Received our beautiful corner sofa from Stevensons this week. Really good quality, looks brilliant in our room. Original sale staff were excellent and same applies to after sales. Can't recommend an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... See more
Company replied
Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
From a customer care point of view, David is exceptional, nothing is too much trouble and he goes out of his way to make you feel a very special customer. Our purchase is not due until September but I... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.8
Excellent
951 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I enjoyed choosing my mattress
I enjoyed choosing my mattress, being shown a variety, trying them and having guidance on selecting the right one.
Mainly, the staff were patient and friendly with no attempts at pressure.
8 March 2025
Reply from Stevensons Furniture
Thank you for sharing your experience! We're so pleased to hear that you enjoyed selecting your mattress and found our team patient and helpful. Ensuring a relaxed and pressure-free shopping experience is important to us, and we’re delighted that you felt comfortable. We hope you love your new mattress, and we look forward to seeing you again in the future!
Such a wonderful shop…
Stevensons Furniture is such a lovely shop. Every visit for me has resulted in a purchase and other visits needed to purchase the must haves I found at my last visit. Staff are helpful, friendly and welcoming.
8 March 2025
Reply from Stevensons Furniture
Thank you so much for your wonderful review! We’re delighted to hear that every visit has been a memorable one and that our pieces have found a place in your home. Our team truly appreciates your kind words, and we look forward to welcoming you back for more must-haves soon!
The sales person Carolyn was so helpful…
The sales person Carolyn was so helpful and genuinely focused on our needs. She was empathetic and afforded us all the time we needed. Thank you so much.
13 March 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're delighted to hear that Carolyn provided such helpful and attentive service. We’ll be sure to pass on your kind words to her. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Assistant was knowledge and his expertise was gratefully received
Your assistance was kind, patient and professional throughout. A pleasure to shop with you
25 February 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear that you had a pleasant shopping experience with us. Providing professional and patient assistance is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your support and look forward to welcoming you again soon!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you had a great experience with our team. Providing excellent service is always our priority, and we truly appreciate your support. We look forward to welcoming you again!
Very nice helpful and professional
8 March 2025
Reply from Stevensons Furniture
We truly appreciate your kind words! It’s great to hear that you found our team helpful and professional. Your feedback means a lot to us, and we look forward to welcoming you again in the future.
Felt able to wonder round without being…
Felt able to wonder round without being questioned The staff very helpful when asked for help or information .
26 February 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're so pleased to hear that you felt comfortable browsing at your own pace and that our team was helpful when needed. We always strive to create a relaxed and welcoming shopping experience, so it’s wonderful to know that came across.
We appreciate your support and look forward to seeing you again!
Great selection of beds
Great selection of beds, staff very friendly left to browse with the advice they were there if we needed any help, not pushy for a sale.
2 March 2025
Reply from Stevensons Furniture
We’re so pleased to hear that you enjoyed browsing our selection of beds and that our team made you feel comfortable and supported without pressure. Providing a relaxed shopping experience is something we truly value, so your kind words mean a lot to us.
Thank you for taking the time to share your feedback—we hope to see you again soon!
Excellent customer service
Carolyn went above and beyond to help us with our choices. She even held the item until I could bring my son in the next morning to confirm his choice. Brilliant customer service and really helpful with her advice.
8 March 2025
Reply from Stevensons Furniture
Thank you for sharing your experience with us. We're delighted to hear that Carolyn went above and beyond to assist you and your son. Providing excellent service is something we truly value, and I’ll make sure Carolyn knows how much her help meant to you.
We appreciate your support and hope to welcome you back again soon!
Fantastic experience
Fantastic experience today when buying a new divan, headboard and mattress. Chloe was very informative, created a relaxed atmosphere and made the whole experience easy and enjoyable.
Thank you.
8 March 2025
Unprompted review
Reply from Stevensons Furniture
We’re so pleased to hear about your fantastic experience while choosing your new divan, headboard, and mattress. Chloe will be delighted to know she made the process enjoyable and effortless for you.
Thank you for taking the time to share your kind words—we truly appreciate it! If you need anything else, don’t hesitate to reach out.
Mrs Stokes. On making a recent purchase...
On making a recent purchase I have to say what a pleasure it was to be served by Chloe - lovely girl - and on separate occasion by Caroline - also most kind and helpful.
6 March 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your thoughtful message. We're delighted to hear that Chloe and Carolyn made your shopping experience such a pleasure. We’re very lucky to have them on our team, and I’ll be sure to pass along your kind words—they’ll be thrilled to hear them!
We truly appreciate your support and look forward to welcoming you again soon.
Really helpful and friendly staff
Really helpful and friendly staff. I have brought from here several times and always been pleased
23 February 2025
Reply from Stevensons Furniture
Thank you for your continued support and kind feedback! We're thrilled to hear that our helpful and friendly staff have consistently made your shopping experience enjoyable. We look forward to welcoming you back for your next purchase!
Chloe was a real star
Chloe was a real star, she answered our 101 questions with patience and kindly wrapped the units we bought and helped carry them to the van. I now need to convince my husband we need that new mattress.
1 March 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! Chloe truly is a star, and we’re so pleased to hear she provided such helpful and patient service. We’ll be sure to pass on your kind words! Best of luck convincing your husband about the new mattress—we’re always here when you’re ready
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Tessa provided you with excellent service. We'll be sure to pass on your lovely feedback to her. We hope to see you again soon!
personal service from really helpful… staff
personal service from really helpful staff. and great choice of of furniture and bedrooms
28 February 2025
Reply from Stevensons Furniture
Thank you for your lovely feedback! We're so pleased to hear that you enjoyed our personal service and found our team helpful. Offering a great selection of furniture and bedrooms is something we take pride in, and we look forward to welcoming you back soon!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear you were pleased with our service and selection. We always aim to offer a great shopping experience, and we look forward to welcoming you again soon!
We returned to Stevensons as we had…
We returned to Stevensons as we had excellent service on our last purchase and again Chloe and Dave did not let you down. They also went above and beyond to help us and offered us excellent service.
Looking forward to returning soon.
24 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your loyalty and for sharing such wonderful feedback! We're delighted to hear that Chloe and Dave provided you with excellent service once again. Going above and beyond for our customers is what we strive for, and it's fantastic to know it made a difference for you. We look forward to welcoming you back soon!
Reply from Stevensons Furniture
Thank you for your feedback! We're so pleased to hear that you found our team friendly and appreciated our no-pressure approach. We believe in creating a relaxed and enjoyable shopping experience. We hope to see you again soon!
Fantastic service as always
Fantastic service as always, can’t recommend Stevenson’s enough.
15 February 2025
Reply from Stevensons Furniture
Thank you for your kind words and continued support! We're delighted to hear that you've had such great experiences with us. Your recommendation means the world to us, and we look forward to welcoming you again in the future!
Great shopping experience
Very professional, courteous and helpful staff. A pleasure coming in to the showroom.
22 February 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience in our showroom. Our team takes great pride in offering professional and courteous service, and it's fantastic to know it made your visit enjoyable. We look forward to welcoming you again soon!
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