StoneX Bullion Reviews 1,392

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reliable service, high-quality products, and efficient order processing. Many people appreciate the fair and transparent pricing, often noting the competitive rates and clear display of premium percentages. The delivery service is frequently highlighted for its speed and punctuality, with many consumers receiving their orders quickly and securely. However, some customers also noted issues with the delivery service, specifically mentioning problems with UPS. These issues included packages being delivered to incorrect addresses, claims of no one being available for delivery when that was not the case, and in some instances, problems with package contents or integrity upon arrival. A few people also experienced delays in order processing and communication, particularly when gold prices were increasing.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product. Customers consistently praise the high quality and secure... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the smooth and transparent ordering... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the high level of service,... See more

Price

Consumers find prices to be competitive and fair, often highlighting the transparency of premium percentages... See more

Based on these reviews

Rated 5 out of 5 stars

Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more

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Rated 5 out of 5 stars

I have been buying and selling gold and silver with Stonex Bullion for a couple of years now. The customer service is excellent. I have had a few minor misunderstandings regarding my orders, but the... See more

Company replied

Rated 5 out of 5 stars

The order process was flowing well as usual. The confirmation of payment received and the dispatch was done promptly and the delivery via UPS was friendly and safely done. The Product was cleve... See more

Company replied

Rated 5 out of 5 stars

Nice customer service, nice coins :) BUT UPS is the worst delivery here in Sweden and lied about trying to deliver even though we were at home and have camera survellience... so maybe I will order som... See more

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Rated 5 out of 5 stars

Several orders in a row. Received in due time, no issue with product quality, emails to inform about the shipping process. Shop highly approved. Only one drawback , there is no pick-up shipping option... See more

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Rated 5 out of 5 stars

Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more

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Rated 5 out of 5 stars

Easy to make payment for order, very attractive prices, thus buy from StoneX instead of buying from my own country. The delivery is extremely fast too. Once my order is shipped, UPS delivered my order... See more

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Rated 5 out of 5 stars

Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more

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Rated 5 out of 5 stars

I strongly advise against ordering from StoneX if you want to avoid losing your items. My experience has been incredibly frustrating; they are unprofessional and unhelpful. My package was delivered... See more

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Rated 5 out of 5 stars

Very good quality products, just as shown. Fair prices they even display the premium % on each product page. Shipping was very fast with ups to a different country, just 1-2 days. I paid via insta... See more

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Rated 5 out of 5 stars

Thank you very much for the order. Yes, I have received it, and I am very satisfied — I received exactly what I ordered. Thank you! The only issue was with the delivery. Without any notification,... See more

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Rated 5 out of 5 stars

Fast service, reliable and very professional. Shipments fully tracked by UPS on every step of the way! Welldone. No hidden costs and everything was transparent

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Rated 5 out of 5 stars

Been buying for several years now, in total a handfull of times, and as ususl it works fine and everything received as described, but the UPS delivery can be a bit problematic with a slow or random... See more

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Rated 5 out of 5 stars

I've made two orders from them. Everything arrived in a timely fashion and I have no issues whatsoever regarding the quality of the product or the delivery. Top notch, would recommend for purchasing b... See more

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Rated 1 out of 5 stars

I ordered some gold, in their website they showed they had stock and delivery date 2-3 weeks. It was delivered 2 months later, so clearly they didn't have stock so false advertisement. Although order... See more

Rated 5 out of 5 stars

Excellent products , excellent comunication and nice fast tracked delivery, Will use again , have been using for years prior to name change . 10/10 to the stoneX team 10/10 to ups couriers

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Rated 5 out of 5 stars

Another very good experience with this company. Order arrived safe and sound. Will definitely do business again. Have a nice day there:)

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Rated 5 out of 5 stars

Received material disguised as normal parcel. Well done. Was delivered with no signature from my side. Looked like any other parcel I receive. It is well disguised. Pending to check the material recei... See more

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Rated 5 out of 5 stars

Delivered within 5 days to Bulgaria. Packaged extremely well. Quality of the bar as expected. Prices are also very competitive and the company also shows their premium on the different bars, which is... See more

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Rated 5 out of 5 stars

If you're ordering from the UK, do not hesitate to order from this company. Yes, you do have to pay VAT at 20%, however in my case I did not pay any import duty, I instead paid a UPS brokerage f... See more

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Rated 5 out of 5 stars

I have dealt with StoneX for over 5 years both as a buyer and seller of bullion. On each occasion the deal has been smooth and without complication. I would not hesitate to recommend them.

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Rated 5 out of 5 stars

My first time buying 2oz silver coins great weight and thickness to them a nice In-between from my one and five oz coins well packaged and quick delivery.

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Rated 5 out of 5 stars

I’ve been a regular customer of Stonex Bullion and have always found their service to be excellent. Orders are processed efficiently, delivery is prompt, and items arrive well-packaged and exactly as... See more

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Rated 1 out of 5 stars

I ordered gold on 1-18-26 and StoneX received my bank transfer the next day. I live in Portugal and their website states they ship to Portugal and it accepted my address. What their websi... See more

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Rated 5 out of 5 stars

Ordered twice now, and really content with it. Pricing is better then in The Netherlands, also the shipping costs are lower. And I got it delivered next day in the morning! So thats absolutely gr... See more

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Rated 5 out of 5 stars

I had questions through my first order and the replies were fast and in depth explanation. Everything was great! The package excellent and the delivery fast. I plan the nexr order soon!

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Rated 5 out of 5 stars

The customer service is great, always available and very helpful. I have been buying bullion for 3 years and never had a problem with the product or delivery (UPS).

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Rated 5 out of 5 stars

Hanane is a customer-focussed asset of StoneX. I come back time and again because of her strict adherence to the famous 3 Ps of success: 1) Polite 2) Punctual , and 3) Professional Congratula... See more

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Rated 5 out of 5 stars

Choosing items and ordering were easy and intuitive. The items were as expected. The UPS delivery, was nice and smooth, as all ways.

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Rated 5 out of 5 stars

Great service as always. This time the shipping took longer because of the increasing customer demand, but all went perfectly.

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Rated 5 out of 5 stars

Everything arrived as expected, in perfect condition, and within the agreed timeframe, very quickly. The product's price is competitive, but the shipping cost seemed excessive.

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Rated 5 out of 5 stars

Very good experience again. A small gold bar was delivered fast and without problems. Thank you and I look forward to doing business again:)

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Rated 5 out of 5 stars

Very satisfied with my purchase from StoneX Bullion. Clear communication, secure packaging, and prompt delivery. The product arrived in perfect condition and the whole process felt safe and profession... See more

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Rated 5 out of 5 stars

No puede funcionar mejor. Pedido inmediato, albarán inmediato, entrega en 2 días con su factura impresa. Buena comunicación durante todo el proceso. 10 sobre 10. It couldn’t work any better. Imm... See more

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Rated 5 out of 5 stars

The price was good. Ordering and payment procures was easy. Next day delivery.No issues. Happy buyer.

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Rated 5 out of 5 stars

I really like this company for my investments in Gold. Their service is very complete, and their agent Valentina is really helpful. I have trusted them twice, and i will do it again in the future. T... See more

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Rated 5 out of 5 stars

Nice service, good package, quick delivery fair prices. Indeed always a plasure to buy by StoneXBullion.

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Rated 5 out of 5 stars

The service was very fast and efficient. I placed the order on a Tuesday around 1:00 PM and on a Thursday around 1:00 PM the order arrived.

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Rated 5 out of 5 stars

Economical and fast shipping. The website offers excellent information, if not the best. The package is super protected and robust.Thicker bags to protect the coins would be appreciated.

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Rated 5 out of 5 stars

Im very happy with my order,delivery and packing parcel all its ok.thank you very much.

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Rated 4 out of 5 stars

Pros: In the end this company did what they promised to do and sold gold at a good price. Cons: I ordered on April 5th they received my payment on April 8th and on April 10th and April 14th I emailed... See more

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Rated 4 out of 5 stars

Very professional company. Their prices are among the best I’ve found, and they offer excellent customer service. This website was recommended to me by a friend, and I’m very happy he shared it with... See more

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Rated 5 out of 5 stars

I ordered 250 1oz silver Britannias on 6th October. The shipping fee was £129.90 and customs declaration £33.91. I ordered another 250 1oz silver Britannias on 9th October. The s... See more

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Rated 1 out of 5 stars

My package was tempered with on opening the box it was empty missing items.

Company replied


Company details

  1. Gold and Silver Trading Company

About StoneX Bullion

Written by the company

Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.

With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.

We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.

Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I love buy gold with Stonex

I love buy gold with Stonex
Everything perfect
The price in very convenient
Thank you

8 March 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your excellent review. We are delighted to hear that everything was perfect. We truly appreciate your trust in buying gold with StoneX.

Rated 5 out of 5 stars

Very Good!!

Very Good!!! This is my third order and I'm very satisfied!

7 March 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your great review. We are glad to hear that this is already your third order and we look forward to your future ones.

Rated 5 out of 5 stars

Order Process Flow Superb as Usual

The order process was flowing well as usual.
The confirmation of payment received and
the dispatch was done promptly and
the delivery via UPS was friendly and safely done.
The Product was cleverly and well packed and
in pristine condition.

3 March 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your wonderful feedback. We are delighted that everything went smoothly. We truly appreciate your trust and look forward to serving you again!

Rated 1 out of 5 stars

Delivery postponed 2 months

I ordered some gold, in their website they showed they had stock and delivery date 2-3 weeks. It was delivered 2 months later, so clearly they didn't have stock so false advertisement. Although order was finally delivered but customer service did not help at all when I complained. When your spent a big amount of money I don't understand how they can provide such bad customer service.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and reliable security

I have been buying and selling gold and silver with Stonex Bullion for a couple of years now. The customer service is excellent. I have had a few minor misunderstandings regarding my orders, but their team is always very quick to respond and resolve any issues.

They offer a high level of service, high-quality products, and strict security procedures. I have always enjoyed buying my gold and silver from Stonex Bullion, and I will continue purchasing from them for many years to come as part of my retirement strategy because of the trust I have in them.

23 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you sincerely for your kind words and for the trust you have placed in us over the years. We truly appreciate your continued confidence in our service and are grateful to be part of your long‑term investment journey.

Rated 5 out of 5 stars

Good product fir a good price

Good product for a good price. And quick delivery!

21 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you for your kind feedback. We’re glad you were satisfied with the product, price, and quick delivery.

Rated 5 out of 5 stars

Perfect service

Perfect service: correct price, practical follow-up information & fast shipping. We will be back :-.

24 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your positive feedback. We are delighted to hear that you were satisfied with our service.

Rated 5 out of 5 stars

Excellent Experience with StoneX Bullion made several purchases from StoneX…

I’ve made several purchases from StoneX Bullion and each time the experience has been outstanding. The website is clear and easy to navigate, prices are competitive, and the entire process — from ordering to delivery — is smooth and transparent.

My items always arrived securely packaged, discreet, and exactly as described. I also appreciate the timely updates on shipping status, which add an extra layer of trust and reliability.

In a market where confidence is essential, StoneX Bullion consistently proves to be a professional and trustworthy partner. I will definitely continue buying from them.

24 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your wonderful feedback.
We are delighted that your experiences with StoneX Bullion have consistently been so positive, and we truly appreciate your continued trust in us.
Have a nice weekend!
Kind regards
Your StoneX Bullion Team

Rated 5 out of 5 stars

Another very good experience with this…

Another very good experience with this company. Order arrived safe and sound. Will definitely do business again. Have a nice day there:)

26 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your positive feedback.
We are delighted that everything arrived safely and truly appreciate your trust in us.

Rated 1 out of 5 stars

They Don't Honor The Contract.

I ordered gold on 1-18-26 and StoneX received my bank transfer the next day. I live in Portugal and their website states they ship to Portugal and it accepted my address. What their website didn't say is that they will not ship to the Azores.

Seven days after placing my order, StoneX sent me an email that my order had shipped. I subsequently received an email from UPS with a tracking number.

Four days later, on Jan. 30th, StoneX sent me an email that my order had been cancelled. That was 12 days that they held onto my money while the cost of gold went up.

I subsequently ordered the same items from their competitor, Celticgold.eu, and I received my shipment, without issue, within 3 business days.

While I find StoneX' handling of this matter very unprofessional, Celticgold, on the otherhand, was very professional, easy, very quick and even better pricing. Celticgold is now my "go to" for buying gold.

As a retired seller on Amazon for over 10 years, i find StoneX' customer service to be unacceptable and they should be ashamed. If a company does not want to ship to the islands or only wants to ship to the mainland then it's their responsibility to state so on their website. It's not rocket science. Otherwise it's false advertising and I would not have wasted my time.

UPDATE: 2-19-26. StoneX called me on 2-18-26 to so call "make it right" although they stated they still could not send me anything. Let's be clear, they CAN send me shipments - THEY JUST DON'T WANT TO. I got the distinct impression they were trying to get me to change my review. I subsequently disconnected the call as I was disgusted.

16 January 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Dear Kim,

Thank you for your feedback. We are genuinely sorry for the frustration this situation caused.

We currently do not ship to the Azores due to insurance and logistics restrictions, and our checkout system is designed to block such destinations. In this case, the address format entered allowed the order to pass our automated validation as mainland Portugal.

When you subsequently contacted us requesting delivery to a restricted island territory, we immediately informed you that we are unfortunately unable to ship there. We offered alternative solutions, including delivery to an eligible mainland address or a full refund in this case.

We also acknowledge that an automated shipping notification was generated during internal processing, which understandably caused confusion. This should not have occurred, and we sincerely apologize for that error.

As shipment to the requested destination was not possible and no eligible alternative delivery address was confirmed, the order was cancelled and the refund processed accordingly. We also made further efforts to explore a mutually satisfactory resolution. Situations like this are taken seriously, and we continuously review our systems to prevent similar misunderstandings in the future.

Should you wish to revisit the matter, our team remains available to assist you directly.

Kind regards,
Your StoneX Bullion Team

Rated 5 out of 5 stars

Nice customer service

Nice customer service, nice coins :) BUT UPS is the worst delivery here in Sweden and lied about trying to deliver even though we were at home and have camera survellience... so maybe I will order somewhere else where the UPS is not the delivery company the next time.

12 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

thank you for your kind feedback; we are glad you were satisfied with our customer service and coins, and we are sorry to hear about the UPS situation in Sweden—we appreciate your input and will forward it internally.

Rated 5 out of 5 stars

Fast service

Fast service, reliable and very professional. Shipments fully tracked by UPS on every step of the way! Welldone. No hidden costs and everything was transparent

6 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you very much for your positive review. We are glad to hear that you were satisfied with our fast and transparent service.

Rated 5 out of 5 stars

All right

All right. Good communication.

15 January 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you for your feedback. We’re glad everything went well and appreciate your positive note on the communication.

Rated 5 out of 5 stars

Professionality

Thanks for the professionality demonstrated. Regards

2 February 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you for your kind words. We appreciate your trust

Rated 5 out of 5 stars

Super fast delivery of goods.

Very efficient customer service & super fast delivery.

26 January 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you for your kind feedback! We're delighted to hear you were happy with our service and fast delivery.

Rated 4 out of 5 stars

This is only my first buy

This is only my first buy, but good experience. Everything was clear and easy.

26 January 2026
Unprompted review
StoneX Bullion logo

Reply from StoneX Bullion

Thank you for sharing your experience. We look forward to assisting you again.

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