HP Store Reviews 2,976

Appalling customer service over the last week. My printer has broken down and I’ve been back and forth with a agent who uses AI to just repeat troubleshooting questions that he wanted me to to all over Christmas period rather than understand that the actual printer is faulty. Even if you have warranty like myself they refuse to make a simple resolution and replacement. It’s disgusting how such a promoted brand can provide such poor quality products and awful customer service. Everyone needs to avoid so you don’t get the same headache myself and others have had.

​I recently switched from Dell to HP because their PCs looked impressive. While the buying process was smooth and delivery was fast, the after-sales support was the most inflexible I have ever encountered.

​The PC was advertised as having space for two additional hard drives. However, upon opening the case, the necessary mounting brackets were missing. When I contacted support to request the brackets, I was caught in a month-long loop:
​Customer Service sent me to a specialized team.
​That team made me wait a month for "supervisor approval," only to refer me to the Parts Team.
​The Parts Team claimed they couldn't help and sent me back to Customer Service.

​It turns out HP only includes these brackets if you buy their hard drives at the time of purchase; they aren't available as a standalone part. Rather than simply mailing a piece of plastic to keep a new customer happy, HP forced a return.

​The PC itself was great, but I couldn't risk keeping it knowing that any future technical issues would be handled this poorly. I have since returned to Dell. Their agent was excellent, the brackets were already inside the machine, and I was set up in hours. HP’s lack of flexibility cost them a long-term customer.

No one to speak to on the phone. Use all the on line help and still did not solve this problem. I have had a HP printer for over 10 years and this was my second one and the other could not be use. I have only had problems with this one.
I cancelled my ink service today.

My son bought a £700 laptop which he never received ! It has now been a month of being fobbed off and lied to by various people in customer services and he has now been told he will need a police report before they will even start investigating !
Do not order anything from them

I own. 6975, your recent software update locked out the printer ink I was using. Rendering it unusable. I WILL never buy another of your printers and neither will any family business and friends. Forcing us to buy your excessively expensive ink will cost you the printer business in the end. Very short sited!

Absolutely awful from beginning to end. Purchased a gaming headset from the website that stated was compatible with xbox paid w good few quid for this item which was a present for a birthday in a few weeks time. Anyway came to connect it and it wasn’t compatible at all, contacted customer services which were very helpful and apologetic after questioning why I had waited 3 weeks to come to them with this issue 🙄. Took another 2 weeks for them to insist it was collected by their own couriers then literally had to chase “Barbara” for another 3 weeks for a refund. Avoid this company at all costs! There is zero product knowledge, zero customer service and it’s all over priced. NEVER AGAIN!

Worst customer service. My computer started playing up and the help email had changed. Then I sent two emails to the recommended email address that were both ignored. No customer care for a product that cost over $1000 and lasted a year. The products don't last and I will never buy HP again. Poor service and shameful attitude to your customers.

I had a few print issues and sought help from HP call back. It was a very polite man called Carl Gabriel-*****no . He helped me navigate my issues. Gave me some free print copies, 150. showed me the new printer with 30 cashback and 6 months free ink. Explained the different quality etc. Without his help i was lost. Fairplay to this assistant he does HP a Great Service . 5 STARS Thanks

Not had a good experience. It has taken them over 2 months to issue my refund but I received a credit note this morning so hopefully it is finally on its way back to me. I’ve always thought HP store would be amazing because it’s a huge company and I just expected more when things go wrong. The customer service I have received throughout my order/return has been appalling. I’ve had advisors being rude to me and not answering my questions, wouldn’t give me any info about my return. Never told me when to expect a refund even after asking multiple times before today. They speak to you like you’re stupid, when they are the ones who are meant to be there to help. I feel like the people who work on the online chat are very inexperienced with customer service.
My experience is this. I ordered my son a headset, had it delivered at a shop because I knew I wouldn’t be In. I went to the shop to collect my order but they wouldn’t find my order. I contacted HP store who said I have to wait until the item is returned to them for a refund - knowing it wouldn’t be returned because it had been lost in transit. I have had to email, call multiple times to get someone to listen to me. Finally they said they would investigate, so I gave them time to do this. After a few weeks I asked how much longer - no one could tell me. I wanted the refund because I wanted to get my son some more for his birthday in October but now it is nearly Christmas so at lease I can use the money for Christmas. Anyway - I tried to claim my money back through my bank Monzo and for reference I’ve never claimed money back before. Monzo have now decided to close my account down because of this on Christmas Eve. No other reason to close my bank, my only issue was this refund. So through no fault of my own, I’ve had to wait months for a refund, plus having my bank account closed down. Not happy with both parties involved and wish I never made the order as it’s caused me more hassle than it is worth.

Laptop arrived defective, and I called customer service within an hour of delivery, but it was like pulling teeth. Tried to call then, waited 30 mins, got cut off. Called again, waited, eventually spoke to someone, had to go through a 30 minute process of videoing the issue etc. before he would accept the return. Was told I'd get an email from them about the return but days later I hadn't, so I had to follow up. Returned it, days later didn't hear anything, had to follow up. Still heard nothing, days later, followed up and asked for a refund instead of a replacement as I had entirely lost faith in them as a company. I did eventually get the refund, but it took many more days. I went with HP as they're a brand name, but after this experience I went and bought a different brand instead - AVOID this shambolic excuse for a company, because if something arrives defective you will have to fight and fight just to get a refund/replacement.

Issue: Human, verbal HP communication is impossible when a problem arises with an HP product.

Conclusion: I do not want to be a HP customer.

Dont expect any help from customer service at HP or a new printer when you have an issue on the extended warrenty. You will get a previously returned printer that has been haphazardly "fixed" and reboxed. Hp smart tank printer have had nothing but trouble. Took out extended warranty as it was for my car business and needed a swift replacement. Useless from the word go. My original printer form hp store arrived and didnt work. I have tried to use the extended warranty. Ive received 4 replacements over last 6 weeks none have been working they had parts missing the latest one had ink splatted inside and was clearly used. I contacted them again and i was told that they never send new printers out on the warranty they are all reconditioned. This is not acceptable. They are now refusing to honour my warranty at all claiming they cant find the paperwork now. Well everyone else had over the last couple of months but clearly this agent is either incompetent or they are playing games. Ive reported them to trading standards and will ensure I will warn any one i can get to listen that they should avoid this company. Liars! Ive brought and epsom as I desperately needed the printer. The Epsom is amazing and customer service have been so helpful at getting it out to me in under 12 hours as they understood the desperation to get a printer. I have all the copies of my customer service chats. Thats why I did it on whatsapp. All have been forwarded to trading standards.

Ordered a laptop, after 5 days of waiting had an email saying order was cancelled due to stock issues. Ok, fine, things happen. Day after I checked my HP account and laptop order was still showing as processing. I contacted Online support which said my order is not cancelled, so I asked when I will receive it. Then they say it is out of stock and it needs to be cancelled. After they were getting rude Im not even sure if it was cancelled there and then. Never ever I will deal with HP or their customer support again.

Placed order. No email confirmation but pending charge left on credit card statement. Item not in stock but took order. Spoke to customer service who said cancel order or wait.
No apologies, No offer of any compensation, when asked to escalate complaint they have a generic email that gives no details of how to complain.
worst customer service I have every experienced.
DO NOT ORDER FROM HP

Ordered a headset for my son in September. It was delivered to a shop on the 2nd October. I went to collect parcel and the shop couldn’t find my parcel. I returned the next day and was told the same and to contact the company. I’ve contacted the company multiple times and they will not refund me until my item goes back to the warehouse but it can’t go back as it’s lost. I’ve explained this multiple times and I just get the same message. I have contacted them again this week and was told I just have to wait. Then i was told it’s with the investigations team. Then they emailed me to say no refund until item is returned by shop to them. So now I’m on week 6 of no refund and no communication about the refund. Contacted Monzo aswell about this as they’re my bank which I ordered with, and they are absolutely useless aswell they are closing my account down because I made a request for a refund. Absolutely appalling from both sides. Will never use Monzo or HPstore again! Still waiting for my refund, wouldn’t mind it’s only £45 that they’re not going to miss! But I needed the headset for my child’s birthday! So no money and no headset absolutely fantastic

Ordered customized laptop on October 6. Estimated ship date 10/28. Computer was assembled in Thailand and shipped 10/20. Shipped by FedEx from Thailand to China to Anchorage to Newark to Memphis to Florida in 3 days. As efficient as it can be. Laptop arrived 10/23 in perfect operating order. Very pleased.

Do not order from them. Absolutely useless. No customer service, just a phone that rings forever and confirm receipt of cancellation email and then send anyway to incorrect address. Would never order again and they are not remotely interested.

Ordered a 5017 arrived worked fine the first day then didnt after that. Contacted customer support spent hours chatting to 3 different support advisors in the end they confirmed the printer was faulty themselves. I requested a refund. To which they responded by saying another person would be in contact with the "tools" required to continue. I responded back by saying I dont want to speak to anyone else please refund me for the faulty product. The same answer was given. After that I have heard nothing from them. £150 for a printer thatonly worked one day brought directly from the HP website. Terrible customer service

I ordered an ink cartridge (301) but bought a new HP printer before it arrived which takes a 308 cartridge. I completed a return on the site over two weeks ago and I have received nothing to date, I want my refund HP. T buying was ok but returning?

Shocking delivery service - avoid avoid - still trying to find my order - will report back.

They move the estimated delivery date by one day each day so for for 5 days