We were victims of fraud and frauder used StoneX for it's fraud. After explaining StoneX what happened they did all in their power to help us and retrieved our money. So, although I didn't been usi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Great price, fast shipping with emails warning of every step of the process including delivery. If I had to remove a star it would be because they send a +3K€ product of a plastic bag. How on earth... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went well
Everything went well, experience was smooth, coins arrived as promised. 5/5
20 December 2025
Unprompted review
Reply from StoneX Bullion
Dear Kalle Rehakka,
Thank you so much for your fantastic feedback.
We’re delighted to hear that everything went smoothly and your coins arrived as promised. Your satisfaction is our top priority, and we look forward to serving you again soon!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Ribeiro,
Thank you so much for your feedback.
We’re thrilled to hear you’re happy with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Your StoneX Bullion Team
From order to delivery
Easy to make payment for order, very attractive prices, thus buy from StoneX instead of buying from my own country. The delivery is extremely fast too. Once my order is shipped, UPS delivered my order in 3 days.
15 December 2025
Unprompted review
Reply from StoneX Bullion
Dear Carmen,
Thank you so much for sharing your experience! We’re delighted to hear that you found our prices attractive and that the ordering and payment process was easy. It’s fantastic to know that UPS delivered your order so quickly after shipping.
We truly appreciate your trust in choosing StoneX Bullion over local options and look forward to serving you again soon.
Your StoneX Bullion Team
Very professional company
Very professional company. Their prices are among the best I’ve found, and they offer excellent customer service. This website was recommended to me by a friend, and I’m very happy he shared it with me.
I’m giving 4 stars instead of 5 only because I experienced some issues with the UPS delivery. The shipment was supposed to be delivered in France, but UPS made mistakes with the address. Thanks to Stone X’s customer care, everything was resolved within a few days, and I eventually received the precious material in 4 working days instead of 2.
Overall, I’m very satisfied, although I believe they could consider using a more professional delivery company than UPS.
15 December 2025
Unprompted review
Reply from StoneX Bullion
Dear Margherita,
Thank you for your kind words and for sharing your experience! We’re delighted to hear that you’re satisfied with our prices and customer service.
Please kindly note that StoneX Bullion and UPS are two separate companies, but we will make sure to forward your feedback to one of our courier partners regarding the delivery issues you encountered.
If there’s anything else we can do to make your experience a 5-star one, feel free to reach out to us directly at customercare@stonexbullion.com. We’re always happy to assist!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Azar,
Thank you for taking the time to share your experience with us. We’re glad everything went smoothly and look forward to serving you again.
Your StoneX Bullion Team
Very good quality products great service
Very good quality products, just as shown. Fair prices they even display the premium % on each product page.
Shipping was very fast with ups to a different country, just 1-2 days. I paid via instant transfer and they acknowledged it immediately and shipped the same day.
27 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Nicolas,
thank you very much for your excellent feedback! We’re delighted to hear that you are satisfied with the quality of our products and appreciate the transparency of our pricing.
It’s great to know that the payment and shipping process went smoothly and that your order reached you so quickly, even internationally. Your satisfaction is our priority, and we’re glad we could meet your expectations.
We truly appreciate your trust and look forward to serving you again soon.
Your StoneX Bullion Team
Everything was OK.
Everything was OK.
Easy purchase process, perfect communication and smooth delivery.
10 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Customer,
Thank you very much for your kind feedback.
We’re happy to hear that your purchase process went smoothly and that communication and delivery met your expectations. Your satisfaction is very important to us, and we look forward to serving you again soon.
Your StoneX Bullion Team
Beware of UPS charges
I'm pleased to report that the issue with my order 518501 has been resolved after 80 days. Initially, I was incorrectly charged additional fees by UPS, which were double the value of my order but I could neither cancel or refuse to pay them. StoneX Bullion was very apologetic and promptly refunded the charges, even though they weren't obligated to do so. I appreciate their good customer service and willingness to resolve the issue.
However, I still feel there should be more warning about these potential costs before purchase with a pop up that you need to confirm you have read and understood before it lets you proceed.
I'd like to acknowledge that StoneX Bullion took responsibility for resolving the issue and refunding the charges, demonstrating their commitment to customer satisfaction.
4 September 2025
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Bloomfield,
Thank you for taking the time to update your review and for acknowledging the efforts our team made to resolve your case. We are pleased that the issue was ultimately resolved to your satisfaction.
We would, however, like to clarify once again that the charges applied to your shipment were the result of an error made solely by UPS, an external logistics provider, and not a fee imposed by StoneX Bullion. As UPS and StoneX Bullion operate as completely separate companies, we were not responsible for the incorrect amount that was charged.
Despite this, our team took full initiative to assist you, communicated with UPS on your behalf, and ultimately refunded the amount as a gesture of goodwill—although we were not obligated to cover fees incorrectly generated by a third party. This was an exceptional situation and not something our customers typically encounter.
We thank you again for recognising our commitment to resolving the matter and for your continued trust in StoneX Bullion.
Your StoneX Bullion Team
Problem solved very quickly.
Problem solved very quickly.
I'm happy with them.
Did other orders
very smooth and fast dealing.
13 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Exe Tume,
We truly appreciate your positive feedback.
We’re very happy to hear that your issue was resolved quickly and that your experience with us has been smooth and efficient.
Thank you for your continued trust — we look forward to assisting you again.
Your StoneX Bullion Team
Nice service
Nice service, good package, quick delivery fair prices.
Indeed always a plasure to buy by StoneXBullion.
13 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Customer,
Thank you very much for your kind review!
We’re glad to hear that you were pleased with our service, packaging, and quick delivery. Your satisfaction is our priority, and we appreciate your loyalty.
Your StoneX Bullion Team
Excellent customer service and fast and…
Excellent customer service and fast and smooth delivery. Thank you.
Nazim
13 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Nazim,
Thank you very much for your kind feedback!
We’re thrilled to hear that you were pleased with our customer service and fast delivery. Your satisfaction means a lot to us, and we hope to serve you again soon.
Your StoneX Bullion Team
Safe site to shop from.
Choosing items and ordering were easy and intuitive. The items were as expected. The UPS delivery, was nice and smooth, as all ways.
4 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Kunde,
Thank you very much for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived smoothly with UPS.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon.
Your StoneX Bullion Team
Found a piece that was sold out elsewhere
Found a piece that was sold out on other sites and got it in about a week. smooth transaction overall. will buy from again
3 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Moskal,
Thank you for sharing your experience! We’re delighted to hear that you found the piece you were looking for and that your order arrived promptly.
We truly appreciate your trust in StoneX Bullion and look forward to welcoming you back for future purchases.
Your StoneX Bullion Team
Quick delivery
Quick delivery. Transparent pricing. Coins were in excellent condition.
2 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Boyan K.,
Thank you for your positive feedback! We’re glad to hear you were pleased with our quick delivery, transparent pricing, and the excellent condition of your coins.
We appreciate your trust and look forward to serving you again soon.
Your StoneX Bullion Team
Hanane is a customer-focussed asset of…
Hanane is a customer-focussed asset of StoneX. I come back time and again because of her strict adherence to the famous 3 Ps of success:
1) Polite
2) Punctual , and
3) Professional
Congratulations to StoneX and to Hanane BEAUSEJOUR!!!
Juliette
5 November 2025
Unprompted review
Reply from StoneX Bullion
Dear Juliette,
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Hanane’s professionalism, punctuality, and polite approach have made such a positive impression.
We’re proud to have her on the StoneX team and delighted to know her dedication helps ensure a great experience for our valued clients like you.
Your StoneX Bullion Team
Highly recommendable
Best price-quality relationship in gold market with a good costumer service and safe quickly delivery.
29 October 2025
Unprompted review
Reply from StoneX Bullion
Dear A Hermida,
Thank you so much for your kind recommendation!
We’re very pleased to know that you value our price-quality balance, customer service, and secure, fast delivery. Your satisfaction is our priority, and we truly appreciate your trust and support.
Your StoneX Bullion Team
Excellent customer experience
Delivered within 5 days to Bulgaria. Packaged extremely well. Quality of the bar as expected. Prices are also very competitive and the company also shows their premium on the different bars, which is showing transparency and dedication to guide you manking informative choice.
27 October 2025
Unprompted review
Reply from StoneX Bullion
Dear To Stoq,
Thank you very much for your detailed and thoughtful feedback!
We’re delighted to hear that your order arrived promptly and safely, and that you’re pleased with the quality and transparency of our pricing. Providing a smooth and trustworthy experience for our customers is our top priority. We truly appreciate your trust and support.
Your StoneX Bullion Team
Perfect company,im very happy.
31 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Lubinski,
Thank you so much for your kind words!
We’re delighted to hear that you’re very happy with your experience. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Your StoneX Bullion Team
All perfect.
Everything has fine well. Very professional. Excelent Service.
30 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Fernández Torres,
Thank you for your wonderful feedback!
We’re so pleased to hear that everything went smoothly and that you found our service professional and excellent. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Your StoneX Bullion Team
Great product
Great product, fast delivery. Will use again. Highly recommended.
27 October 2025
Unprompted review
Reply from StoneX Bullion
Dear Donata,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the product and our delivery service and we look forward to serving you again soon.
Your StoneX Bullion Team
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