I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Birthday gift for son
Package was received in good condition. It’s a birthday gift for our son so he won’t receive it or install in until the end of this month. Looks like it will be a nice addition on his chevelle once he installs it.
5 February 2026
Unprompted review
Reply from ss396.com
Thanks for the review Debbie, I hope he enjoys the gift!
Quality Inspection Missed
One of the items I ordered (CV07-G02) was missing hardware (qty.6 #8-32 small pattern nuts to secure the molding.
2 February 2026
Unprompted review
Reply from ss396.com
Javier, sorry to hear that! Please give tech support a ring and they can help you out!
Reply from ss396.com
Thank you for the review!
Quick delivery
I was informed when the product was back in stock and after ordering it was delivered quickly
20 January 2026
Unprompted review
Reply from ss396.com
Thank you Bobby!
Reply from ss396.com
Thank you for the review Heather!
Ground Up Part #: IT-69 AC vent
This review it’s not about the experience it’s about an expensive product Ground Up Part #: IT-69, I received this part along with a Dash Assembly, from the looks the part looks great but here is the issue, no fasteners or any other “attachments” as specified in the description at the SS396 site, second issue this part is a two vent system, the right side moves freely the left side does not move freely at all it was very poorly assembled, for been made in the USA at $139 retail it’s very disappointing if it was not for the fact that I need to get this car done I would have it returned, it sucks that I pay extra for expedited delivery, quality assembly definitely needs major improvements
27 January 2026
Unprompted review
Reply from ss396.com
Hi, if you ever need further assistance after a purchase, please feel free to call tech support.
Quick shipment of part.
29 January 2026
Unprompted review
Reply from ss396.com
Thank you for the review.
I do like the service.
I do like the service. I received my item but unfortunately it did not work after installation and notifying tech support. With tech support troubleshooting assistance and troubleshooting techniques applied, the pump still did not work. In process of requesting a replacement.
28 January 2026
Unprompted review
Reply from ss396.com
Thank you for the review Daniel, if you have any further questions please contact tech support!
Reply from ss396.com
Thanks for the review!
Reply from ss396.com
Thank you for the review Michael!
Best Company for Resto Parts
Everything was shipped and received quickly and just what I was needing for my 69 Chevelle build.
Thank you
15 January 2026
Unprompted review
Reply from ss396.com
Thank you for the great review, Greg! We're glad everything arrived quickly and was just what you needed for your ’69 Chevelle build. We appreciate your support!
Reply from ss396.com
Thanks for the review, Ken! Glad to hear you were happy with the quality, pricing, and quick delivery. We appreciate your support!
So far everything has been great
So far everything has been great. Have gotten a few orders so far and hope to get more in the future.
21 January 2026
Unprompted review
Reply from ss396.com
Thanks for the great review, Jonathan! We’re glad everything has gone smoothly so far and appreciate your continued support.
Use the product before on other builds…
Use the product before on other builds great quality very happy
9 January 2026
Unprompted review
Reply from ss396.com
Thank you for the review, Ken! We’re glad to hear you’ve used it on other builds and have been happy with the quality.
You have parts for my car that I can’t…
You have parts for my car that I can’t get in California. But I appreciate the price that I got from you because they’re hard to get down here thank you!
20 January 2026
Unprompted review
Reply from ss396.com
Thank you for the great review! We’re glad we could help you get the parts you needed at a fair price. We appreciate your support!
Great Service
Decent shipping time great customer support team they helped me get the right part.
8 January 2026
Unprompted review
Reply from ss396.com
Thank you for the great review! Glad our team was able to help you get the right part, and we appreciate your support.
Lack of effort?
This is the message I sent . (I ordered JDX-69KV4 ($243), but wanted to order JDX-69KV8 ($261). I need the inner window felts offered by the second product. Can I just pay the difference and get the interior window felts for a 1969 chevelle?)
Customer service responded that "this is not an option. They are sold as a set". I doubt that this is the case. I am betting that an additional order for the two felts that are available in JDX-69KV8 could have been arranged, but the person did not how to make that happen. Resulted in outrageous shipping return cost just to get $20 worth of parts. I understand that I made the mistake, but believe that with a little effort on your end the parts could have been purchased separately.
24 November 2025
Unprompted review
Reply from ss396.com
Thank you for the feedback, Steve. You are correct that this started with an ordering mistake, and we understand why the outcome was frustrating.
In this case, we do not sell the inner window felts separately, so the only option would have been to return the incorrect kit component (CH182A) and reorder the correct kit component (CH195A). That said, we agree the return shipping cost for such a small difference is frustrating. As a gesture of goodwill, we’d be happy to review the return and reimburse the shipping cost you paid out of pocket. Please contact our support team and reference orders SO056190 / SO057034 so we can take care of it.
Never received the book
20 January 2026
Unprompted review
Reply from ss396.com
Thank you for the feedback, Tyler. If you’re referring to our free parts catalog, please note these are shipped weekly via USPS bulk mail and typically take 4–7 weeks for delivery. If you need one sooner, please contact our support team and we can review faster delivery options.
Reply from ss396.com
Thank you for the review, Kelly! Glad your order arrived on time and in perfect condition.
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