SportFits Reviews 

Placed an order (order number SF1379297) 10 days ago which was supposed to be delivered in 3-5 days. Yet, the shipping label was created with DHL but the parcel has apparently not even been handed to DHL. I haven’t received any further update regarding my order. Called them but is only in German. Sent them a email but haven’t got a reply yet.

Update (17 Mar 2026): I appreciate your reply, and I thank you for updating me with many information that are completely news to me. I too did sent DHL a email on 9 Mar 2026 for enquiries, but I was told the next day that they had not received the parcel from your company. I immediately passed on DHL’s reply to your colleague to whom I had managed to reach by email. I wasn’t informed about the parcel being damaged - not by DHL and not by your colleague (whom I could reach via email). I must say that if it was the case, it would beg the question as to why I wasn’t informed in the first place because if DHL refused to accept the parcel because it’s damaged, the parcel must have been returned to your company’s warehouse, and your company must have been notified. I do very much appreciate your gesture of offering me a goodwill as compensation (although I haven’t yet been notified by email about it and this too is completely news to me), but what I’d truly appreciate is a full refund because as of today (18 days since I placed my order and 11 days since I notified your colleague about the problem with my order), I still have not been refunded or notified about the refund even though I’ve already requested for it. Since 7 Mar 2026, I’ve sent a number of emails to your colleague, but every time I was only told to be patient as investigation was being conducted. I only learned about what had happened to my order here from your reply on Trustpilot today, and I still haven’t been refunded or notified anything about my refund, which I had requested. Is this reasonable or professional in your opinion? I want to be fair and keep everything factual. So, I’ll keep this message updated when I eventually get refunded from your company. I look forward to receiving an update about my refund. Kind regards.

Update (19 Mar 2026): Please be informed that I have still not yet received a full refund from your company although I sent yet another email two days ago to urge for my full refund. Having consulted my banker and lawyer, I was advised to send your company a Final Notice by email before I proceed with my bank and initiate a Visa Chargeback for “Merchandise Not Received” and provide our correspondence as evidence of your refusal to refund a non-delivered order. I sent the email today already. In addition, I was advised to file a complaint to the European Consumer Centre (ECC), the German Consumer Organisation (Verbraucherzentrale) and the Center for Protection against Unfair Competition (Wettbewerbszentrale) about this incident for potential malpractice and fraud. I’ll do that after I initiate a Visa Charge back. I’ve been patient and reasonable the entire time. Under EU Consumer Law (EU Directive 2011/83/EU), your company is responsible for the goods until they reach me. Since your company’s contracted carrier DHL never took possession and your company’s admission on TrustPilot that the parcel was damaged before being handed over to DHL, this is a fulfilment failure on your part, and I am not legally required to wait for your internal investigation with DHL or your warehouse. At this point, I see absolutely no reason at all that your company is still upholding my refund and continuing to stall my request by telling me to simply be patient as investigation is ongoing.

Update (24 Mar 2026): After sending them several emails over the week, I finally received a response on 20 Mar 2026. I was told that “my refund had already been approved, but the refund was currently with their accounting department and must be processed manually.” Today, it’s 24 Mar 2026, and yet I still haven’t received any refund from them. I filed a complaint to TrustShop.com about this incident yesterday.

Update (31 Mar 2026): Stil no refund has been made as of today. TrustedShops investigation initiated. Complaint filed to European Consumer Centre France. Criminal complaint filed to Police in Passau for suspicion of commercial fraud (§ 263 German Criminal Code).

Update (16 Apr 2026): Finally received my full refund on 2nd April 2026 after engaging with European Consumer Centre France (complaint reference no. ECCFR-134619), TrustShops (complaint reference no. TS2C-1982704482) and Police in Passau (Police case no. BY2211-506932-26/7). I kept them updated accordingly and I requested all of them to continue to investigate into the company’s business practices.

Good price,
very fast delivery

Best service ever on winter sports purchase.
Perfect shipping, very good customer service and first of all best price of the net!
Very good guys

Perfect, well-maintained, and fast delivery.
Also very competitively priced compared to other websites.
Highly recommended.

Ordered a ski jacket from SportFits based on their clearly stated delivery time of 3 business days to Ireland. The order was dispatched on 22 January and delivered on 30 January — more than double the advertised timeframe.

The jacket was needed for a ski trip and arrived too late to be used. I had to buy an alternative at the resort.

When I requested that the €14.95 return fee be waived due to the missed delivery timeframe, this was refused. The company treated it as a standard change-of-mind return despite the delay and repeatedly referred to internal policies rather than addressing the actual issue.

The responses were impersonal and entirely policy-driven, with no willingness to take responsibility for the missed delivery timeline displayed on their own website.

Very disappointing experience. I would not rely on the stated delivery times if ordering for a specific date.

& I still haven’t received my refund!!!!!!!

Update 27.02.26

SportFits has now stated below that a delivery timeframe of 4–6 working days was shown at checkout. However, the shipping page on their website clearly stated “Ireland – 3 business days” at the time of ordering. This inconsistency between what is advertised and what is allegedly shown at checkout is exactly what caused this issue.

Rather than acknowledging the confusion created by their own messaging, the response has remained strictly policy-driven from the beginning. A simple goodwill solution would have prevented weeks of unnecessary correspondence, escalation and a PayPal dispute over a modest return fee.

Instead, the situation was prolonged and handled in a rigid, procedural manner with no meaningful attempt at resolution.

Customers ordering for time-sensitive trips should be extremely cautious when relying on the delivery timelines presented on the website.

It is easy to use SportFits website and easy to order. Also assistance works very good.

Order number: SF1336413
Good overall experience. Fast delivery (7€) and the product was exactly as described. However, the return cost (15€) was more than double the original shipping cost, which I find quite high. Apart from that, everything was handled professionally.

Initially, I gave 4 stars because of the high return fees, but I’m updating this to 5 stars. I forgot to mention that I had removed the attached product tag, and customer service kindly confirmed it was not an issue. That level of understanding truly deserves full appreciation. I really don’t like giving negative feedback (even 4 stars 😁), so 5 stars it is, with pleasure.

Order SF1335598 delivered fast and complete. Price was also sharpest I could find

The delivery process is actually very bad, it doesn't follow what is written at all - it says that delivery in Europe takes 4-6 days, but we don't receive the parcel for more than 11 days. And they don't provide any explanation, they only write a formal letter saying they will contact you.
We haven't received the purchased item for a month, and the seller, unfortunately, is not helping to solve the problem. They are in no hurry to refund the money. A very difficult experience: no money, no item, and lots of emotions..
But thanks to the company for the comment here, I finally found out that something is being done : )

Great selection of products. Found great gifts for my bellowed and bought extra pair for my self. Fast delivery.
Sportfits Order No SF1242011.
I will order again.

I was sceptical at first because I never heard of this shop. I got it recommended from a certain well known chat. Received the order in Prague, CZ in less than a week with everything in tact and as described. Can’t wish for anything more.

Fantastic store offering a nice selection, plus fast and reliable shipping!
SF1305956

Easy to surf on the Website, to find what we're looking for within a huge catalogue.
I enjoyed the experience!

Very good product and fast delivery thank you.
Order SF1325766

product was 100% perfect

Thanks, delivery was very fast. I am satisfied.

Perfect
Good service

Extremely poor customer service and lack of transparency.

I experienced a 19-day delay on a standard order with no proactive communication and incomplete information when I explicitly asked which items were delayed and whether partial cancellation was possible.

Responses were slow and dismissive, and my request for reasonable compensation for the inconvenience was outright refused.

Delays were repeatedly blamed on logistics and holidays rather than acknowledging the service failure.
If you value clear communication, accountability, and responsive support, I would strongly reconsider ordering here.