Received our beautiful corner sofa from Stevensons this week. Really good quality, looks brilliant in our room. Original sale staff were excellent and same applies to after sales. Can't recommend an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... See more
Company replied
Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
From a customer care point of view, David is exceptional, nothing is too much trouble and he goes out of his way to make you feel a very special customer. Our purchase is not due until September but I... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.8
Excellent
951 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales assistant very knowledgeable with…
Sales assistant very knowledgeable with regards different mattress types.
19 February 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that our sales assistant could provide you with knowledgeable guidance on different mattress types. Ensuring our customers find the perfect fit is always our priority. If you have any further questions or need assistance, we're always happy to help!
Excellent service from chloe she is so…
Excellent service from chloe she is so helpful, friendly and patient especially with my wife and her mattress choice
22 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Chloe provided such helpful, friendly, and patient service. We’ll be sure to pass along your compliments to her. We hope your wife loves her new mattress!
A well made stylish table lamp
A well made stylish table lamp with an ES fitting & 6ft cable including inline switch. May not be suitable for all locations as it weighs 5.7kg.
13 February 2025
Reply from Stevensons Furniture
Thank you for your review! We're glad you like the design and functionality of the lamp. The ES fitting and inline switch are great features for ease of use.
Excellent customer service
14 February 2025
Reply from Stevensons Furniture
Thank you! We're delighted to hear you had an excellent experience with us. We truly appreciate your support and look forward to seeing you again!
Stag were really friendly and helpful
17 January 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're so glad you found our team friendly and helpful. Customer satisfaction is always our top priority, and we look forward to welcoming you back soon!
Amazing service from start to finish
Amazing service from start to finish, very very happy with my sofa, came earlier then I was expecting and they wasn’t too bothered with me following it up even though I was being a pest wanting it so desperately!
Will 100% recommend and will be back to shop again!
7 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear you're so happy with your sofa and that our team could make the experience smooth and stress-free. No worries at all—we love the excitement of a much-anticipated delivery! We truly appreciate your recommendation and can’t wait to welcome you back soon.
Great furniture store with a lot of excellent soft furnishings
Furniture store with a lot of interesting soft furnishings. Lovely throws purchased and will be going back for the sumptuous cushions I saw. Wall art of various sizes and shapes- I purchased one previously and have a lot of positive comments.
Loved the diffuser that was in shop and purchased one for home- great fresh scent that is inviting.
Highly recommend you have a browse - you'll not be disappointed by the quality and choice.
11 February 2025
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're delighted you love our soft furnishings, wall art, and home fragrances. It’s always a pleasure to help our customers find those perfect finishing touches for their spaces. We look forward to welcoming you back soon for those sumptuous cushions!
Furniture
What can I say I only have praise for the helpful and pleasant staff especially Tessa who sorted us out with everything we wanted excellent price as well so well pleased with what we have purchased and again i can only thank Tessa once again for her help
Many thanks 😊
Mr R Shaw
6 February 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team, especially Tessa. She truly goes above and beyond to ensure our customers find exactly what they need, and we’ll be sure to pass along your appreciation.
Enjoy your new purchase, and we hope to welcome you back in the future!
Good experience
The sales person Tessa was very friendly and helpful without being pushy
5 February 2025
Reply from Stevensons Furniture
Thank you for your kind feedback! We're glad to hear that Tessa was friendly and helpful while providing a relaxed experience. We truly appreciate your support and hope to welcome you again soon!
Excellent customer service
Went in to look at mattresses, spoke to Chloe who was fab, she was really helpful not pushy and gave us time to have a look, excellent customer service would highly recommend, I ended up buying a bed as well.
2 February 2025
Reply from Stevensons Furniture
Thank you for your fantastic review! We're so pleased to hear that Chloe provided helpful and pressure-free service. It’s great that you found both a mattress and a bed that suited you! We truly appreciate your recommendation and look forward to seeing you again
Purchase of wardrobes
Carolyn who will dealt with couldn't have been more helpful. She was very knowledgeable and showed us a comprehensible range of their products
1 February 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Carolyn provided such helpful and knowledgeable service. We'll be sure to pass along your compliments to her. We appreciate your support and hope to see you again soon!
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're so pleased to hear that our staff were helpful. We appreciate your support and look forward to welcoming you again!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you found our team both helpful and knowledgeable. We hope to see you again soon!
Took payment and then could not supply
Took payment and then could not supply. They issued a refund but informed me their supplier could not supply the item. I ordered believing it was something they stocked. Very disappointing
31 January 2025
Reply from Stevensons Furniture
We're really sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how frustrating it must have been to order something online you believed was in stock, only to find out it wasn't available. Your feedback is valuable to us, and we'll work on improving our communication about product availability. We hope you'll give us another chance in the future
Friendly Staff quality products
Really friendly helpful staff, they don’t put any pressure on you in the showroom to purchase an item and let you browse at your leisure. We’ve used this store for years and have always rated their quality of products and customer service.
20 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had consistently positive experiences with us over the years. Our team takes great pride in providing a relaxed, pressure-free environment where you can browse comfortably, and it’s lovely to know this has made a difference for you.
We truly appreciate your loyalty and support, and we look forward to welcoming you back to the store again soon.
Happy customer
After purchasing a mattress base and matching headboard previously we decided to go look again for other bedrooms in the house. Carolyn has always been such a great help and very knowledgeable very polite and patient and we are happy to have made another purchase. Looking forward to delivery. Thank you
1 February 2025
Unprompted review
Reply from Stevensons Furniture
hank you so much for your kind words and for choosing us again for your bedroom furniture. We’re delighted to hear that Carolyn provided you with such excellent service—she truly is an asset to our team. We’ll be sure to pass along your lovely feedback to her.
We hope you enjoy your new purchase, and we look forward to serving you again in the future. If you need anything before your delivery, please don’t hesitate to get in touch.
Warm regards,
Friendly, efficient, very impressive
Very impressed with the number of staff for a Sunday. Chloe who helped us was very polite efficient and friendly. No rush for the sale but there to help.
26 January 2025
Reply from Stevensons Furniture
Thank you for your kind review! We're so glad to hear you were impressed with our team, especially Chloe, who made sure you had a helpful and stress-free experience. We pride ourselves on offering service without the rush, and it’s great to know it made an impact. We hope to assist you again soon!
Great service from Chloe and Josh
Great service from Chloe and Josh. Informative but with none pressurised sale procedures. Happy to come back and purchase further quality furniture from Stevensons.
26 January 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re thrilled to hear that Chloe and Josh provided you with informative and pressure-free service. It’s wonderful to know you’re happy with your experience, and we’d love to welcome you back for any future furniture needs. We appreciate your trust in Stevensons
Excellent range of products
Excellent range of products. Loads of choice and customer service brilliant. Very helpful without being over bearing.
25 January 2025
Reply from Stevensons Furniture
Thank you for your great review! We're delighted that you enjoyed our product range and found plenty of choice. It’s fantastic to hear that our team was helpful without being overbearing—that’s exactly the balance we aim for! We appreciate your support and look forward to assisting you again in the future
Excellent service
We have been looking for a while to find a Kingsize bed, we visited the shop and Chloe was so helpful. The service and knowledge were excellent and we knew exactly what we wanted and they found us the base and headboard. (no mattress needed). The price was excellent value for money and we cannot wait to take delivery.
25 January 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your lovely review! We're so glad to hear that Chloe was able to assist you in finding the perfect king-size bed. Providing excellent service and guidance is what we strive for, and it's wonderful to know you had such a positive experience. We truly appreciate your kind words and your support—enjoy your new bed when it arrives!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.