I am awaiting 3 withdrawals. Ticket QPQ2QB I hope to get my payments soon. I will update on the matter once its resolved.
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I like that there’s a 24/7 live chat and a variety of payment methods. The large selection of games from different providers is also a big plus. The site’s design and layout are quite appealing.Howeve... See more
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Dont deposit any money on this site. The second you win money and want to whitdraw the KYC profile to upload your documents doesnt work. Live chat only gives you answers like we are working on it, W... See more
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✋Hello guys =) At Starzino Casino, I decided to try my luck with the slot "Money Train 2" by Relax Gaming. Starting with a deposit of €100, I played with €5 per spin. Luck was on my side — the bonus g... See more
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Company details
Written by the company
Starzino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Secret Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins and Free Bets: Access promo codes for free spins and free bets, giving you more chances to win big on your favorite games. ⚽️ Top Sports Weekly Events: Dive into the thrilling world of sports with our curated selection of weekly events. Enjoy Moneyback offers and SuperOdds to maximize your winnings. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@starzino.com. Are you ready for a fantastic online gaming experience? Look no further than Starzino Casino. Step into a gaming world that sets itself apart from the rest.
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Breach of guidelines
THIS IS NOT NORMAL!!!!I WITHDRAW 50 AND…
THIS IS NOT NORMAL!!!!Ii. I make a withraw from 50euro.they onley pay me 30 and charge 20 euro fee!!!
20euro fee on a withdraw from 50.thats not normal
31 July 2024
Unprompted review
Reply from Starzino
Dear Paul Van der sanden,
Thank you for sharing your feedback with us. We understand that unexpected fees can be frustrating, and we appreciate you bringing this to our attention.
Our aim is to be transparent about all fees, which are detailed in our terms and conditions on the website. These terms are designed to provide clarity regarding any additional costs associated with different payment methods and countries.
We regret that this situation has caused inconvenience for you. If you have any questions about the fees or if there’s anything specific you’d like us to review, please don’t hesitate to reach out to our support team.
Thank you for your understanding, and we hope to continue providing you with a positive experience.
Best regards,
Starzino Casino Team
Avoid starzino
Casino doesnt allow me to withdraw my money talked to live chat multiple times and they said i had to wait deposit goes instant but withdrawel on the casino is a scam
29 July 2024
Unprompted review
Reply from Starzino
Dear ohhSpirits,
Thank you for sharing your concerns. We understand how frustrating it can be when withdrawal times don’t meet expectations.
Please note that withdrawal processing times can vary depending on the payment method you’ve selected. Additionally, each request goes through a queue for verification and processing by our finance team, which can sometimes lead to delays.
Rest assured, we are committed to resolving your issue as quickly as possible. While waiting, please don’t hesitate to reach out if you need further assistance or updates.
Thank you for your patience and understanding.
Best regards,
Starzino Casino Team
They cancelled my withdrawal 6 times...
They cancelled my withdrawal 6 times for fake reasons like my name or my iban was wrong and when eventually It was accepted i waited a whole week and still didn't receive anything and when i contact them they tell me to just wait.. i ended up loosing double the amount i had won plus they don't want pay (400 euro)
25 July 2024
Unprompted review
Reply from Starzino
Dear Dionis Fachiridis,
We are truly sorry to hear about the difficulties you’ve experienced with your withdrawal.
To address this matter effectively and to get a resolution for your withdrawal, we encourage you to reach out to our support team directly via email. This will help us investigate the situation thoroughly and provide a prompt resolution.
Your satisfaction is important to us, and we want to make sure we resolve this issue to your complete satisfaction. Please know that we are committed to addressing your concerns and ensuring that this situation is resolved fairly.
Thank you for your patience and understanding. We look forward to assisting you and resolving this matter as swiftly as possible.
Best regards,
Starzino Casino Team
I cannot give more than this
I cannot give more than this, can be 5 stars ,but the withdrawal process it takes ages, it's unbelievable they take the deposits instantly, but you have to wait for your withdrawals days and days.
Now are passing 3 days on that my withdrawal its pending and all answer I got it's verification process. MG withdrawal should be instantly like deposits.
I will change to 4-5 stars if I receive my money ASAP, in the rest the site it's good.
Update: I received one withdrawal right after couple of hours that have been sent. But it's another one that have been sent and still not arrived into my bank account , already 6 days.
Still don't understand the way they working on transferring founds. Everything it's nice with the app, maybe I am lucky and won a good amount of money, just the withdrawal its annoying 😑.
Update: no money into my account.
Avoid this site.
You will never enjoy your winning here.
They said Skril it's faster withdrawal, I id it, and it's one week with withdrawal on pending.
The other one for 7 days shows sent, bit not on my account.
Even the non sepa payments arrives in less than 7 days.
Crap place, you won't get your winnings
🤢🤢🤢
*** Updated: after 10 days of waiting, the cancelled my withdrawal, returning the founds to the balance giving no reason. It's unbelievable how they work.
They are 💩
When you withdrawal, after some days they update the pending to sent, after 9-10 days they cancel your withdrawals , and keep going like that all the time you withdrawal, so you will never get the money, especially when you have big wins.
Avoid this site , do not play on it, it's just loosing money, and you will never enjoy the winnings.
Fk starzino.com
💩💩💩
22 July 2024
Unprompted review
Reply from Starzino
Dear Cristian Porca,
Thank you for your honest feedback.
We completely understand that waiting for your withdrawal can be frustrating, especially when deposits are processed so quickly. We’re committed to improving this aspect of our service and are continuously working to streamline our payout process.
Typically, withdrawals can take anywhere from 2 to 10 days, depending on the payment method used. While this timeframe might seem lengthy, we are always exploring faster options to enhance your experience.
For the most current status of your withdrawal, we encourage you to reach out to our support team. Our agents are available 24/7 via live chat or email and will be happy to provide you with updates and assistance.
Thank you for your patience, and we hope to resolve this for you promptly.
Best regards,
Starzino Casino Team
Easy withdrawal at Starzino? Forget it.
I have been waiting for my money for 5 days. Through the chat I get all kinds of promises, but my money is not coming back. Three times I was promised an email announcing problem resolution, but never received an email. Starzino accepts your deposit very quickly, but when it comes to withdrawal, you have to fight for your own money.
10 (ten) days later: received my money.
23 July 2024
Unprompted review
Reply from Starzino
Dear stv,
Thank you for sharing your experience with us. We understand how important it is to receive your winnings promptly, and we appreciate your patience during this time.
We see that your withdrawal request is currently in the queue. Please be assured that we are processing withdrawals in the order they are received to ensure fairness. Sometimes, delays can occur, but rest assured, your funds are on their way, and you will be able to enjoy your winnings soon.
If you have any further concerns or need additional assistance, please don’t hesitate to contact our support team directly. They are available through live chat or email and are committed to resolving any issues you may have.
Thank you for your understanding and patience.
Best regards,
Starzino Casino Team
Jenna is going to give me 30 free…
Jenna is going to give me 30 free spins.
Only if i leave a review here.
Waiting time for a withdrawal to be proccesed is 48 - 72 hours.
17 July 2024
Unprompted review
Reply from Starzino
Dear Dries Wigmans,
Thank you for your feedback. We are pleased to offer our players rewarding bonuses and appreciate their loyalty. However, we want to clarify that leaving a review is never a requirement for receiving bonuses or other promotions.
Regarding withdrawal times, please note that processing durations can vary based on the chosen payment method. We strive to ensure timely processing, but individual times may differ.
If you have any concerns or need further assistance, please don't hesitate to reach out to our support team through live chat or email. Our agents are always happy to help you.
Best regards,
Starzino Casino Team
Already 3 days waiting for my…
Already 3 days waiting for my withdrawal and they blocked me from live chat and don't answer on mails ,
Don't lose your money here , i lost alot believe me this is scam.
If they send me my money I will update and gave more stars !
Update:
My withdrawal was €8005 , they refunded only €750 to my balance and they said you can't withdraw.
Then I asked about the rest of my money they said you won a lot and it's not possible to get you money back that's according the terms and rules.
Thus is a biggest scam I have ever seen in my life .
I am trying to contact them and they say only jokes, I can't believe what happened and I don't know what I have to do .
I hope they will gave me my money back .
7 July 2024
Unprompted review
Reply from Starzino
Dear Azooz Skaf,
Thank you for your detailed feedback!
We are deeply sorry to hear about the difficulties you have faced with your withdrawal and communication with our support team.
Regrettably, without your account details, we cannot investigate the specifics of your situation from our end. We strongly encourage you to contact our support team with your account information via live chat or email. They are available to assist you and resolve this matter as quickly as possible.
Thank you for your patience, and we hope to rectify this issue for you soon.
Best regards,
Starzino Casino Team
Great casino!
Great casino!
Great bonusses!
Super live chat.. talked to Tom!
4 July 2024
Unprompted review
Bad Support, unclear Information and pending withdrawal
I just started playing on this site a couple days ago.
The players Experince and the deposit was good but then it started to go downwards.
On the 28th in the morning i submitted my Cashout (almost 5000€). Support told me it will take up to 48 to maximum 72 hours till it is processed. After the 72 hours expired and it was still on Pending, I reached out to support in live chat.
He ensured me that quote: „Yes, your funds have been verified and you can expect them to arrive shortly. Please remain calm and patient during this process.“
2 hours later support answered to my previous email that the withdrawal is still being reviewed by the security department. I offered to provide further information if needed but you will only receive standard Copy-Paste text messages over an over again and that they cant even tell me how long it will take, since a data protection officer is working on it??.
The Withdrawal Process seems to be horrible!! I asked how is it possible that live chat tells me that it will arrive shortly and via E-Mail support they tell me that they cant even estimate how long it will take… I am speechless.
03/07/2024: still no update. It has been 5 full days already and support just keeps saying that I should wait and they can‘t tell me how long.
04/07/2024: Just got my money after 6.5 days. Very happy about that and increased my rating from 1 to 4 stars since its my biggest winning. But you guys should seriously work on your communication. I had no info and no one could tell me how long it will take after the third day.
28 June 2024
Unprompted review
Reply from Starzino
Dear Gafar m.,
Thank you for sharing your feedback with us. We're pleased to hear that you've received your significant winnings, and we congratulate you on your success! Your satisfaction is paramount to us, and we appreciate your patience throughout the withdrawal process.
We understand that delays in withdrawals can be frustrating. At times, additional security checks are necessary to ensure the safety of your funds and account. These checks are conducted in a live queue, which can sometimes make providing exact timeframes challenging. We apologize for any inconvenience caused by the lack of clarity during this period.
Rest assured, your comments have been duly noted. We continuously strive to improve our communication processes to provide you with a smoother and more transparent experience. Your feedback helps us enhance our services and ensure that future interactions are more seamless.
Once again, congratulations on your winnings, and we wish you many more successful moments with us. Should you have any further concerns or require assistance in the future, please don't hesitate to reach out to our support team via live chat or email.
Best regards,
Starzino Casino Team
adam was a cool guy and top customer…
adam was a cool guy and top customer service!
29 June 2024
Unprompted review
Reply from Starzino
Dear Lili Putana,
Thank you so much for your positive feedback! We're thrilled to hear that Adam provided you with top-notch customer service and made your experience enjoyable.
At our casino, we prioritize delivering exceptional service to every player, and it's wonderful to know that Adam exceeded your expectations. We'll be sure to pass along your kind words to him and the rest of our team.
Thank you once again for choosing our platform. We look forward to serving you again soon!
Best regards,
Starzino Casino Team
I played for 1 time on this casino and…
I played for 1 time on this casino and i won 60 with 30 first i had to buy 20 euro fee so i had 40 to withdrawal after i withdrawal the money they blocked my account give me my money back please i have a hard time
27 June 2024
Unprompted review
Reply from Starzino
Dear Wail Ezafi,
We regret to inform you that your account has been permanently closed due to violations of our terms and conditions. Specifically, our investigation identified activities that fall under fraud, manipulation, or other deceitful actions, which were the basis for providing bonuses or winnings. According to our terms:
"In case of indication of any fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity which became the basis of a provision of a bonus, prize, jackpot or other winning to the User, the Account of such User shall be made annulled along with any and all profits or losses gathered."
Given the severity of these violations, your account cannot be reopened, and any associated winnings have been annulled.
We understand that this news is difficult, and we sympathize with your situation. If you have any further questions or need clarification, please contact our support team via email for additional assistance.
Best regards,
Starzino Casino Team
I have made a cashout of 600,- down…
I have made a cashout of 600,- down 330,- that's still OK for me but now I am waiting since today on a reaction for my cashout now its still on pending. One of the things what is not fair that depositing is really easy but cashout money when you win is difficult now I will wait and don't cancel it that happens to me to often because of the waiting time. Maybe my review will be better if I receive my funds.
27 June 2024
Unprompted review
Reply from Starzino
Dear William Ngiri,
Thank you for sharing your experience with us. We understand the importance of timely withdrawals and appreciate your patience.
Processing a withdrawal involves several important steps to ensure the security of your account and funds. Each withdrawal request is carefully reviewed by our team to guarantee compliance with our security protocols. This process, although necessary, can sometimes result in delays.
To check the current status of your withdrawal, we encourage you to contact our customer support team via live chat or email. Our team is here to assist you and provide any information you may need.
We value your feedback and look forward to improving your experience with us.
Best regards,
Starzino Casino Team
Super good one !!!
22 June 2024
Unprompted review
Reply from Starzino
Dear Ricardo Barbier,
Thank you so much for your enthusiastic feedback! We're thrilled that you think our online casino is "super good." Your satisfaction is our top priority, and we're committed to providing an exceptional gaming experience.
If there's anything specific you enjoy most about our casino or if you have any suggestions for us to further improve, please feel free to share. We're always looking for ways to enhance our services and ensure every visit is enjoyable for our players.
Once again, we appreciate your positive review and look forward to welcoming you back for more great experiences!
Best regards,
Starzino Casino Team
Unbelievable
Nice place to play, fast customer service, but really the withdrawal process takes ages, I'm going on the 5th day of waiting, the status it's still pending.
They said that it takes up to 48 hours be sent, but still on pending.
The withdrawal process it should be instantly, same like deposits.
For a winning of more than 7000, my account its under investigation "Your account is being additionally investigated according to the security concerns. Once it is finished, our payment team will process your request.😇"
Unbelievable🙈, you win and you are investigated for winning a big amount.
18 June 2024
Unprompted review
Reply from Starzino
Dear Cris,
Thank you for your feedback and for sharing your recent experience with us. We're pleased to hear that you enjoy playing at our casino and appreciate our fast customer service.
We apologize for the delay you're experiencing with your withdrawal. While we aim to process all withdrawals within 48 hours, certain transactions may require additional security checks. These checks are in place to ensure the safety and security of all our players.
If you need more detailed information or assistance, please don't hesitate to reach out to our support team via live chat or email.
Thank you for your understanding and for being a valued member of our community!
Best regards,
Starzino Casino Team
No withdrawal
They just don’t let you withdraw I read with so many other people after I put 1k on 1
17 June 2024
Unprompted review
Reply from Starzino
Dear Ian,
Thank you for sharing your feedback with us!
We understand the importance of receiving your well-deserved winnings, and we're committed to assisting you throughout the withdrawal process.
If you're experiencing any difficulties with your withdrawal, we encourage you to reach out to our support team via live chat or email.
We appreciate your patience and understanding as we work to resolve any issues you may encounter. Please don't hesitate to contact us if there's anything else we can assist you with.
Thank you again for taking the time to share your thoughts about our casino. We hope to regain your trust soon!
Best regards,
Starzino Casino Team
Got scammed out of my winnings?
I won 800+ in a scatter bonus, which put my balance on over 1000. When I went to spin again I got an error message that my bet was too high (???) for that game. I was spinning with 1 euro. They deducted my balance back to 200 euros. Mind you, I had a few scatter bonusses before this that didn't win money and I did not get the error on those.
I contacted the customer support, although they are friendly I still haven't gotten any update on the issue. I feel like I got scammed out of my winnings and I would like to see it return to either my balance or bank account.
I will update this review when anything changes.
Update (20-06-2024):
Still yet to get an update from Starzino. They sent me an email a few days ago to ask me some more info about the issue, which I already provided to the agent that I reached out to in the first place. Coming up on the week mark, I wonder how long it will take.
Update (25-06-2024):
They still haven't reached out to me regarding the issue. I contacted the customer support again, but the agent did not speak english very well and did not understand the situation. Hoping to see this case resolved shortly.
15 June 2024
Unprompted review
Reply from Starzino
Dear Knapperige,
Thank you for reaching out and bringing this issue to our attention. We understand your frustration regarding the situation with your winnings and the error message you encountered.
It's important to us that every player has a positive experience, and we want to assure you that we take such matters seriously.
Our customer support team is here to assist you further with this issue. Please reach out to them again via live chat or email with all the details you have regarding this incident. Our agents will provide you with a detailed explanation.
We appreciate your patience and understanding in this matter. Rest assured, we are committed to addressing your concerns and ensuring a fair resolution.
Thank you for your continued cooperation!
Best regards,
Starzino Casino Team
Scame
The. Most. Scamers casino I see lier promo. Never. Dont pay no cash back wen try. Constact live. Chat. But. The. Website. Block this. Its. The. Ridiculos casino. I see. For all players want. Play. Here. Dont. Play. Its a big scame
5 June 2024
Unprompted review
Reply from Starzino
Dear Ovidiu Ovy,
Thank you for sharing your thoughts with us, although we are saddened to hear about your perception of our casino.
We take pride in ensuring transparency and fairness in all aspects of our operations. We also greatly value our players' loyalty and activity, which is why we offer bonuses to enhance your gaming experience with us.
If there has been any situation that has negatively impacted your experience, we sincerely apologize. Please reach out to our customer support team via live chat or email with specific details about your concerns. Our support agents are ready to assist you and address any issues you may have encountered promptly.
Your feedback is essential to us as we continually strive to improve our services and provide a positive environment for all players.
Thank you for bringing this matter to our attention. We look forward to hearing from you and resolving any issues to restore your trust in our casino.
Best regards,
Starzino Casino Team
Waiting for my withdrawal since 3 june
Good Casino, withdrawal take some time but 100% safe.
5 June 2024
Unprompted review
Reply from Starzino
Dear Polat Alemdar,
Thank you for your positive review of our online casino. We greatly appreciate your feedback.
Ensuring the safety and security of our players' funds is our top priority, and we're glad to hear that you feel confident in the security of our withdrawal process. While we understand that withdrawals may take some time, we prioritize thorough security checks to ensure a safe and reliable experience for all our players.
Your satisfaction is important to us, and we're continuously working to improve our services, including streamlining our withdrawal process while maintaining the highest standards of security.
Once again, thank you for choosing our casino. We look forward to serving you!
Best regards,
Starzino Casino Team
Waiting since 28/05/24
Waiting since 28/05/24
30/05/24 pending approved and sent
4/06/24 still no money on bankaccount i wil change stars if i get it
4/06/24 My bank rejected the incoming money and cancelled it without explanation made another withdrawal with bank transfer previous was with mastercard.
7/06/24 the money was sent but still nothing on my bankaccount im trying to get my money since 28/05 its been like 10 days now.
I wouldnt recommend starzino the customer service is fast but useless now i hope il get my winnings but trust is very low
Update ;
It took from 28/05 till 09/06 to receive my money i got it it took long but they do pay out
If they coule do something about the withdrawal process i woul give it a 5
4 June 2024
Unprompted review
Reply from Starzino
Dear Consumer,
First and foremost, thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your patience and understanding throughout the withdrawal process.
We want to assure you that we are continuously working to expedite the withdrawal process as much as possible. However, please understand that there are various factors that can affect the timelines, such as the chosen payment method and the necessary verifications by our relevant departments.
We understand the frustration of waiting for your funds, and we sincerely apologize for any inconvenience caused. Your trust and satisfaction are paramount to us, and we are committed to improving your overall experience with us.
We're glad to hear that you eventually received your winnings, albeit after a longer-than-expected wait. Your feedback is invaluable to us, and we will take your suggestions into account to enhance our withdrawal procedures.
Thank you for your patience, understanding, and continued support. We hope that your future experiences with us will be more seamless and enjoyable.
Best regards,
Starzino Casino Team
New casino, liked playing here
I like playing here.
Good bonusses,spin bonus wheel twice a day.
I was lucky to have won some money.
Withdrawal time is een little bit too long for me, it was pending for 2 days and in that time you get tempted to roll it back.
But when the withdrawal was approved it was on my bank within 1 working day.
They have a withdrawal fee of €20 if you want to withdraw under €500.
You have to know that.
Overall great experience
30 May 2024
Unprompted review
Reply from Starzino
Dear suutje,
Thank you for taking the time to share your experience with our online casino. We're thrilled to hear that you enjoyed your time playing here and that you found our bonuses and features appealing.
We're glad to hear that you've had some luck and managed to win some money. It's always rewarding when our players have successful gaming sessions.
Regarding the withdrawal process, we appreciate your feedback. We understand that waiting for withdrawals can be a bit frustrating, and we're continuously working to streamline this process while ensuring security and compliance. Your patience is truly appreciated, and we're pleased to hear that your withdrawal was processed promptly once approved.
Thank you once again for your kind words and for choosing to play with us. We're committed to providing you with an excellent gaming experience, and we look forward to welcoming you back for more fun and excitement in the future.
Best regards,
Starzino Casino Team
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