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Statrys Reviews 422

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, often highlighting their helpfulness and positive attitude. The customer service is frequently described as top-notch, with many appreciating the quick response times and the ease of communication, often through real people rather than automated systems. People found the user experience seamless and efficient, especially during the onboarding and account setup processes, which were noted to be much faster than traditional banking methods. However, some customers also noted challenges with compliance procedures, finding the requests for extensive client information time-consuming and stressful. A few other people also felt that the evaluation process was superficial and wasted their time, and in one instance, a customer reported a lack of response to an email inquiry for two weeks.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the speed and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never have to worry about anything with Statrys! Their customer service is definitely a top notch in this banking industry. We set up an account for our Singaporen entity with Statrys and the whole... See more

Company replied

Rated 5 out of 5 stars

Since my company is situated in Hong Kong but i work globally, i am most pleased how fast i get help when I need it even if om on the other side of the globe when it happens. I feel very confident th... See more

Company replied

Rated 5 out of 5 stars

As a solo entrepreneur registering my company in Hong Kong, finding a bank account was quite difficult. I tried many providers and eventually came to Statrys. The process to get signed up took a... See more

Company replied

Rated 5 out of 5 stars

As a first-time founder setting up a Hong Kong company, I was honestly nervous about the banking part — most providers I looked into felt slow, impersonal, or unclear about what they actually neede... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Currency Exchange Service
  4. Financial Institution
  5. Money Transfer Service

About Statrys

Written by the company

Statrys — One platform: Accounting, Business Accounts, and Corporate Services

As simple as ABC.

Open a multi-currency business account in 11 currencies, with FX rates from 0.1% and payments to 120+ countries. Incorporate in Hong Kong or Singapore fully remote, with accounting handled by a dedicated accountant auto-synced to your account.

No juggling providers. No admin headache.

Visit Statrys

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Statrys is outstanding

Statrys is an indispensable organization for companies that do not want to deal with the difficulties of traditional banking in Hong Kong.

It provides fast money transfers, affordable exchange rates, and most importantly, the ability to talk to the online support team and solve your problems whenever you want.

It is nearly impossible to find online customer service with traditional banks. This is a very important feature, especially for those living outside of HK.

1 June 2024
Unprompted review
Statrys logo

Reply from Statrys

Hi Ali,

Thanks for your nice words - this is what we had in mind when we built Statrys to reduce frustration from non-responsive banking solutions.

Glad to hear you're enjoying it and appreciate your recognition of our fast transfers, competitive rates, and especially our responsive online support. It's great to know our services are making a difference for companies operating in and outside of Hong Kong.

The Statrys Team

Rated 5 out of 5 stars

Excellent service

Excellent service, our account with Statrys does everything we could ask for, and it gives us a lot of confidence to know that the account is backed up by DBS Bank.

21 June 2024
Statrys logo

Reply from Statrys

Hi there! We're pleased our account meets all your needs and offers you the confidence you're looking for. Thank you for your trust in Statrys!

The Statrys Team

Rated 5 out of 5 stars

Boutique services from Statrys

We strongly suggest Statrys for the Company Incorporation Services. The easy process, outstanding customer assistance, and complete service offerings make them the ideal choice for company incorporation with peace of mind.

Before we hired them, we read a lot of good reviews online, which made us feel confident in their honesty and we experienced the same during our company creation process.

We appreciate Mr. Nestor Garcia, Head of Company Creation & Corporate Services, and the Statrys team for your boutique services at Statrys.

Thank You Statrys team !

18 June 2024
Statrys logo

Reply from Statrys

Thank you for your positive review of our incorporation services. It's rewarding to read that you have had a good experience with us, as we strive to make the incorporation process as smooth and worry-free as possible.

We'll be sure to pass along the kudos to Nestor. Looking forward to continuing to support you on your business journey!

The Statrys Team

Rated 5 out of 5 stars

Modern, efficient and deliver what they promise!

Very modern and tech savvy, very quick to respond and friendly, professional, efficient and a pleasure to work with. Oh and very competitive price-wise too. I am deeply satisfied with the guys and certainly recommend Statrys to everyone. Great choice without hassle and harassment.

1 May 2024
Unprompted review
Statrys logo

Reply from Statrys

Oh, thanks for all these nice words! We're glad you find our service modern, quick, and friendly. It's great to work with you too! Feel free to reach out if there’s anything we can help you with in the future!

The Statrys Team

Rated 5 out of 5 stars

fast and reliable

fast and reliable, Beatrice and team are very good

29 May 2024
Unprompted review
Statrys logo

Reply from Statrys

Thank you for the kind review. Glad to hear you're happy with our service!

Rated 1 out of 5 stars

very bad service,I transferred funds…

very bad service,I transferred funds from my company's other bank account to the bank account opened by Starys. I encountered an incomprehensible review, including transaction information from your company's other accounts and your personal bank account.

13 May 2024
Statrys logo

Reply from Statrys

Dear Customer,

All business accounts must be used in accordance with the activities declared by the company at the time of account opening.

Compliance with this requirement is mandatory, and information and documents may be requested periodically to ensure adherence.

We hope this clarifies your concern and will help with the future use of the account.

Thanks
The Statrys Team

Rated 5 out of 5 stars

Company Incorporation

Statrys, were extremely helpful and assisted me with any doubts and or problems i had in setting up the account. The process was quick and fairly easy to follow, the response time was super quick and overall the staff were super friendly and super efficient as well.

I would highly recommmed them.

14 March 2024
Unprompted review
Statrys logo

Reply from Statrys

Thank you for much for the kind review Kim! Very glad to hear you had a great experience incorporating your company with us

Rated 3 out of 5 stars

The fees are very distasteful in this…

The fees are very distasteful in this current economical times and environment.
It concerns me our business will incur these ridiculously high rates at the detriment of our companies goals and objectives.

The accountancy is going to dictact our success or failure.

13 May 2024
Statrys logo

Reply from Statrys

Thank you for your feedback. We understand that fees are an important consideration for you. We'd like to highlight that Statrys is a highly competitive service provider and we offer different transfer fees options for our clients via our different networks. We also do not make any profit from the transfer fees as we simply pass on what our partner bank charges us to our clients.

Rated 5 out of 5 stars

Fast onboarding process

Fast onboarding process. You get many currency accounts. The dashboard is simple to use. I never had any problems with them and I'm a very happy user.

10 May 2024
Statrys logo

Reply from Statrys

Thank you so much for the kind review! Glad to hear you're having a positive experience with our platform and services

Rated 5 out of 5 stars

Great to use alternative of Bank, love this Statrys

Statrys is an excellent alternative to traditional banking. I've been using it for a few months now, and it's been fantastic for several reasons. Here's a comprehensive review to help others decide whether to choose Statrys:

1. User-friendly app interface.
2. Prompt response from the support team.
3. SWIFT transfers are exceptionally fast, with transactions sometimes reaching USD within an hour, especially in China. The real-time status of payments is visible, along with credited times.
4. Ability to request SWIFT or MT103 copies through customer support.
5. Excellent card services for both virtual and physical cards.
6. Fast and efficient FPS transfers.
7. Free CHATS transfers within the same bank, while other institutions often charge fees.
8. No collection fees, unlike many other renowned companies.
9. Direct payment advice from DBS bank after payment approval.

Suggestions for Improvement:
1. Enable self-service download for SWIFT/MT103 copies.
2. Integrate card compatibility with Apple Pay or Google Pay.
3. Explore cost-effective methods, like ACH, for sending RMB to China, given the significant business needs.
4. Add IBAN numbers for enhanced international transactions.

1 May 2024
Unprompted review
Statrys logo

Reply from Statrys

Thank you very much for your feedback, Masum. Regarding the MT103, this document needs to be extracted from our partner bank's platform, but we are more than happy to generate them for you whenever needed. We have also noted your comments about the card features and are actively working to improve these. We will keep you updated on our progress. As for ACH or IBAN, as a Hong Kong-based platform, we operate with a SWIFT-based account number that supports receiving and sending payments in 11 currencies worldwide.

Rated 5 out of 5 stars

Good service, don't have any issues so far

I recently opened a bank account with them, and so far everything is going smoothly, I don't have any problems or complaints yet. The only thing about the mobile app and the web interface is that there is room for some improvements, for example: receive push messages instead of email, view the details of a specific payment, sometimes I can't confirm logging into the web interface the first time. But these are not very critical moments and, as I said, overall, a very positive impression.

29 April 2024
Statrys logo

Reply from Statrys

Hi Andrei,

Thanks for taking the time to share your thoughts! We're happy to hear you're enjoying Statrys so far.

Your suggestions about the mobile app and web interface are valuable. We'll consider them as we work to improve user experience.

Please don't hesitate to send any more feedback or if you need any help using Statrys. We're always here to listen!

Best,

Djon Ly
Product Marketing
Statrys

Rated 5 out of 5 stars

I recently used Statrys' services to…

I recently used Statrys' services to incorporate my company in Hong Kong. The process was smooth, professional, and incredibly efficient. Statrys took care of all the complexities, allowing me to focus on getting my business up and running.

23 April 2024
Statrys logo

Reply from Statrys

Thank you for the kind review Mano. Glad to hear you had a good experience with our company creation team!

Rated 5 out of 5 stars

Nice collaboration with Michelle

Nice collaboration with Michelle. Hope it will continue. It was nice to work with Statrys. They help me a lots to make my company registration. Especially
Michelle Wong who was my representative from Statrys.

18 April 2024
Unprompted review
Statrys logo

Reply from Statrys

Thank you for the wonderful review! Glad to hear you had a positive experience with our Company Creation team in Singapore!

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