SportFits Reviews 

4,934
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

top service. I ordered from France and was a little bit worried about not receiving the order on time for vacation. order was processed very swiftly and received on the next days. prices are great... See more

Rated 5 out of 5 stars

Great shopping experience with SportFits. I really appreciate that they ship across all of Europe and the return process is straightforward and fair. The fact that they compensate return postage with... See more

Rated 5 out of 5 stars

I contacted customer services regarding my order SF1515175. They always replied promptly, giving clear and relevant answers. What’s more, it’s a user-friendly shop for online shopping. I’d recommend i... See more

Rated 5 out of 5 stars

Clear website, fast delivery, and I'm very happy with the water filter! We're taking it with us on vacation so we can drink chlorinated tap water. It saves us from carrying lots of bottled water while... See more

Company details

  1. Sportswear Store
  2. Outdoor Clothing and Equipment Shop
  3. Outdoor Sports Store

Written by the company

Der Shop für Outdoor-Fans, Radfahrer, Skifahrer und Fitness Sportler. Bei SportFits findest Du die schönsten Sport[Out]Fits für die Freizeit oder Deinen Lieblingssport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,934)

1,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered an item at 2 a.m

I ordered an item at 2 a.m. The website indicated delivery would take 6 days. But just two minutes after paying, I received a message from Sportfits stating they were out of stock and were just ordering it from their warehouse. This meant delivery would take at least 17 days. This message was sent at night, meaning Sportfits knew in advance they were out of stock and were planning to deceive the buyer by promising fast delivery. This looks like fraud. And now I don't know how I can get my money back..

3 April 2026
Unprompted review
SportFits logo

Reply from SportFits

Hello Juri,

thank you for your feedback.

We are sorry that your order experience was disappointing. According to our records, the delivery time shown for the item at the time of purchase was 9–11 business days. The follow-up email sent shortly after your order did not announce a delay, but referred again to this delivery time. We understand that this communication still caused frustration.

At your request, your order was cancelled on 07 April 2026, was never shipped, and a cancellation confirmation was sent to your registered email address. The refund to your credit/debit card was processed on 13 April 2026.

If you still have any questions regarding the cancellation or refund, please contact us directly and we will be happy to assist you.

Our mailadress: info@sportfits.de
Telephone: +49851 2042410

With kind regards,
Your SportFits team

Rated 5 out of 5 stars

SF1405343

SF1405343:
Wonderful experience with fast delivery. It arrived in Italy after just 3 days. I'll be ordering again in the future.

24 March 2026
Unprompted review
Rated 2 out of 5 stars

Item received damaged

I'm satisfied with the speed of delivery and the prices, but the garment (a Napapijri jacket) arrived damaged, Damage that appears to be from the factory !
Returns were impossible and refused because the item was damaged. Customer service simply offered me the option of : contact and using the manufacturer's warranty or a €20 voucher… So, they're selling defective products but not taking responsibility !

24 March 2026
Unprompted review
SportFits logo

Reply from SportFits

Thank you for your feedback. We are sorry that you received a damaged jacket and that this case caused frustration.

In your case, an incorrect email was initially sent in error. This was corrected shortly afterwards, and a free return label was provided so that the item could be returned to us free of charge for refund processing. According to the current status, however, the item has not yet been returned to us.

We understand why this was disappointing and confusing, and we regret the incorrect initial communication. If you would still like to resolve the matter, please contact us directly and we will of course review it again.

Best regards,
Your SportFits team

Rated 5 out of 5 stars

Fantastic service all round

Fantastic service all round. Easy to use the site and navigate around it. It was shipped in a very timely manner and arrived in good time. SportsFits is an excellent site that I have now used twice but will use a lot more in the future.
My order number is: SF1395132

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Do not buy from here. I waited weeks for my Fjällräven items, only to receive a random email stating they had received my 'return request'—which I never even made! In the meantime, the items went out of stock, so I missed out completely. Save yourself the frustration and shop elsewhere.

See the response below! They did not even offer to resend it. Return money is not the solution. It is convenient for the company. Not for the customer. That is why you got the one star. You where not offering a solution.

18 March 2026
Unprompted review
SportFits logo

Reply from SportFits

Thank you for your feedback. We are very sorry for the frustration this caused.

In this case, the email about a “return request” was not triggered by a return initiated by you. The parcel was returned to us and, when it was processed by our returns team, an automatic return confirmation email was sent. We understand how confusing and disappointing this must have been, especially as you had not received the goods.

Your order has since been fully refunded. We sincerely regret that this process caused inconvenience and that your shopping experience with us did not go as expected.

Kind regards
Your SportFits Team

Rated 1 out of 5 stars

Extremely disappointing experience with SportFits.eu

Extremely disappointing experience with SportFits.eu.

I placed an order for La Sportiva products, and after a long delay and multiple postponed delivery dates, I still haven’t received anything. What makes the situation even worse is the complete lack of accountability. Instead of taking responsibility, SportFits keeps blaming the manufacturer (La Sportiva) for their failure to fulfill the order.
This kind of behavior is unacceptable. Customers are left waiting indefinitely, with no clear information, no solution, and no proper communication. Passing the blame onto the brand you sell only damages trust further and raises serious concerns about how this company operates.
I would strongly advise others to think twice before ordering from SportFits.eu. Based on my experience, the service is unreliable, unprofessional, and frustrating.

13 March 2026
Unprompted review
SportFits logo

Reply from SportFits

Thank you for your feedback. We are very sorry that your experience with your order did not meet your expectations.

We understand how frustrating a long delay can be. In this case, your order could not be dispatched within the expected timeframe. After your inquiry, we informed you about the current status of the order. As the item was still not available in time, the order was cancelled at your request. The refund has already been initiated and will be processed shortly.

We regret that this situation caused disappointment and frustration, and we take your feedback seriously.

Sportliche Grüße
dein SportFits-Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look