25: waiting for 1 more should be in today in 30 min +\- 24: they paid 2 withdrawals (7,5k) waiting for one more adjusting the stars also to 5. 24: still pending, talked to the live chat from... See more
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Dont deposit any money on this site. The second you win money and want to whitdraw the KYC profile to upload your documents doesnt work. Live chat only gives you answers like we are working on it, W... See more
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I’ve been using Starzino for a little while now. The games are fun and there’s a good variety to choose from, and I did eventually get my withdrawal processed. However, it took longer than expected an... See more
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Starzino Casino is a great online casino with many thousands of slots from almost every well known slot provider. With many different deposit/withdrawal methods everybody find a method that fit... See more
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Company details
Written by the company
Starzino – your ultimate destination for the best promotions in the world of online entertainment! Our platform is designed exclusively for those seeking unparalleled bonuses and excitement. Here's what sets us apart: 🎁 Exclusive Secret Bonuses: Unlock special rewards and bonuses reserved only for our subscribers. Enjoy surprises that elevate your gaming experience to new heights. 💎 Free Spins and Free Bets: Access promo codes for free spins and free bets, giving you more chances to win big on your favorite games. ⚽️ Top Sports Weekly Events: Dive into the thrilling world of sports with our curated selection of weekly events. Enjoy Moneyback offers and SuperOdds to maximize your winnings. 📨 24/7 Support: Have questions or need assistance? Our dedicated support team is here for you around the clock. Reach out to us anytime at support@starzino.com. Are you ready for a fantastic online gaming experience? Look no further than Starzino Casino. Step into a gaming world that sets itself apart from the rest.
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Breach of guidelines
Customer support team is super…
Customer support team is super responsive and always there to help if I have any questions or issues. The promotions and bonuses are also very generous, giving me more chances to win big. Definitely my top
17 June 2024
Unprompted review
Reply from Starzino
Dear Shelby Armijo,
Thank you so much for your glowing review! We’re thrilled to hear that our customer support team has been both responsive and helpful, and that our promotions and bonuses have added to your excitement.
It’s wonderful to know that you feel well-supported and that our generous offers are enhancing your chances of winning big. Your satisfaction is our top priority, and it’s incredibly rewarding to hear that we’re living up to your expectations.
We’re always here to ensure your experience remains exceptional.
Thanks again for making us your top choice!
Best regards,
Starzino Casino Team
I had some issues with my bank
I had some issues with my bank, but the support team sorted everything out quickly. Now I’m enjoying smooth gaming and fast payouts
21 June 2024
Unprompted review
Reply from Starzino
Dear Glendora Kearney,
Thank you for taking the time to share your experience with us! We’re delighted to hear that our support team was able to resolve the issues with your bank swiftly and efficiently.
It’s wonderful to know that you’re now enjoying seamless gaming and fast payouts. Our goal is to provide a smooth and enjoyable experience for all our players, so it’s fantastic to hear that we’ve met your expectations.
If you have any more feedback or if there’s anything else we can assist you with, please don’t hesitate to get in touch. We’re here to ensure your continued satisfaction.
Thank you once again for your kind words!
Best regards,
Starzino Casino Team
Quick payouts
Quick payouts, helpful support, and an exciting variety of games."The games are super fun, and I really appreciate how quickly I received my first withdrawal 😊.This is the best online casino I’ve tried
6 July 2024
Unprompted review
Reply from Starzino
Dear Harland Pitts,
Thank you for your wonderful feedback! It’s fantastic to hear that our quick payouts and helpful support team have made a positive impact on your experience. We’re also delighted that you’re finding our game selection both fun and engaging.
We know how important it is to have a seamless experience from the moment you start playing to the moment you cash out, and we’re thrilled that your first withdrawal was processed so quickly. It’s always our goal to ensure that every aspect of your time with us is enjoyable and hassle-free.
Here’s to many more exciting and rewarding moments ahead!
Best regards,
Starzino Casino Team
Loving the variety of slots available
Loving the variety of slots available. Thanks to Laura from support for her help with a technical issue. Definitely recommend this casino!
20 July 2024
Unprompted review
Reply from Starzino
Dear Cliff Lusk,
Thank you for your fantastic review! We're thrilled to hear that you're enjoying the diverse selection of slots we offer. We believe that variety is key to a great gaming experience, so it's wonderful to know that you’re finding it so enjoyable.
A big shoutout to Laura for her excellent support! We're glad she was able to help you with the technical issue you encountered. Our team is always here to ensure that your experience is smooth and trouble-free.
We truly appreciate your recommendation and are delighted to have you as part of our community.
Thanks again for your kind words!
Best regards,
Starzino Casino Team
Smooth and fast verification process…
Smooth and fast verification process here. Alex from support was patient and helpful with my account setup. Definitely my go to casino now!
21 July 2024
Unprompted review
Reply from Starzino
Dear Sharda,
Thank you for sharing your experience with us! We’re thrilled to hear that you found our verification process smooth and fast, and that Alex from our support team made a positive impact on your account setup.
It’s wonderful to know that our team’s patience and assistance contributed to a seamless experience for you. Your satisfaction is our priority, and we’re delighted to be your go-to casino.
If you have any more questions or need further support, feel free to reach out. We’re here to help and ensure that your gaming experience remains top-notch.
Thanks again for your feedback and for choosing Starzino Casino!
Best regards,
Starzino Casino Team
Fast withdrawals and a great variety of…
Fast withdrawals and a great variety of games! The VIP manager, John, ensured I had a seamless experience with exclusive bonuses. 5*
2 September 2024
Unprompted review
Reply from Starzino
Dear Clemencia,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had a fantastic experience with us.
It’s great to know that you’ve enjoyed our fast withdrawal process and the wide variety of games we offer. We strive to provide a top-notch gaming environment, and your feedback reassures us that we’re on the right track.
We’re also thrilled to hear that John, our VIP manager, played a key role in ensuring you had a seamless experience. His commitment to delivering exceptional service and exclusive bonuses is something we truly value, and it’s rewarding to see his efforts acknowledged.
Your 4-star rating is incredibly appreciated, and it motivates us to continue offering the best possible service and experience for all our players. Should you have any more feedback or if there’s anything we can assist you with, please don’t hesitate to get in touch.
Thank you once again for your kind words and support. We look forward to continuing to provide you with excellent service and unforgettable gaming experiences!
Best regards,
Starzino Casino Team
Insane amount of problems after winning big
The only positive thing I can say about this casino for now is that their website is well-designed. Unfortunately, beyond that, my experience has been riddled with serious issues.
The problems started with my very first withdrawal. After winning big without using any bonus, I requested a withdrawal of €5,000 via bank transfer. Two days later, it was still marked as 'pending,' so I reached out to my VIP manager, who informed me that my account was undergoing additional security checks. It took a full six days before my funds were finally processed and sent.
When I made my second withdrawal request of €5,000, it was pending for two days, but then my account was suddenly blocked. I was told to contact support for further details. Upon reaching out to my VIP manager again, I was informed that my account was now under investigation for fraud.Whilst having an account balance of €86,000 and a pending withdrawal of €5,000 at that time. To make matters worse, I was told the investigation could take up to a week, with no further information available. I have not been told what I am accused of.
This entire situation has been incredibly stressful, as I have no access to my account and no clear timeline for resolution. I'm ready to proceed with legal action, as I’ve documented everything, including screenshots of my account and conversations with live support that would prove my innocence in case they try to pin something on me.
This review is subject to change in case things are resolved. However, the whole experience of having my account blocked will impact the review heavily.
5 September 2024
Unprompted review
Reply from Starzino
Dear Isac,
Thank you for sharing your detailed feedback with us. We deeply regret the issues you've encountered and understand how frustrating this situation must be for you.
Please know that additional security checks and measures are sometimes necessary when processing large withdrawals. These steps are in place to ensure the safety and integrity of transactions and to protect all our players. While these checks can occasionally cause delays, they are intended to maintain a secure environment for everyone.
Regarding the recent issues with your account being blocked and the ongoing investigation, we apologize for the inconvenience and stress this has caused. To proceed with resolving this matter, we kindly ask you to contact us directly via email with your account details. This will allow us to review your case thoroughly and provide you with the necessary updates.
We are committed to addressing your concerns promptly and transparently. Your patience is greatly appreciated as we work to resolve these issues. Please rest assured that we are doing everything we can to ensure a fair and timely resolution.
Thank you again for your feedback, and we look forward to resolving this situation for you.
Best regards,
Starzino Casino Team
good servies really kind and really…
good servies really kind and really good at helping !!
4 September 2024
Unprompted review
Reply from Starzino
Dear Niels Oosterhof,
We’re thrilled to receive your wonderful feedback!
It’s fantastic to hear that you found our service to be kind and helpful. Our team is dedicated to providing the best support possible, and your positive remarks truly brighten our day.
Your satisfaction is our top priority, and we’re here to assist you with anything you need.
Thank you once again for your kind words, and we look forward to continuing to offer you exceptional service!
Best regards,
Starzino Casino Team
Reply from Starzino
Dear Blanche Tuijn,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that you consider us the best casino and that Kristina has played such a positive role in your experience.
It’s incredibly rewarding for us to know that our efforts to provide excellent service are being recognized. Kristina and the rest of our team are dedicated to ensuring that every player has a memorable and enjoyable time, and your kind words will surely motivate them even more.
Once again, thank you for your lovely review, and we hope to continue exceeding your expectations!
Best regards,
Starzino Casino Team
Kristina helped me well with the live…
Kristina helped me well with the live customer support. Also payouts are quicker then i thought. All with all. Good casino
28 August 2024
Unprompted review
Reply from Starzino
Dear davey,
Thank you so much for taking the time to share your experience with Starzino Casino!
We’re delighted to hear that Kristina was able to assist you effectively through our live customer support. It’s always our goal to provide top-notch service, and we’re thrilled that her help made a positive impact on your experience.
It’s also fantastic to know that our payout process was quicker than you anticipated. We strive to make every aspect of your gaming experience as smooth and efficient as possible, so it’s rewarding to hear that we hit the mark with you.
Your feedback is invaluable to us and reinforces our commitment to providing great service.
Thanks again for your kind words and for choosing us as your casino of choice. We look forward to seeing you again soon!
Best regards,
Starzino Casino Team
Do not gamble here
Do not gamble here. You will only lose, they will not pay. If you want your account closed, they will give you a VIP manager who will NOT respond to your requests. Please, do not gamble here.
23 August 2024
Unprompted review
Reply from Starzino
Dear Jan Jonson,
Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that you’re feeling this way about your experience with us.
To address your issue effectively and resolve any outstanding matters, we need specific details related to your account. Without this information, it’s challenging for us to investigate and provide a resolution.
Please reach out to us directly at our email with your account details and any relevant information. This will help us understand the situation better and take the necessary steps to address your concerns.
We’re committed to ensuring that every player’s experience is positive and will work diligently to resolve this matter as quickly as possible.
Thank you for your cooperation and understanding.
Best regards,
Starzino Casino Team
Everything start from deposit
Everything start from deposit , i didint want free spins and bonus because of all wagering things. Then i get points from their shop and i bought 2 free spins. I got one and other one it is not worked. I got 1.8 euro from free spins. I start normal slots playing when my money almost finish i got big win and covered my balance. I check my bonus profile for other bought bonus i saw bonus wagering stuff. I just wanna cancel it because when i gonna withdraw my money i dont want to be busy with stuff. When i cancel the bonus all money is gone. They count all money from my balance from bonus. They are scammer i can share screenshot whatever , dont play on this scam site.
The answer after 10 hours: Since you activated the bonus, the money you earned from other games is included in the bonus, and since you canceled the bonus, your money is also canceled. We cannot refund you. If I didn't beg live support 3 times at different times, they wouldn't even give me this answer. Do not enter these scam sites just to get bonuses. Instead of providing you with entertainment, they are trying to defraud you.
He also talks about the bonus conditions as if he were right, but in his "bonus policy" section, instead of mentioning that the money earned will be added to the bonus money, it mentions that the progress will be lost. It is not stated that the money will remain as a bonus. It is not shown how much money will be given up when canceling. The site is not about how to have fun, it is about how to rip you off. Don't waste your money on such places.
23 August 2024
Unprompted review
Reply from Starzino
Dear Orhun Yıldız,
Thank you for sharing your experience with us. We understand your frustration regarding the bonus situation, and we want to clarify how our bonus system works to help resolve any confusion.
When you opted to cancel the bonus, it also affected any funds associated with it. Since your bets were made using bonus funds, they are considered part of the bonus activity. As a result, when the bonus was canceled, the associated funds were also removed from your balance. This is a standard procedure outlined in our bonus terms and conditions.
We appreciate your understanding that this process is in place to ensure fairness and transparency. We encourage you to carefully review the bonus terms and conditions to avoid similar issues in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out to our support team.
Thank you for your patience and for giving us the opportunity to address your concerns.
Best regards,
Starzino Casino Team
Good service from kristina
Good service from kristina
Overal mice casino
16 August 2024
Unprompted review
Reply from Starzino
Dear Consumer,
Thank you for taking the time to share your feedback! We're delighted to hear that Kristina provided you with excellent service. It’s always wonderful to know that our team’s efforts are making a positive impact on your experience.
We’re also pleased that you’re enjoying our casino overall. Your satisfaction is important to us, and we’re committed to maintaining high standards across all aspects of our service.
If you have any more thoughts or need further assistance, feel free to get in touch. We’re happy to help and ensure that your gaming experience remains enjoyable.
Thank you again for your kind words!
Best regards,
Starzino Casino Team
They do pay you the winnings!!
Im not sure why there are so many negative reviews about payouts.
The website states it can take up to 2 days to be sent because its done manually and then its instant bank transfer. This is exactly how it happened for me. Waited 2 days, after 1,5 says money was sent and then I received it. Payout was for 3.8k so its not a low amount either. Amazing service fast reply from emails and instant chat service. I trust this casino.
The people that dont receive theyre withdrawals probably accepted bonusses without checking policys. If you dont accept a bonus you have nothing to worry about.
15 August 2024
Unprompted review
Reply from Starzino
Dear Lucas Kubatz,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that your payout was processed smoothly and in line with our stated procedures.
It's fantastic to know that the process met your expectations and that you received your funds promptly. We strive to maintain transparency about our payout times, and your feedback reassures us that our manual processing and instant bank transfer systems are working as intended.
We also appreciate your observations regarding bonuses and their impact on withdrawals. We aim to make our terms and conditions as clear as possible, and we're glad you found the process straightforward.
Your trust and satisfaction are incredibly important to us.
Thank you once again for your kind words and for being a valued player!
Best regards,
Starzino Casino Team
I'm starting to doubt that it's fake
I'm starting to doubt that it's fake, when depositing there's no problem, they take the money, but there's a problem with withdrawing money, and it's a big one, I still can't withdraw the amount of 450 euros first they tell me that a deposit had to go through them, a deposit that was deposited and played without a problem, then they tell me other things, it's fake
12 August 2024
Unprompted review
Reply from Starzino
Dear Пенка Николова,
Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you’re experiencing with your withdrawal. We understand how frustrating this situation can be and want to resolve it as swiftly as possible.
To assist you better, we’ll need to review the details of your account. Please email us with your account information and any relevant details regarding the transaction in question. This will help us investigate the issue thoroughly and provide you with a prompt resolution.
We appreciate your patience and look forward to resolving this matter for you. Your satisfaction is important to us!
Best regards,
Starzino Casino Team
The baddest casino i have ever seen…
The baddest casino i have ever seen with the communication. I am a very loyal player and put in just 20 days 3000 euro into my account. I am a vip player and level 13 so they don't care about anything. I have won 5000 euros and wanted to cash it out. I found out my grandpa has cancer so i was so happy that i won this money so that i could help him out with his chemos and they did know that because i told them. A few days later they sent me an email with that ive logged in with my partners phone because my phone died and wanted to play with his phone because we share everything and we also live together. When they told me that its not permissible, i did not do it again. I didnt know of this rule and have read the guidelines and cant find it anywhere. I have told them that im sorry and that i didnt know and i really wanted to play more on this casino because i liked it but this is so disappointing. But its their lose because if they didnt blok my account they would still get money from me because i play a lot. They just blocked my account because they are telling me this is fraud. I am telling you when i say that this account will look into every small thing so they can block your account and dont have to give you your money. I wouldnt even be this mad but i am so mad because i promised my grandpa that i will help him out and this casino gives me nothing. I havent even received an email that my account has been blocked, they just blocked me. And i am a loyal player so they really don't care about the communication and about their clients!!!!!! Don't play with this casino because you will never get your money if you win just a little bit of money. Don't be stupid like me and play here. I am so devastated because of this problem with my grandpa and no communication!!!! Starzino be better please! 1 star because i did get nothing here and only lost a lot of money. Starzino get your communication better.
I will change my review if you give me my money and i will let everyone know here if i did get it, so you know if you should play here or not.
3 August 2024
Unprompted review
Reply from Starzino
Dear Consumer,
Thank you for your feedback!
We are truly sorry to hear about the situation you're facing and the frustration it has caused you. We understand the importance of the circumstances and we deeply empathize with your situation.
Regarding the issue with logging in from a different device, we do have specific policies in place to ensure account security, including restrictions on using the same IP address for multiple accounts. This information is detailed in our terms and conditions. However, without further details about your account, it's challenging for us to investigate this matter thoroughly.
So that we can investigate your specific case in more detail, we recommend that you contact our support team via chat or email. Also, if you are assigned a VIP manager, contacting them directly can speed up the process of verifying the details of your situation.
Thank you again for taking the time to share your experience with our platform.
Best regards,
Starzino Casino Team
NEVER PLAY AT THIS CASINO!
NEVER PLAY AT THIS CASINO!
3 times it paid out money. One time 2k one time 2.5k en one time 1,6k inside 3 days. Then i won with a lucky hit on crazy time 12k. I tried to cash it out and it took more than 8 days before i even get a reply. At the end i didnt get the money because after 12 days waitinf i started to play again. They will do everything to keep your money on the site. Wait 2 weeks for withrawal? Dont even take the risk believe me. I got screenshots and videos of all the conversations and i will upload it on my youtube channel. What a scam casino. This a partner of lala.bet
Every euro u put in this site its lost.
2 August 2024
Unprompted review
Reply from Starzino
Dear idii mett,
Thank you for sharing your feedback with us. We understand how important timely withdrawals are and sincerely regret the inconvenience you've experienced.
Please note that the processing time for withdrawals can vary depending on the chosen payment method, which unfortunately is beyond our control. Additionally, the processing times can be influenced by the live queue system used by our relevant departments.
We assure you that we never intentionally delay withdrawals. If you encounter any issues or delays in the future, please don’t hesitate to contact our support team via email or live chat.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Starzino Casino Team
Reply from Starzino
Dear Thorsten Wijnands,
Thank you so much for taking the time to share your thoughts with us!
We're delighted to hear that you find our casino to be good and that you’ve enjoyed our services. Your kind words truly mean a lot to us.
At our casino, we strive to deliver top-notch experiences and exceptional service, so it’s incredibly rewarding to know that we’re meeting your expectations. We believe that every player deserves the best, and your positive feedback reassures us that we’re on the right track.
Thank you once again for your support and encouragement. We look forward to welcoming you back soon!
Best regards,
Starzino Casino Team
Goood website
1 August 2024
Unprompted review
Reply from Starzino
Dear Jonasz Potempa,
Thanks for taking a moment to share your thoughts! We’re thrilled to hear that you’re enjoying our platform.
Your positive feedback is incredibly encouraging, and we’re delighted that our site has met your expectations. If there’s anything specific you’d like to see or if you have any suggestions for us, we’d love to hear from you.
We are always here to provide you with the best experience, so don't hesitate to contact our support team if you need anything.
Thanks again for your kind words!
Best regards,
Starzino Casino Team
THIS IS NOT NORMAL!!!!I WITHDRAW 50 AND…
THIS IS NOT NORMAL!!!!Ii. I make a withraw from 50euro.they onley pay me 30 and charge 20 euro fee!!!
20euro fee on a withdraw from 50.thats not normal
31 July 2024
Unprompted review
Reply from Starzino
Dear Paul Van der sanden,
Thank you for sharing your feedback with us. We understand that unexpected fees can be frustrating, and we appreciate you bringing this to our attention.
Our aim is to be transparent about all fees, which are detailed in our terms and conditions on the website. These terms are designed to provide clarity regarding any additional costs associated with different payment methods and countries.
We regret that this situation has caused inconvenience for you. If you have any questions about the fees or if there’s anything specific you’d like us to review, please don’t hesitate to reach out to our support team.
Thank you for your understanding, and we hope to continue providing you with a positive experience.
Best regards,
Starzino Casino Team
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