Item required was available and sold at a fair price in comparison with corporate services. All was packed and posted within hours of the order being made - complete with courier and tracking. (Often... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In recent weeks I have twice ordered Denby mugs from Staines and Bright. On both occasions my order has been competitively priced, well packaged and quickly dispatched. Very happy with my purchase, I... See more
Company replied
I wanted an organiser for my screws etc and the one I found at Stains & Brights was perfect for the job (and cheaper than the B&M equivalent!). The item was well packaged and came exactly as promised.... See more
Company replied
I will be looking into what this company offer very soon. I only had a small order but was so impressed . The whole experience was so professional. I was kept informed and updated. I thought, if they... See more
Company replied
Company details
Written by the company
A family run business for over 60 years. Hardware - gifts - petfood - garden tools - hand tools - small electrical appliances - cards - key cutting
Contact info
81 Church Rd, CO5 0HB, Colchester, United Kingdom
- 01621 815450
- sales@stainesandbrights.co.uk
- stainesandbrights.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service
Item required was available and sold at a fair price in comparison with corporate services. All was packed and posted within hours of the order being made - complete with courier and tracking. (Often now the use of cheaper delivery service of no tracking leaves one wondering where orders are, if at all in the system - so requiring a review search to see if the company selling is bona fide, which sometimes they are not as in scam false websites - this is bona fide and excellent). DOI: none COI: none
19 September 2026
Unprompted review
Everything was excellent no problems at…
Everything was excellent no problems at all Thankyou.
1 September 2026
Lovely
Lovely. Able to wash them and have no marks left in it as you have with the Silicone ones.
1 September 2026
Very prompt and efficient service.
19 August 2026
Excellent Customer Service from all…
Excellent Customer Service from all parties involved, im using the products, items etc in my jobs...Love them.. hope to buy some more another time... Thanks again...💯💯👍
24 August 2026
Good company,good product
Easy to order, kept updated, delivered on time, nicely packaged
18 August 2026
Reply from Staines & Brights Ltd
thanks for your review
Reply from Staines & Brights Ltd
Great review - thank you!
Excellent service
Excellent price. Great communication. Fast delivery. Very carefully and thoroughly packaged. Thrilled with my purchase
27 July 2026
Reply from Staines & Brights Ltd
Thanks Sara - great to hear you like your purchase!
Arrived promptly
Arrived promptly. Very well packaged. Nice vinegar bottle. Thankyou
😄
6 August 2026
Unprompted review
Reply from Staines & Brights Ltd
Brilliant review thanks you.
I will be looking into what this…
I will be looking into what this company offer very soon. I only had a small order but was so impressed . The whole experience was so professional. I was kept informed and updated. I thought, if they treat a very small order with the same attention as larger ones , it says a lot about the company ethics. They appear to do business as it should be done . Well done.
18 July 2026
Reply from Staines & Brights Ltd
Wow - what an amazing review. Thank you!
Reply from Staines & Brights Ltd
Thank you for your positive review
Excellent quality goods
Easy to order, value for money, quick delivery and excellent quality goods
6 July 2026
Reply from Staines & Brights Ltd
Thank you for your positive review
Happy customer…
In recent weeks I have twice ordered Denby mugs from Staines and Bright. On both occasions my order has been competitively priced, well packaged and quickly dispatched. Very happy with my purchase, I would buy from this company again.
2 July 2026
Reply from Staines & Brights Ltd
Thanks for your great review
Excellent Service
Found just what we were looking for. Ordered on Tuesday afternoon, delivered on Friday morning. Arrived in perfect condition. Can't fault the service at all.
7 July 2026
Unprompted review
Reply from Staines & Brights Ltd
Thanks for the great review.
Reply from Staines & Brights Ltd
Thanks for your positive feedback
Reply from Staines & Brights Ltd
Thanks for your positive review!
Reply from Staines & Brights Ltd
THANKS FOR YOUR POSITIVE REVEIW!
I needed a spare part for my strimmer
I needed a spare part for my strimmer. It came a few days later. It fitted perfectly thank you.
30 May 2026
Reply from Staines & Brights Ltd
GLAD TO HEAR YOUR PART WAS AS EXPECTED AND YOUR STRIMMER IS BACK UP AND RUNNING
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.