Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Carolyn went above and beyond to help us with our choices. She even held the item until I could bring my son in the next morning to confirm his choice. Brilliant customer service and really helpful with her advice.
8 March 2025
Reply from Stevensons Furniture
Thank you for sharing your experience with us. We're delighted to hear that Carolyn went above and beyond to assist you and your son. Providing excellent service is something we truly value, and I’ll make sure Carolyn knows how much her help meant to you.
We appreciate your support and hope to welcome you back again soon!
Fantastic experience
Fantastic experience today when buying a new divan, headboard and mattress. Chloe was very informative, created a relaxed atmosphere and made the whole experience easy and enjoyable.
Thank you.
8 March 2025
Unprompted review
Reply from Stevensons Furniture
We’re so pleased to hear about your fantastic experience while choosing your new divan, headboard, and mattress. Chloe will be delighted to know she made the process enjoyable and effortless for you.
Thank you for taking the time to share your kind words—we truly appreciate it! If you need anything else, don’t hesitate to reach out.
Mrs Stokes. On making a recent purchase...
On making a recent purchase I have to say what a pleasure it was to be served by Chloe - lovely girl - and on separate occasion by Caroline - also most kind and helpful.
6 March 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your thoughtful message. We're delighted to hear that Chloe and Carolyn made your shopping experience such a pleasure. We’re very lucky to have them on our team, and I’ll be sure to pass along your kind words—they’ll be thrilled to hear them!
We truly appreciate your support and look forward to welcoming you again soon.
Really helpful and friendly staff
Really helpful and friendly staff. I have brought from here several times and always been pleased
23 February 2025
Reply from Stevensons Furniture
Thank you for your continued support and kind feedback! We're thrilled to hear that our helpful and friendly staff have consistently made your shopping experience enjoyable. We look forward to welcoming you back for your next purchase!
Chloe was a real star
Chloe was a real star, she answered our 101 questions with patience and kindly wrapped the units we bought and helped carry them to the van. I now need to convince my husband we need that new mattress.
1 March 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! Chloe truly is a star, and we’re so pleased to hear she provided such helpful and patient service. We’ll be sure to pass on your kind words! Best of luck convincing your husband about the new mattress—we’re always here when you’re ready
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Tessa provided you with excellent service. We'll be sure to pass on your lovely feedback to her. We hope to see you again soon!
personal service from really helpful… staff
personal service from really helpful staff. and great choice of of furniture and bedrooms
28 February 2025
Reply from Stevensons Furniture
Thank you for your lovely feedback! We're so pleased to hear that you enjoyed our personal service and found our team helpful. Offering a great selection of furniture and bedrooms is something we take pride in, and we look forward to welcoming you back soon!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear you were pleased with our service and selection. We always aim to offer a great shopping experience, and we look forward to welcoming you again soon!
We returned to Stevensons as we had…
We returned to Stevensons as we had excellent service on our last purchase and again Chloe and Dave did not let you down. They also went above and beyond to help us and offered us excellent service.
Looking forward to returning soon.
24 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your loyalty and for sharing such wonderful feedback! We're delighted to hear that Chloe and Dave provided you with excellent service once again. Going above and beyond for our customers is what we strive for, and it's fantastic to know it made a difference for you. We look forward to welcoming you back soon!
Reply from Stevensons Furniture
Thank you for your feedback! We're so pleased to hear that you found our team friendly and appreciated our no-pressure approach. We believe in creating a relaxed and enjoyable shopping experience. We hope to see you again soon!
Fantastic service as always
Fantastic service as always, can’t recommend Stevenson’s enough.
15 February 2025
Reply from Stevensons Furniture
Thank you for your kind words and continued support! We're delighted to hear that you've had such great experiences with us. Your recommendation means the world to us, and we look forward to welcoming you again in the future!
Great shopping experience
Very professional, courteous and helpful staff. A pleasure coming in to the showroom.
22 February 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience in our showroom. Our team takes great pride in offering professional and courteous service, and it's fantastic to know it made your visit enjoyable. We look forward to welcoming you again soon!
Sales assistant very knowledgeable with…
Sales assistant very knowledgeable with regards different mattress types.
19 February 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that our sales assistant could provide you with knowledgeable guidance on different mattress types. Ensuring our customers find the perfect fit is always our priority. If you have any further questions or need assistance, we're always happy to help!
Excellent service from chloe she is so…
Excellent service from chloe she is so helpful, friendly and patient especially with my wife and her mattress choice
22 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Chloe provided such helpful, friendly, and patient service. We’ll be sure to pass along your compliments to her. We hope your wife loves her new mattress!
A well made stylish table lamp
A well made stylish table lamp with an ES fitting & 6ft cable including inline switch. May not be suitable for all locations as it weighs 5.7kg.
13 February 2025
Reply from Stevensons Furniture
Thank you for your review! We're glad you like the design and functionality of the lamp. The ES fitting and inline switch are great features for ease of use.
Excellent customer service
14 February 2025
Reply from Stevensons Furniture
Thank you! We're delighted to hear you had an excellent experience with us. We truly appreciate your support and look forward to seeing you again!
Stag were really friendly and helpful
17 January 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're so glad you found our team friendly and helpful. Customer satisfaction is always our top priority, and we look forward to welcoming you back soon!
Amazing service from start to finish
Amazing service from start to finish, very very happy with my sofa, came earlier then I was expecting and they wasn’t too bothered with me following it up even though I was being a pest wanting it so desperately!
Will 100% recommend and will be back to shop again!
7 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear you're so happy with your sofa and that our team could make the experience smooth and stress-free. No worries at all—we love the excitement of a much-anticipated delivery! We truly appreciate your recommendation and can’t wait to welcome you back soon.
Great furniture store with a lot of excellent soft furnishings
Furniture store with a lot of interesting soft furnishings. Lovely throws purchased and will be going back for the sumptuous cushions I saw. Wall art of various sizes and shapes- I purchased one previously and have a lot of positive comments.
Loved the diffuser that was in shop and purchased one for home- great fresh scent that is inviting.
Highly recommend you have a browse - you'll not be disappointed by the quality and choice.
11 February 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're delighted you love our soft furnishings, wall art, and home fragrances. It’s always a pleasure to help our customers find those perfect finishing touches for their spaces. We look forward to welcoming you back soon for those sumptuous cushions!
Furniture
What can I say I only have praise for the helpful and pleasant staff especially Tessa who sorted us out with everything we wanted excellent price as well so well pleased with what we have purchased and again i can only thank Tessa once again for her help
Many thanks 😊
Mr R Shaw
6 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team, especially Tessa. She truly goes above and beyond to ensure our customers find exactly what they need, and we’ll be sure to pass along your appreciation.
Enjoy your new purchase, and we hope to welcome you back in the future!
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