Stewart Golf Reviews 

2,303
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently highlight exceptional service and support, praising staff for their helpfulness and professional approach. Many appreciate prompt, efficient handling of needs, with the customer care team providing superb advice and keeping them informed, ensuring a smooth, positive experience. However, some customers noted concerns regarding product quality and durability, with several experiencing issues like trolleys breaking down or having faulty batteries. Additionally, some reviewers were not happy with the customer service experience, citing difficulties getting support for broken parts or slow responses to complaints.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers express... See more

Service

People report positive experiences with service, often highlighting the responsiveness and efficiency of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the high standard and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... See more

Company replied

Rated 5 out of 5 stars

Superb advice and service Required some parts for my X9 Follow, Some were listed as spare parts but a couple of smaller obscure bits were also required. A quick chat with the lady at Stewart who ans... See more

Company replied

Rated 5 out of 5 stars

On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice. I was informed of different options available to me regarding my q follow a... See more

Company replied

Rated 5 out of 5 stars

Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest. The teams video was an added f... See more

Company replied


Company details

  1. Golf Cart Dealer
  2. Golf Club
  3. Golf Driving Range
  4. Golf shop
  5. Sporting Goods Store
  6. Sportswear Store

About Stewart Golf

Written by the company



Golf Trolleys Service Packages Our Story Contact Us

About Stewart Golf

When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.

Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.

Changing How The World Plays Golf

In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.

Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(2,303)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Just great news many thanks to one and…

Just great news many thanks to one and all at Stewart golf, first class service and more than helpful in many ways from the first phone call to the item being returned fully services.

29 January 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Thanks so much for taking the time to review us: really happy that you're so happy.

Rated 1 out of 5 stars

Absolutely diabolical after care…

Absolutely diabolical after care service. Twice now in the last few years I have required a new hand controller for my x9 follow, and on both occasions it takes weeks for them to deliver. I lost count of the number of promises to call you back, or I will put it in the post and guess what, it doesn't happen. Be very careful needing assistance, once you can put down to maybe staffing issues but Twice that is a culture problem.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Service of trolley

Can’t believe how efficient the service was they organise all the courier for me which sometimes I find a hassle. It was a very good and trolley is brand-new now they service my trolley for me.

21 January 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear, and we're pleased to have got you back on the course quickly and easily.

Rated 5 out of 5 stars

sorted my problem straight away

sorted my problem straight away
good communication
thanks
martin

9 January 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's exactly what we aim for: thanks so much for letting us know.

Rated 5 out of 5 stars

Charging cable for my follow handset

Needed a replacement cable for my handset. Stewart Golf were excellent as per usual. Dispatched in a timely fashion no issues.

18 December 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear: and thankyou for taking the time to review us.

Rated 5 out of 5 stars

Adjustable Q umbrella holder

Purchased the q adjustable umbrella holder, adjusts perfect good to store the umbrella whilst taking your next shot on the fayreway, saves keep folding the brolly up and down.

3 December 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear: thanks for the review.

Rated 5 out of 5 stars

Best in Class

Is it necessary? Absolutely not. Is it cool? Yes. Yes it is. Does my 75 year old father make fun of me now? He does. But is it only because he's jealous? You bet your sweet ass he is.

Pros: I have found that I can easily walk 18 holes on even the hilliest of courses without getting tired by 15. It was very easy to set up and control, and lifting into and out of my car is no issues on my back. The follow feature is great, but it will disconnect and stop at least twice a round for no reason. The ability to speed it up or slow it down with a push of a button is very helpful and my ankles have yet to get run over.

Cons: Technically, it slows you down a little bit, maybe 7-10 min per 9 holes just based on the futzing with the controls and getting it going. And I do wish my Titliest bag fit a little better on the stand (it falls off if I attempt any off-roading). Also, for $2500, it should probably come with a bag or cooler or some sort of storage for a water bottle, car keys, wallet, phone, etc. Asking for me to shell out another $45 for a plastic iPhone holder seems a bit cheeky.

Overall, I love it. Wouldn't dream of sending it back.

9 December 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Great review: thanks so much for taking the time to feedback to us. Give your 75-year-old father hell from us!

Rated 5 out of 5 stars

Great customer service

Contacted Stewart Golf reference both our Q Follow trolleys having a crack in the chassis. Ellie contacted me and had me return both trolleys for upgrades and repairs. Stewart Golf’s customer service is great!

27 November 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Awesome to hear: thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Amazing customer service

Amazing Company with amazing products and even better customer service! Thank you so much to Mel & Carlie for turning around my Vertx warranty repair in record time. That's the epitome of a British Company!

25 November 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Thanks so much for such a positive review.

Rated 5 out of 5 stars

I sent my Stewart Q Trolley in for…

I sent my Stewart Q Trolley in for service service and was blown away with the incredible customer service and they replaced so much under the service guarantee. Very impressive.

13 November 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear: thanks so much.

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