HP Store Reviews 

Absolutely awful from beginning to end. Purchased a gaming headset from the website that stated was compatible with xbox paid w good few quid for this item which was a present for a birthday in a few weeks time. Anyway came to connect it and it wasn’t compatible at all, contacted customer services which were very helpful and apologetic after questioning why I had waited 3 weeks to come to them with this issue 🙄. Took another 2 weeks for them to insist it was collected by their own couriers then literally had to chase “Barbara” for another 3 weeks for a refund. Avoid this company at all costs! There is zero product knowledge, zero customer service and it’s all over priced. NEVER AGAIN!

Worst customer service. My computer started playing up and the help email had changed. Then I sent two emails to the recommended email address that were both ignored. No customer care for a product that cost over $1000 and lasted a year. The products don't last and I will never buy HP again. Poor service and shameful attitude to your customers.

I had a few print issues and sought help from HP call back. It was a very polite man called Carl Gabriel-*****no . He helped me navigate my issues. Gave me some free print copies, 150. showed me the new printer with 30 cashback and 6 months free ink. Explained the different quality etc. Without his help i was lost. Fairplay to this assistant he does HP a Great Service . 5 STARS Thanks

Not had a good experience. It has taken them over 2 months to issue my refund but I received a credit note this morning so hopefully it is finally on its way back to me. I’ve always thought HP store would be amazing because it’s a huge company and I just expected more when things go wrong. The customer service I have received throughout my order/return has been appalling. I’ve had advisors being rude to me and not answering my questions, wouldn’t give me any info about my return. Never told me when to expect a refund even after asking multiple times before today. They speak to you like you’re stupid, when they are the ones who are meant to be there to help. I feel like the people who work on the online chat are very inexperienced with customer service.
My experience is this. I ordered my son a headset, had it delivered at a shop because I knew I wouldn’t be In. I went to the shop to collect my order but they wouldn’t find my order. I contacted HP store who said I have to wait until the item is returned to them for a refund - knowing it wouldn’t be returned because it had been lost in transit. I have had to email, call multiple times to get someone to listen to me. Finally they said they would investigate, so I gave them time to do this. After a few weeks I asked how much longer - no one could tell me. I wanted the refund because I wanted to get my son some more for his birthday in October but now it is nearly Christmas so at lease I can use the money for Christmas. Anyway - I tried to claim my money back through my bank Monzo and for reference I’ve never claimed money back before. Monzo have now decided to close my account down because of this on Christmas Eve. No other reason to close my bank, my only issue was this refund. So through no fault of my own, I’ve had to wait months for a refund, plus having my bank account closed down. Not happy with both parties involved and wish I never made the order as it’s caused me more hassle than it is worth.

Laptop arrived defective, and I called customer service within an hour of delivery, but it was like pulling teeth. Tried to call then, waited 30 mins, got cut off. Called again, waited, eventually spoke to someone, had to go through a 30 minute process of videoing the issue etc. before he would accept the return. Was told I'd get an email from them about the return but days later I hadn't, so I had to follow up. Returned it, days later didn't hear anything, had to follow up. Still heard nothing, days later, followed up and asked for a refund instead of a replacement as I had entirely lost faith in them as a company. I did eventually get the refund, but it took many more days. I went with HP as they're a brand name, but after this experience I went and bought a different brand instead - AVOID this shambolic excuse for a company, because if something arrives defective you will have to fight and fight just to get a refund/replacement.

Issue: Human, verbal HP communication is impossible when a problem arises with an HP product.

Conclusion: I do not want to be a HP customer.

Dont expect any help from customer service at HP or a new printer when you have an issue on the extended warrenty. You will get a previously returned printer that has been haphazardly "fixed" and reboxed. Hp smart tank printer have had nothing but trouble. Took out extended warranty as it was for my car business and needed a swift replacement. Useless from the word go. My original printer form hp store arrived and didnt work. I have tried to use the extended warranty. Ive received 4 replacements over last 6 weeks none have been working they had parts missing the latest one had ink splatted inside and was clearly used. I contacted them again and i was told that they never send new printers out on the warranty they are all reconditioned. This is not acceptable. They are now refusing to honour my warranty at all claiming they cant find the paperwork now. Well everyone else had over the last couple of months but clearly this agent is either incompetent or they are playing games. Ive reported them to trading standards and will ensure I will warn any one i can get to listen that they should avoid this company. Liars! Ive brought and epsom as I desperately needed the printer. The Epsom is amazing and customer service have been so helpful at getting it out to me in under 12 hours as they understood the desperation to get a printer. I have all the copies of my customer service chats. Thats why I did it on whatsapp. All have been forwarded to trading standards.

Ordered a laptop, after 5 days of waiting had an email saying order was cancelled due to stock issues. Ok, fine, things happen. Day after I checked my HP account and laptop order was still showing as processing. I contacted Online support which said my order is not cancelled, so I asked when I will receive it. Then they say it is out of stock and it needs to be cancelled. After they were getting rude Im not even sure if it was cancelled there and then. Never ever I will deal with HP or their customer support again.

Placed order. No email confirmation but pending charge left on credit card statement. Item not in stock but took order. Spoke to customer service who said cancel order or wait.
No apologies, No offer of any compensation, when asked to escalate complaint they have a generic email that gives no details of how to complain.
worst customer service I have every experienced.
DO NOT ORDER FROM HP

Ordered a headset for my son in September. It was delivered to a shop on the 2nd October. I went to collect parcel and the shop couldn’t find my parcel. I returned the next day and was told the same and to contact the company. I’ve contacted the company multiple times and they will not refund me until my item goes back to the warehouse but it can’t go back as it’s lost. I’ve explained this multiple times and I just get the same message. I have contacted them again this week and was told I just have to wait. Then i was told it’s with the investigations team. Then they emailed me to say no refund until item is returned by shop to them. So now I’m on week 6 of no refund and no communication about the refund. Contacted Monzo aswell about this as they’re my bank which I ordered with, and they are absolutely useless aswell they are closing my account down because I made a request for a refund. Absolutely appalling from both sides. Will never use Monzo or HPstore again! Still waiting for my refund, wouldn’t mind it’s only £45 that they’re not going to miss! But I needed the headset for my child’s birthday! So no money and no headset absolutely fantastic

Ordered customized laptop on October 6. Estimated ship date 10/28. Computer was assembled in Thailand and shipped 10/20. Shipped by FedEx from Thailand to China to Anchorage to Newark to Memphis to Florida in 3 days. As efficient as it can be. Laptop arrived 10/23 in perfect operating order. Very pleased.

Do not order from them. Absolutely useless. No customer service, just a phone that rings forever and confirm receipt of cancellation email and then send anyway to incorrect address. Would never order again and they are not remotely interested.

Ordered a 5017 arrived worked fine the first day then didnt after that. Contacted customer support spent hours chatting to 3 different support advisors in the end they confirmed the printer was faulty themselves. I requested a refund. To which they responded by saying another person would be in contact with the "tools" required to continue. I responded back by saying I dont want to speak to anyone else please refund me for the faulty product. The same answer was given. After that I have heard nothing from them. £150 for a printer thatonly worked one day brought directly from the HP website. Terrible customer service

I ordered an ink cartridge (301) but bought a new HP printer before it arrived which takes a 308 cartridge. I completed a return on the site over two weeks ago and I have received nothing to date, I want my refund HP. T buying was ok but returning?

Shocking delivery service - avoid avoid - still trying to find my order - will report back.

They move the estimated delivery date by one day each day so for for 5 days

Absolute waste of time from start. I joined their Business option and ordered a laptop.
Ordering was not straightforward. It was a hicup after another. I was unable to even open the Business Account online, they helped my on the phone. Could be my browser, but works fine elsewhere.
The links I received with quotation didn' t work and wasted another day trying to order. When I ordered finally, DPD failed to deliver: the reason , the package was damaged and the driver refused to take it from HP.
I struggled to find someone at HP to discuss the situation, Their Supporrt CHAT link did not work in my Chrome browser,I had to try on different browser , they asked if I prefer refund or waiting 3-7 days for new stock.
I take my money back thank you very much. I only hope it will be in my account soon. I'd rather pay extra to Currys or someone else.

I decided to remove another star. It's taken HP 3 weeks to process the refund when the order was not even delivered to me.
I received an email with a credit note today 21 days later. I had to wait 20 minutes to speak to someone who confirmed this means the refund has been sent to my bank and it may take my bank up to 7 days to receive the refund.
Absolute joke, every single step has gone as bad as it can.

Useless unreliable company

I bought an HP laptop directly from HP Germany and it has been the worst customer experience I’ve ever had.

For over a year, my laptop has had serious technical problems (ticket #5148549899). Multiple engineers have come to my home, but the problem has never been fixed – in fact, since the last visit the laptop now crashes every 15 minutes and is almost unusable.

I have spent countless hours on the phone and writing emails, often being passed between departments with no real solution. Yesterday alone I spent two hours on calls just to get someone scheduled to come – and I even missed a full day of studying because the device failed again.

HP offered me 30% compensation, but only after I pushed them for months. They also suggested returning the laptop for a refund – which would leave me with no computer at all, even though I bought this device to start an expensive and time-consuming course. This is simply unacceptable.

HP’s customer service and escalation process are completely incompetent. Promises are made (like manager callbacks or senior engineer visits) but not kept. Emails are not read carefully, and communication failures are constant.

This has caused me a year of frustration, wasted time, and real harm to my studies. I now urgently need a working laptop, and HP still cannot deliver.

⚠️ Important for others to know: Under UK consumer law, customers are entitled to compensation if a product is faulty and not repaired or replaced within a reasonable time. HP may try to dismiss this, but buyers should be aware of their rights.

If you value your time, money, and peace of mind: do not buy from HP. Their products are unreliable and their support is among the worst I’ve ever encountered.

I ordered a customized laptop from HP on 8-28-2025. No where during the process was there any indication of delivery timing. I made the mistake of assuming it would be no more than a few days. I used to work for a computer manufacturer that offered custom PCs. We would manufacturer bare bone devices and ship them to the US in bulk for quick customization of options. After all, its only Ram, HD, and Processor model that are options which must be physically installed.

After I placed the order, I received an email notifying me the order is received with an expected ship date of Sep 16th. A note underneath "United States Customs clearance may add 1 day to the estimated delivery for customized and build-to-order PCs." Well here we are Sep 19 and my computer has been in hold by US customs since Sep 13th because according to Fed Ex. "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions.

Customer has requested non-express clearance.
Recommended action: No action required at this time."

I tried cancelling the order and was told I would have to pay a 15% restocking fee. I am contacting my credit card company to dispute the fees.

Ordered the laptop on 31/08/2025. Today is 19/09/2025. Still not delivered, should have been delivered on the 03/09. The company does not apologise, does not help. The only offer from support after 2 weeks, do you want to cancel the order. Raised support case. No response, though they should have responded after 48 hours. Nothing. Tried to contact them on chat again, they now does not assign anybody to me as soon as I put my email. It just says, all consultants are busy. May be they blacklisted my email in their system.