Starzino 

Reply from Starzino

Mar 29, 2026

Hello Pascal,

Thank you for your review.

We’re sorry to hear that you feel this way. Please note that some cases may require additional review and processing before they can be completed, which can sometimes take longer than expected.

For privacy and security reasons, we are unable to discuss or verify case-specific details in a public review. We kindly ask you to continue communication through our official support channels so the relevant team can follow up on your request and provide updates.

Kind regards,
Starzino Team

Reply from Starzino

Mar 29, 2026

Hello Cem,

Thank you for your detailed review and for keeping it updated.

We appreciate you sharing your experience step by step. It’s great to see that your withdrawals are being processed and that communication with support has been helpful during the checks.

Please note that cancellations, such as those related to IBAN details, can happen if the information needs to be corrected before processing. Once updated, withdrawals continue as usual.

We’re glad to hear that your overall impression is positive so far, and we appreciate your patience while the remaining request is being completed.

Wishing you continued success and smooth withdrawals ahead!

Kind regards,
Starzino Team

Reply from Starzino

Mar 8, 2026

Hello Jamie,

Thank you for sharing your experience.

We’re glad to hear that you’re enjoying the variety of games on the platform and that your withdrawal was successfully processed. At the same time, we appreciate your honest feedback regarding the verification process and response times.

Your comments help us understand where we can improve the overall experience and make certain steps clearer for our players.

Thank you for your balanced review, and we hope your future experience will be even smoother.

Kind regards,
Starzino Team

Reply from Starzino

Mar 8, 2026

Hello Quinty,

Thank you for your feedback.

We’re sorry to hear about the difficulties you experienced with the verification process. In some cases, technical issues or additional checks may temporarily affect document uploads, and our team works to resolve such situations as quickly as possible.

Please note that verification is a standard procedure required before withdrawals can be processed, as part of regulatory and security requirements.

For privacy and security reasons, we are unable to review account-specific details in a public review. We kindly ask you to continue contacting our Customer Support team so they can assist you further and provide updates regarding your case.

Kind regards,
Starzino Team

Reply from Starzino

Feb 27, 2026

Hello Ajn,

Thank you for your message.

We understand your concern regarding the withdrawal.

Please note that certain bonuses or promotional funds come with specific wagering requirements that must be met before the related amounts can be withdrawn. If you are unsure whether this applies to your account or need help clarifying the requirements, we kindly ask you to contact our live chat support.

Our team is available 24/7 and will be happy to review your account with you, explain any conditions, and guide you through the withdrawal process to ensure it goes smoothly.

Best regards,
Starzino Team

Reply from Starzino

Feb 27, 2026

Hello Marijn,

Thank you for your feedback. We’re sorry to hear that you experienced difficulties with the verification page.

Please note that KYC is a standard procedure designed to ensure security and protect all players.

If the page is not functioning correctly on your end, we kindly ask you to contact our live chat support. Our team is available 24/7 and will gladly assist you with completing the verification process as well as help resolve any technical issues you may be experiencing.

Best regards,
Support Team

Reply from Starzino

Feb 13, 2026

Dear Rob,

Thank you for your feedback. We sincerely regret to hear about your frustration regarding the time it has taken to review your refund request. We understand how concerning extended waiting periods can be.

Please accept our apologies for the delay. In certain cases, additional verification and internal review procedures are required, which may extend the processing timeframe beyond initial expectations. These steps are necessary to ensure that all requests are handled accurately and in accordance with our policies.

Please be assured that your case remains under review. Once the process is fully completed, you will be contacted directly via email with an update.

We appreciate your patience and understanding.

Best regards,
Starzino Team

Reply from Starzino

Feb 6, 2026

Hello,

We’re sorry to hear that your experience was disappointing. Please note that all games operate according to the rules and RTPs displayed, and outcomes are determined fairly by the system.

Withdrawals are processed according to our standard procedures to ensure funds are transferred securely and to the correct account. Our support team is always available via email or live chat to answer questions or provide guidance if you encounter any issues.

Kind regards,
Starzino Team

Reply from Starzino

Feb 6, 2026

Hello Gerard,

We are sorry to hear about your concerns.

Please be assured that all personal data collected is handled strictly in accordance with our Privacy Policy and applicable data protection laws. Data is used only for verification and security purposes.

For confidentiality and to provide you with complete information regarding your account and the data we hold, we kindly ask you to continue this discussion with our support team via email. They will be able to give you all the necessary details and guidance.

We take all concerns seriously and are committed to handling them professionally.

Kind regards,
Starzino Team

Reply from Starzino

Jan 16, 2026

Hello Sim,

We are sorry to hear about the difficulties you experienced with your deposit.

Please be assured that all transactions are carefully monitored, and we act strictly according to our Terms & Conditions. Situations like these sometimes require additional internal checks and verification before funds are credited, which can take some time.

To get the most accurate update on your case, we kindly ask that you contact our support team via live chat. They are available 24/7, can reference your case number, and will provide clear guidance on the next steps. We never ignore our players, and our team will make sure your issue is reviewed and resolved as soon as possible.

Thank you for your understanding and patience.
Starzino Team

Reply from Starzino

Dec 17, 2025

Dear Pim,

Thank you for your kind words. We are delighted to hear that our support team could assist you promptly and effectively. Ensuring that players receive timely guidance and solutions is a priority for us, and it’s rewarding to know that this made a positive difference during your experience.

We appreciate you taking the time to share your feedback and look forward to supporting you again whenever needed.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 9, 2025

Dear Pascal Schmerler,

We’re truly sorry to hear about your negative experience and the frustration this situation has caused. We fully understand how upsetting it can be to wait for a resolution, especially after such a long time. Please accept our sincere apologies if our communication has not met your expectations during this period.

Refund cases can sometimes require additional verification and coordination with external partners such as payment providers or financial institutions. While this should never excuse delays, it can occasionally extend the processing time, particularly when further information or authorizations are needed.

We assure you that your case is important to us, and we want to bring it to a resolution as soon as possible. We kindly ask you to contact us again via our official support email using the same address associated with your account, so that we can quickly locate your case and provide you with an up-to-date status.

Once again, we deeply apologize for the inconvenience and frustration you’ve experienced. Your feedback is very important to us, and we are committed to carefully reviewing your case to find a proper solution.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 7, 2025

Dear Thijmen Wijnands,

Thank you for sharing your positive impression. We are pleased to hear that you find both our platform and our team to your satisfaction. Ensuring a smooth and enjoyable experience for our users is always a priority, and feedback like yours is a wonderful confirmation that our efforts are appreciated.

We look forward to continuing to provide a reliable and welcoming environment for your future visits.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 7, 2025

Dear Andy Mennings,

Thank you for sharing your positive impression, and especially for highlighting the assistance you received.

We are glad that your experience with Alex stood out. Our support agents are encouraged to provide explanations that are clear, human, and genuinely useful, because a good platform is not just about games and features — it is also about reliable guidance when questions arise.

Thank you once again for taking a moment to share your perspective. We wish you enjoyable gameplay ahead and appreciate having you with us.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 7, 2025

Dear Jon Asz,

Thank you for leaving such a positive impression of your experience. Even a short piece of feedback that highlights satisfaction with the website carries weight, because it suggests that core elements — navigation, performance, and reliability — are meeting expectations without unnecessary friction.

Behind the scenes, a great deal of work goes into keeping the interface intuitive while still offering depth for players who want variety. It is reassuring to hear that this balance resonates with you.

We appreciate you taking the time to acknowledge your experience, and we hope your future sessions remain smooth, engaging, and rewarding.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 7, 2025

Dear Lara.K,

Thank you for sharing such a considerate and practical review. It is encouraging to hear that the platform feels comfortable for casual play, especially when minimum bets allow players to enjoy themselves without feeling obligated to commit to high stakes. Creating an environment where entertainment comes first is very much part of the design philosophy.

Your remark regarding loyalty perks is also well-taken. We appreciate when players point out areas that could benefit from enhancement, and suggestions related to rewards and long-term engagement are consistently reviewed with interest. While improvements in this area take careful planning, feedback like yours helps guide future priorities.

We value the time you’ve taken to communicate what matters to you rather than simply scoring the experience. It’s this kind of insight that helps the platform develop in ways that serve a wider range of players.

Thank you once again for the positive outlook and thoughtful tone. We hope your upcoming sessions remain enjoyable and relaxed.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 4, 2025

Dear Eisse Beerda,

We sincerely appreciate you sharing your impression, and it is encouraging to hear that your experience with both gameplay and payouts has been positive. Seeing players highlight smooth transactions is particularly valuable to us, as timely and accurate processing is something we place a strong focus on maintaining.

It is also great to read that interactions with our team left you with a favourable view. When individual agents are mentioned by name, it tells us that personal support made an impact, and we will ensure this feedback reaches Alex and the rest of the team. We are committed to offering assistance that is not only effective, but also transparent and straightforward.

Thank you again for taking the time to share your experience, and we hope your next visit continues to meet the expectations you described.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 4, 2025

Dear Taisia Rusanova,

Thank you for taking the time to share a short insight into your first experience with the platform. It is great to hear that your registration process went smoothly and that the promotional offer was applied without complications, as ease of onboarding is something we continually work on improving.

We appreciate you mentioning the specific slot titles you tried over the weekend. All our games are provided by certified third-party suppliers, performance can vary from session to session. It is good to know that you still managed to land some positive outcomes.

We hope your future sessions bring even better results and that you continue to enjoy the variety our platform offers.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 4, 2025

Dear Thijmen Wijnands,

Thank you for taking a moment to share such a positive line of feedback. It is always encouraging to hear that the experience on our platform feels good from the player’s perspective, as this is exactly the kind of environment we aim to create.

Our team continues to focus on maintaining a reliable platform, expanding the game library, and ensuring support is accessible whenever you need it. Knowing that users are noticing the results of that work means a great deal to us.

Thanks again for being with us and we hope that your time here continues to be enjoyable.

Best regards,
Starzino Casino Team

Reply from Starzino

Dec 2, 2025

Dear Mar,

Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this situation has become for you, and we fully understand the disappointment you feel when communication doesn’t meet your expectations.

We want to clarify that all of our support channels belong to the same company, though different teams may handle requests depending on their nature. This can sometimes create confusion or the impression that information doesn’t align perfectly between platforms. We apologise if this added to your concerns, but please be assured that your case has not been ignored.

Regarding the refund, we understand how important this matter is to you. In some situations, payment providers or our financial department may require additional manual checks or verification. These procedures are mandatory for security and compliance, but they can unfortunately extend the processing time. Still, communication should not stop during this process, and we sincerely regret that you felt unheard. If your refund has still not arrived, we kindly ask you to contact us again via email so we can look into the latest status and give you clear answers.

We would also like to address the concerns about operating regions. Our services are provided strictly according to our Terms & Conditions. If there are any restrictions or issues related to a player’s region or account eligibility, we always inform the player directly. We do not block or delay any payments without explaining the reason to the account holder.

Furthermore, we do not remove reviews or attempt to influence player opinions. All feedback, whether positive or negative, is respected. Our presence here is solely to provide transparency and help resolve the concerns of players who reach out.

We genuinely apologise for the stress and inconvenience this situation has caused. Your experience is important to us, and we would very much like to review your case again and provide clear, updated information. Please contact us at our email, and include your case reference so we can assist you personally as quickly as possible.

Best regards,
Starzino Casino Team