquire and then it's about a week until they respond. " IN stock actually might not be in stock but pre selected for sale, so they posted for sale PRIOR to having in hand. So you are paying for speculation, then you are stuck waiting for it to be received by them, THEN, shipped to you. Items take a 3 weeks to month just to ship +10 days. So for custom takes 6-8 weeks plus + 10 is reaching a quater of a year for a suit maybe. Expedited shipping option is gone my guess is due to pre-election mentionedearlier. That's why I've never ordered custom i feel like ill be waiting 90 days with no updates. Perhaps that focus is what triggered the new customer experience. Much success to them hopefully they can get. Customer service, shipping, transparency and communication back together.
Amazing quality
Price and quality are as amazing as the fit. Got a lot of compliments from the very first suitreview suit I purchased and now am not so slowly growing my collection. Best suits out there right now!
Poor Customer Service
I ordered my suit, and it took 6 weeks to arrive, which makes sense since it's a busy season. I wanted to exchange my pants and go up one size. I received an initial email and sent 3 follow-up emails over 3 weeks, and still have no response. I needed this suit for Christmas, but it will not be ready on time due to their terrible customer service.
Disappointing Delivery and Customer Care Experience
I placed an order on October 10th and didn’t receive it until November 18th. Throughout the delay, I was told the issue was due to low stock and later customs, but the communication felt minimal and I had to follow up myself for updates. Although they apologized, they never offered a discount or any gesture to make up for the inconvenience.
I’ve ordered from them a lot, yet I didn’t feel treated as a valued customer. The long delay combined with the lack of meaningful customer care was disappointing.
Forever a customer
Forever a customer! Made my 1st purchase in 2019. I’ve gotten everything from coats, suits and sport coats. The quality, ease of purchasing, quick shipping and most importantly: Service have been top-tier and second to none! On the hunt for my next purchase.
amazing company
amazing company. nice and communicative customer support team. they stand by their product. The suits are of high quality and have lasted me for at least 6 months now. I will be checking suitreview first before other websites when shopping for suits and blazers. Prices are reasonable as well
We got a winner
I was nervous at first but man the suit looks amazing and fits great!!! The packaging was phenomenal too. Very well done. Will buy from again!
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