We were victims of fraud and frauder used StoneX for it's fraud. After explaining StoneX what happened they did all in their power to help us and retrieved our money. So, although I didn't been usi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Great price, fast shipping with emails warning of every step of the process including delivery. If I had to remove a star it would be because they send a +3K€ product of a plastic bag. How on earth... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Reply from StoneX Bullion
Dear Pawel,
Thank you for your feedback!
We’re glad to hear that everything went as agreed and that you’re satisfied with the cooperation. We appreciate your trust and look forward to working together again in the future.
Your StoneX Bullion Team
I ordered 250 1oz silver Britannias on…
I ordered 250 1oz silver Britannias on 6th October. The shipping fee was £129.90 and customs declaration £33.91.
I ordered another 250 1oz silver Britannias on 9th October. The shipping fee was £129.90 and customs declaration £33.86.
The 1st delivery was collected from StoneX on the 16th October and arrived at my local UPS warehouse on the 17th. It remained here until the 21st when it was marked as ‘return to sender.’ The detail on the UPS app says that ‘UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. /The package will be returned to the sender.’
Clearly something had gone wrong with the delivery. I contacted StoneX Customer Care on the 21st. It took a few phone calls to get through, but the agent could give me no information about what had happened and that they were investigating.
The 2nd delivery was collected from StoneX on the 20th October and arrived at my local UPS warehouse on the 21th. Concerned that this delivery would not arrive like the previous one, I phoned StoneX on the 23rd. It took a few phone calls to get through, but the agent again could give me no information, that it was still being investigated.
Today (24th October), the 2nd delivery has been marked as ‘return to sender.’ The detail on the UPS app again says that ‘UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. /The package will be returned to the sender.’
I now have 2 deliveries that have failed and are being returned to StoneX. I have no information on what went wrong. UPS is showing the 1st delivery as ‘return to sender’ dated the 21st October. There has been no update in the last 3 days. I have no idea when my 2 orders will arrive.
The 2 conversations I have had with Customer Care have been disappointing. Whilst I can accept that things go wrong, I don’t think my situation has been handled well. StoneX had 3 days to investigate the issue and potentially ensure the 2nd delivery was successful, but this has not happened.
StoneX have never contacted me to update me, I am simply relying on what updates appear on UPS.
Update 28oct; Stone X are now actively working with me to resolve the custom issue and will again update when the orders arrive.
Update 4nov; My packages have arrived. I would like to thank Stone X for working with me to resolve the issues.
24 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Devine,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and frustration caused by the delivery issues with your recent silver Britannia orders.
We understand how disappointing it is when shipments are delayed.
We appreciate your patience and cooperation as we work to ensure both shipments are successfully redelivered. Our team will continue to keep you updated until your orders are safely received.
Thank you again for your understanding and for allowing us the opportunity to correct the situation.
Your StoneX Bullion Team
grrr8888
Excellent products , excellent comunication and nice fast tracked delivery, Will use again , have been using for years prior to name change .
10/10 to the stoneX team
10/10 to ups couriers
12 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Ricardo,
Thank you so much for your fantastic feedback!
We truly appreciate your continued trust and loyalty over the years. It’s wonderful to hear that you’re pleased with our products, communication, and delivery service.
A big thank you as well for recognizing both our StoneX team and our UPS partners — we look forward to serving you again soon!
Your StoneX Bullion Team
Fast
Fast, efficient service. Not the cheapest, but fair prices and the service is hard to beat
1 October 2025
Unprompted review
Reply from StoneX Bullion
Dear White Mountain Property,
Thank you very much for your kind feedback!
We’re delighted to hear you were pleased with our fast and efficient service. We always aim to offer fair pricing and a smooth customer experience, so your recognition means a lot to us. We truly appreciate your support and look forward to serving you again.
Your StoneX Bullion Team
My first time buying 2oz silver coins…
My first time buying 2oz silver coins great weight and thickness to them a nice In-between from my one and five oz coins well packaged and quick delivery.
10 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Harris,
Thank you for your positive feedback!
We’re delighted to hear you’re happy with our prices and delivery speed. Your recommendation means a lot to us.
Your StoneX Bullion Team
2 purchases and more to come
2 purchases so far. Good prices and fast delivery. Recommend !!
8 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Davidoff,
Thank you for your great feedback!
We’re delighted to hear you’ve had positive experiences with both your purchases. We truly appreciate your recommendation and look forward to serving you again soon.
Your StoneX Bullion Team
That's more like it
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of September and received my order today, October the 8th...so thanks for the fast turnaround.
8 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Burgess,
Thank you for giving us another opportunity!
We truly appreciate your trust and are glad to hear that this experience met your expectations with a fast and smooth turnaround. Your feedback means a lot to us, and we look forward to continuing to provide you with reliable service in the future.
Your StoneX Bullion Team
smooth and efficient service
29 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Mudrakouski,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service smooth and efficient. It’s always a pleasure to know our efforts are appreciated, and we look forward to serving you again soon.
Your StoneX Bullion Team
The best company.
1 October 2025
Unprompted review
Reply from StoneX Bullion
Spoštovani gospod Krunić,
najlepša hvala za vaše prijazne besede!
Zelo cenimo vaše zaupanje in veseli nas, da ste imeli z nami odlično izkušnjo. Veselimo se ponovnega sodelovanja z vami.
Vaša ekipa StoneX Bullion
Everything perfect as usual
Everything perfect as usual. Good delivery. Smooth communication.
Appreciate buyback prices on every item just scrolling down page.
10 August 2025
Unprompted review
Reply from StoneX Bullion
Dear Alberto,
Thank you very much for your kind feedback!
We’re delighted to hear that everything went smoothly with your order and that you value the transparency of our buyback prices. We truly appreciate your trust and look forward to serving you again soon.
Your StoneX Bullion Team
Everything Is all night
Everything Is all night, fantastic package
27 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Sameprayers,
Thank you for your kind feedback. We’re glad to hear you were happy with the packaging and overall experience. We look forward to your next order!
Your StoneX Bullion Team
Amazing experience
Amazing experience. Fast delivery . Super recommended
17 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Diletta Sulis Ruggieri,
Thank you so much for your kind words!
We’re delighted to hear you had an amazing experience and that the delivery was fast. We truly appreciate your recommendation and look forward to serving you again.
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Cliente,
Thank you for your kind words and for your continued trust in us. We are proud to have you as our loyal customer.
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Giaretta,
Thank you for your loyalty over the past decade!
We’re delighted to hear you’ve always found our service fast and reliable. Your continued trust means a great deal to us, and we look forward to serving you for many more years.
Your StoneX Bullion Team
Good experience
Good experience, clear and fast communication and delivery, recommended 100%
17 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Luis,
Thank you for your kind words and recommendation!
We’re delighted to hear that you had a good experience with our communication and delivery. Your support means a lot to us, and we look forward to serving you again.
Your StoneX Bullion Team
Easy ordering process
Easy ordering process, great step by step communication for the delivery. The was slight delay in the delivery time, however it was communicated several hours in advance!
15 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Wilson,
Thank you for sharing your experience!
We’re glad you found the ordering process easy and appreciated our step-by-step communication. We do apologize for the slight delay, but we’re happy our advance notice kept things clear. Your understanding means a lot, and we look forward to serving you again!
Your StoneX Bullion Team
Received material disguised as normal…
Received material disguised as normal parcel. Well done. Was delivered with no signature from my side. Looked like any other parcel I receive. It is well disguised. Pending to check the material received has the content and percentage of purity announced.
11 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Cliente,
Thank you for your feedback! We’re glad to hear that you appreciated the discreet packaging of your order, as we take privacy and security very seriously.
Your StoneX Bullion Team
Stonex is a reliable and trustworthy…
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue arises, they get in touch promptly. For instance, a few days ago I had a problem with their delivery partner, UPS, due to their failure to carry out the job properly. I reported it to Stonex, and they immediately took concern over the incident.
12 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Santi.M,
thank you very much for your thoughtful feedback and for your continued trust in StoneX Bullion.
We are delighted to hear that you value our reliability, fair pricing, and timely deliveries. We also appreciate your kind words regarding our customer service — resolving issues quickly and keeping our clients informed is a top priority for us.
It’s always a pleasure serving you, and we look forward to your future orders.
Your StoneX Bullion Team
The bets company for B2B gold business
This company dive very good condition of work and ship very fast.
10 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Momchil,
Thank you very much for your kind words and positive feedback. We truly appreciate your recognition of our working conditions and fast shipping. It’s always our priority to provide reliable service and strong support for our B2B partners in the gold business.
We look forward to continuing our successful cooperation with you.
Your StoneX Bullion Team
I try use Stonex Bullion for 3th time…
I try use Stonex Bullion for 3th time and i recive a super product and a super service costumer.
6 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Di Sandro,
Thank you for your kind words and for choosing StoneX Bullion for the third time.
We’re delighted to hear that you are pleased with both our products and our customer service. Your continued trust means a great deal to us, and we look forward to serving you again in the future.
Your StoneX Bullion Team
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