I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ss396.com
Ron, we appreciate the five stars!
I ordered the incorrect part the first…
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caught the order even before it was packaged and sent. The refund on that purchase made it back to my account in reasonable time. I then reordered the correct part # and they arrived when promised.
8 June 2026
Unprompted review
Reply from ss396.com
Hey Don, glad we got you all taken care of! Thanks for shopping with SS396!
The shipping was fast and I received my…
The shipping was fast and I received my order quicker than I expected. The shifter looks and works great. I would definitely recommend SS396 to anyone looking to order upgrades for their ride.
24 June 2026
Unprompted review
Reply from ss396.com
Hey Baxter, thank you for the feedback! We hope to see you again soon!
$$$ saving part !!
Gas cap fixed my issue, at price of gas that’s a BIG plus !!!
17 June 2026
Unprompted review
Reply from ss396.com
Mark we hear you on the gas costs, haha! Glad it worked out for you, and thanks for the five star review.
I trust your company!!
I got everything I ordered, and was happy with the product, will be ordering more parts for my chevelle!!
19 June 2026
Unprompted review
Reply from ss396.com
We are glad to hear that David! Thank you for your business as well, we appreciate it!
Part arrived and it's well made
Part arrived and it's well made. Thanks for the quick delivery.
15 June 2026
Unprompted review
Reply from ss396.com
Hi Joe, happy to hear you are happy with the part and the delivery! We hope to see you again soon at SS396!
Reply from ss396.com
Great! Glad to hear that Paul! Thank you for shopping with SS396!
Reply from ss396.com
Thanks for letting us know, and sorry that part of your order was missing. If it is not sorted out, please give us a call so we can quickly sort this out and make sure you get the rest of your items.
Parts were all nice and correct.
17 June 2026
Unprompted review
Reply from ss396.com
Hey Rodney, thanks for the feedback and for shopping with us.
Things they don't tell you
So they forget to mention everything comes from the factory. Then when they are notified by the factory that they don't have a part the SS396 site does not notify the customer. 3 weeks later I call and find out that they have to get permission from the factory to reimburse me the money spent. This whole transaction could take another 2 weeks. No. There is nothing they are willing to do to correct it. Yes they know it's a problem. Yes they know THEY got the money, but they have to wait and get authorization from the factory shipper.
17 June 2026
Unprompted review
Reply from ss396.com
Hey Paula, we apologize for the confusion. With drop shipments, things can sometimes be out of our control. It seems you were told about the back order, and I just had them check into it, it should be shipping very soon! Once again, sorry for any inconvenience this may have caused.
Reply from ss396.com
Happy to hear that Bill! Thanks for the review.
Best price and great part!
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground Up!
12 June 2026
Unprompted review
Reply from ss396.com
Great to hear Jeff! Thanks for the feedback!
connecting part was not included in…
connecting part was not included in what I ordered, box was crushed when I received it
2 June 2026
Unprompted review
Reply from ss396.com
Hey Craig, we apologize. Please contact customer support to file a claim, so we can try to get you sorted!
Reply from ss396.com
Glad you had a good experience shopping with us Isaac! We hope to see you again soon!
Great Sellers Fast Shipping AAA
12 June 2026
Unprompted review
Reply from ss396.com
Thank you John! We appreciate your business.
Excellent parts
Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.
12 June 2026
Unprompted review
Reply from ss396.com
Hi Jeff, thanks for the feedback. Shipping has been tuff lately with the rises in fuel costs, our shippers have bumped the rates. Hopefully it all comes down soon! But remember to keep an eye out for free shipping promo emails and we always have the free shipping over $299 promo on the website too!
Wrong parts for the car wrong year…
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
10 June 2026
Unprompted review
Reply from ss396.com
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly and…
Package tray was delivered quickly and was the correct part for my 1971 Nova
23 May 2026
Unprompted review
Reply from ss396.com
Glad your order went well Bob! Thanks for the review.
Shipping cost almost as much as the…
Shipping cost almost as much as the part,seems high.
1 June 2026
Unprompted review
Reply from ss396.com
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
likpoor shipping the product
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
28 May 2026
Unprompted review
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