So far so good—only recommendation is a better way to schedule deliveries so it’s easier to plan around business and leisure travel. Fortunate to have no side effects. Treatment has been going... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t usually write reviews, but Willow impressed me. The telehealth visit was professional and clear, and my provider set realistic expectations. Since starting GLP-1s, I’ve had steady weight loss,... See more
Company replied
I joined Willow because I needed something different—something that wasn’t just another ‘eat less, move more’ lecture. And I’m so happy I did. The doctors truly listen and tailor the treatment to you.... See more
Company replied
If you're fed up with how you look and feel and have tried literally EVERYTHING, Willow will absolutely change your life in the way you have always hoped! It's a journey, a well invested journey. The... See more
Company replied
Company details
Written by the company
Effortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Contact info
United States
- help@startwillow.com
- startwillow.com
3.6
Average
311 reviews
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Kudos!
The most important thing for me is the honesty and the accountability of this team. It's still very early days for weight loss but I am gaining so much more than just that. I would recommend joining the Willow community to everyone!
2 February 2026
Reply from Willow
Hi Clarence, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Gaining weight on sema
I’ve been using semaglutide from start willow at increasing doses (with accompanying increasing prices) for 5 months and overall have gained 5 pounds. The doctor was very responsive but the only advice was be patient and keep ordering more. I’m not convinced I’m taking actual drug.
3 February 2026
Unprompted review
Reply from Willow
Hi Kristi, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.
Food Freedom At Last!
I've been struggling with my diet for quite some time. I didn't know how to control my appetite, and my constant cravings has definitely played a huge role in my not having the body that I want. When I signed up with Willow, everything changed. I went from feeling deprived for my cravings to knowing which snakcs are healthier and not craving anything at all! I've also been feeling more confident, thanks to the community that they have and the help of their team. Will definitely keep using Willow.
30 January 2026
Reply from Willow
Thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
The most Sensible approach to weightloss
Willow has the most sensible approach to weightloss. No gimmicks, just common sense and great receipes. Support from the doctors online are great too.
26 January 2026
Reply from Willow
Hi W. Klein, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Haapyy with Willow
The Willow team has been responsive to my questions. I also receive my medications in a timely manner and my Willow docotor has been very accomodating. When I struggled, I can always count on the team for helpful guidance.
20 January 2026
Reply from Willow
Hi Marta, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Do IT!
If you're fed up with how you look and feel and have tried literally EVERYTHING, Willow will absolutely change your life in the way you have always hoped! It's a journey, a well invested journey. The support and the guidance they provice is exceptional. The Team is great and you will never ever feel alone or a failure during the whole journey. You will not regret opting WIllow.
21 January 2026
Reply from Willow
Hi Charlotte, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
My jaw has dropped by how terrible of…
My jaw has dropped by how terrible of an experience I’ve had with Willow. I can not believe what I’m experiencing. They just stopped my medication, refunded me (never saw a charge or refund) and told me they can no longer send me medication. I have been using them for SIX months. Then they said I have no card on file. Yet they’ve been charging it and shipping a months subscription at a time. I have a screenshot of my card ON FILE. They won’t email me back or take care of the situation. So now I have to stop the medication abruptly, even though I’m on the highest dose. They were some generic emails about a bank disputes. My card has PLENTY of money on it and my bank said they’ve not disputed anything whatsoever. Something very fishy is going on here!!
I have given them a credit card with 100k limit on it. There is no reason for them to cancel my prescription that is due.
Just wow!
21 January 2026
Unprompted review
Reply from Willow
Hi Danielle, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.
NO NONSENSE
If you want to be serious about making changes for your future health with someone who'se supportive and realistic, Willow is a place to consider. Their doctors are no nonsense and knowledgeaable. You can be sure to be supported every step of the way.
21 January 2026
Reply from Willow
Hi Daniela, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Once I started the medication
Once I started the medication, my cravings dropped fast, especially late-night snacking, which was my downfall. If you’re a busy person trying to get things under control, Willow makes it doable.
1 January 2026
Unprompted review
Reply from Willow
Hi Shawn, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I joined Willow after feeling stuck for…
I joined Willow after feeling stuck for years, and it’s been a breath of fresh air. The whole process was simple, and my provider made me feel understood from the start. They didn’t rush me or make me feel judged — just offered clear guidance that actually fit my life.
13 January 2026
Unprompted review
Reply from Willow
Hi Lena, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I don’t usually write reviews
I don’t usually write reviews, but Willow impressed me. The telehealth visit was professional and clear, and my provider set realistic expectations. Since starting GLP-1s, I’ve had steady weight loss, less snacking, and quick shipping/support. Seven weeks in, I’m down 12 pounds and feel more in control.
8 January 2026
Unprompted review
Reply from Willow
Hi David, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Wonderful customer service
The customer service is always wonderful. The replies are always quick and questions are solved immediately.
11 January 2026
Unprompted review
Reply from Willow
Hi Unity, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
The customer service provided by…Mallory
The customer service provided by Mallory has been fantastic! I had some shipping issues with Fed Ex and they have made it right even though it was a Fed Ex issue, not Willow. And the communication all along has been great! Happy customer here!
8 January 2026
Unprompted review
Reply from Willow
Hi Michelle, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Literally lost no weight even with my…
Literally lost no weight even with my diet change and exercising. Then their communication sucks everything is through text can’t speak to a real human. Definitely a scam and waste of my money.
5 November 2025
Unprompted review
Reply from Willow
Hi Tracy, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.
Their customer service is truly the…
Their customer service is truly the best. Thank you.
28 December 2025
Unprompted review
Reply from Willow
Hi Tiffany, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Great customer service
Mallory was wonderful in helping with a shipment issue. She was proactive and also extremely thorough in her follow-up.
26 December 2025
Unprompted review
Reply from Willow
Hi Danielle, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
I was not informed by their team that…
I was not informed by their team that the medication concentration had changed. As a result, I injected more than twice the recommended dose and became very ill, ultimately fainting. This led to significant medical bills and a canceled prepaid vacation. For this reason, I would not use this service again or recommend it to others. Medications like this can make you extremely sick when they are not managed by a physician you see in person. There is a reason the FDA does not recommend compounded medications obtained through telehealth clinics.
13 December 2025
Unprompted review
Reply from Willow
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.
Great customer service and excellent…
Great customer service and excellent communication. Quick to respond and resolve any concerns/questions. I had to delay my shipment due to travels and they quickly resolved so I would not miss a delivery. thank you to the Willow team.
11 December 2025
Unprompted review
Reply from Willow
Thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Very happy with Willow!
I’ve had such a great experience from start to finish. The customer service is outstanding (thanks Mallory) and every question I had for the doctor or the team was answered quickly and with real care. Thanks to their support, I’ve reached my goal and finally lost the weight I couldn’t lose on my own. I highly recommend them to anyone on a similar journey!
5 December 2025
Unprompted review
Reply from Willow
Hi Romy, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Just started
Just started, but I know from previous glp1 compared to whatever I’m putting in my body that this isn’t close to comparable. How can I cancel?
30 November 2025
Unprompted review
Reply from Willow
Hi Lindsey, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at help@startwillow.com. We appreciate your cooperation and look forward to resolving this for you.
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