Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
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Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Taunustor 1, 60310, Frankfurt am Main, Germany
Replied to 53% of negative reviews
Typically replies within 1 month
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I love buy gold with Stonex
Everything perfect
The price in very convenient
Thank you

Reply from StoneX Bullion

Reply from StoneX Bullion
The order process was flowing well as usual.
The confirmation of payment received and
the dispatch was done promptly and
the delivery via UPS was friendly and safely done.
The Product was cleverly and well packed and
in pristine condition.

Reply from StoneX Bullion
I ordered some gold, in their website they showed they had stock and delivery date 2-3 weeks. It was delivered 2 months later, so clearly they didn't have stock so false advertisement. Although order was finally delivered but customer service did not help at all when I complained. When your spent a big amount of money I don't understand how they can provide such bad customer service.
I have been buying and selling gold and silver with Stonex Bullion for a couple of years now. The customer service is excellent. I have had a few minor misunderstandings regarding my orders, but their team is always very quick to respond and resolve any issues.
They offer a high level of service, high-quality products, and strict security procedures. I have always enjoyed buying my gold and silver from Stonex Bullion, and I will continue purchasing from them for many years to come as part of my retirement strategy because of the trust I have in them.

Reply from StoneX Bullion
Good product for a good price. And quick delivery!

Reply from StoneX Bullion
Perfect service: correct price, practical follow-up information & fast shipping. We will be back :-.

Reply from StoneX Bullion
I’ve made several purchases from StoneX Bullion and each time the experience has been outstanding. The website is clear and easy to navigate, prices are competitive, and the entire process — from ordering to delivery — is smooth and transparent.
My items always arrived securely packaged, discreet, and exactly as described. I also appreciate the timely updates on shipping status, which add an extra layer of trust and reliability.
In a market where confidence is essential, StoneX Bullion consistently proves to be a professional and trustworthy partner. I will definitely continue buying from them.

Reply from StoneX Bullion
Another very good experience with this company. Order arrived safe and sound. Will definitely do business again. Have a nice day there:)

Reply from StoneX Bullion
Everything correct and with a linear communication

Reply from StoneX Bullion
I ordered gold on 1-18-26 and StoneX received my bank transfer the next day. I live in Portugal and their website states they ship to Portugal and it accepted my address. What their website didn't say is that they will not ship to the Azores.
Seven days after placing my order, StoneX sent me an email that my order had shipped. I subsequently received an email from UPS with a tracking number.
Four days later, on Jan. 30th, StoneX sent me an email that my order had been cancelled. That was 12 days that they held onto my money while the cost of gold went up.
I subsequently ordered the same items from their competitor, Celticgold.eu, and I received my shipment, without issue, within 3 business days.
While I find StoneX' handling of this matter very unprofessional, Celticgold, on the otherhand, was very professional, easy, very quick and even better pricing. Celticgold is now my "go to" for buying gold.
As a retired seller on Amazon for over 10 years, i find StoneX' customer service to be unacceptable and they should be ashamed. If a company does not want to ship to the islands or only wants to ship to the mainland then it's their responsibility to state so on their website. It's not rocket science. Otherwise it's false advertising and I would not have wasted my time.
UPDATE: 2-19-26. StoneX called me on 2-18-26 to so call "make it right" although they stated they still could not send me anything. Let's be clear, they CAN send me shipments - THEY JUST DON'T WANT TO. I got the distinct impression they were trying to get me to change my review. I subsequently disconnected the call as I was disgusted.

Reply from StoneX Bullion
Nice customer service, nice coins :) BUT UPS is the worst delivery here in Sweden and lied about trying to deliver even though we were at home and have camera survellience... so maybe I will order somewhere else where the UPS is not the delivery company the next time.

Reply from StoneX Bullion
Fast service, reliable and very professional. Shipments fully tracked by UPS on every step of the way! Welldone. No hidden costs and everything was transparent

Reply from StoneX Bullion

Reply from StoneX Bullion
Very efficient customer service & super fast delivery.

Reply from StoneX Bullion
This is only my first buy, but good experience. Everything was clear and easy.

Reply from StoneX Bullion
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