SpeedX Reviews 5,001

It is a possibility you may get your package,but they set this business up so if they fail they do not have to listen to you complain . Absolutely no way to contact anyone there including their non existent chatbot, they mention it over and over but there is none. So what can you do? Not a thing, they don't even allow claims to be filed. So if you are buying from one of the soft scam sites that say they will not refund or reship unless you buy their insurance through their website and you do not buy it? Better hope they don't ship with this company! Cuz if they do and speedx loses your package...you are sol. No stuff and no money. Now that I know that I will not be purchasing from anywhere speedx is user. They are simply haters, I mean, obviously, and I will not be helping companies like this stay in business. Know why? Because then this business model will become the norm. So use them if you like to fund communist companies who will carelessly deliver knowing there is no penalty paid and see how many packages you get before one is lost. I won't use the companies that use them for the same reason, if they liked having customers they would try and keep them happy. Not cause them frustration and hours trying to straighten out their shipping mess.

One woman's opinion who owns an e-commerce business, loves her customers, and will never use speedx

Worst delivery service on the planet. If they don't lose your package (they most likely will) they will lie as to its whereabouts. Their AI robot has all the excuses in the world as to why they cannot deliver your items. AVOID AVOID AVOID this carrier.

had some issues about delay, and them saying it's an incorrect address. but at the end of the day they resolved it, not sure how much help did the email support did, but they should have an easier way to reach an actual person instead the chat bot in their website. which is really annoying bot. but eventually it led me to contact an actual person through email which i think mattered.
drivers here in Vegas delivered the package properly.
i think SpeedX has potential but they need improve their system, communication and learn from the complains if they want to gradually become a more reputable courier/carrier. nonetheless, they delivered.

Would give 0 if it was available. Package marked delivered at 1:00am with only photos of the package and not the location of delivery. Chat support is absolutely no help with their programmed responses.

Can I give zero stars? The chat bot is completely useless. FIVE days now of "expected delivery date" and no package. I've now requested a refund from the shipper and will no longer use them until they change shipping/delivery companies

We thought our item was not delivered when Amazon reported it was. The shipper used SpeedX for the delivery. They literally threw it over our front fence where it sat in the rain. (we have a big yard with acreage) We walked around the house under our porch, looked by every door and no package. Then filed a report. Finally, we got a picture of th 'delivery' and it led us to the front where we finally found it. It looked as if they drove by the house and just chucked it out of a window into our yard. I'm never using a company that uses SpeedX again. Just unprofessional and lazy.

Common sense just isn’t common when it comes to this company! Never heard of this company until a few days ago when SHEIN decided to no longer allow me to use my PO Box as my delivery address due to this useless company being used to get my package delivered. I was instructed by the post office to use their address and put my P.O. Box number down in the unit box. I’m thinking everything is ok and good to go… WRONG! I received a text stating “ we can’t deliver to PO Boxes please update the address. You’re not delivering to my P.O. Box, you’re delivering to the POST OFFICE and they will handle the rest. Gave simple instructions to please go inside the post office and hand the package to the clerk and they’ll take care of it… and yet again… another notification that it was undeliverable! SHEIN lost a customer and I hope no other companies I shop with use Speedx or I’m moving around again! Thanks for ruining my son’s graduation and my birthday plans

I believe when other customers who order from different companies like SHEIN, Temu, or even TikTok, that use this undependable, untrustworthy, and irresponsible carrier are livid when they see the SpeedX have their package. This carrier should remove themselves and the audacity to call the company speedx. Speed where. Non- human representative, just communicating with a machine on the website. No phone number to actually talk to someone, you can not pick up your packages if you want and the false attempt is frustrating. You update your instructions for delivery and nothing is being done. I wish we can pick the carrier because this one is not the one and it makes the companies we spending our hard earned money on look bad and they do not deserve that and us a customers as well.

Package out for delivery for 27hrs. No new scans, no updates. Just allegedly out for delivery for the eternity, I guess. No phone number or email contact available, in other words, no human contact period.

Just an AI chat bot that tells you no agent is available but also doesn’t/can’t say what hours the agents work.

Any company that doesn’t actually offer customer support that is actually reachable should be an immediate red flag. As to how this company is still operating is beyond me. Surely it’s just a scam at this point.

Seeing as how it seems that my parcel has been delivered into the ether or slipped into a black hole, I’ll be reaching out to the seller and the local regulatory body to report this shoddy company.

Lesson learned, avoid any business that uses this company. Unfortunate, but saves me time, money and stress.

If I could give this company a -1000 I would. There is NO customer service or any way to actually speak to a person. My package has been in Linden NJ for all but a week. I live in PA. Come on, this is ridiculous! And what is even more frustrating is the company I ordered from used SpeedX to ship a replacement for what I never received. Who knows if we will get that package. POOR POOR POOR...Avoid if possible.

⁸Why this company is still in business or at least try to hire honest and reputable employees who will actually deliver the packages my last package the delivery person took a picture of my package sitting in her car with next to other packages then took a picture of my house with me sitting on the patio and then drove off saying that the package has been delivered and it wasn't. She never even got out of the car. And they're only reply to this complaint will be contact the company at a non-existing email and definitely not a phone number. you will never talk to a person through this company. I wish shein and temu would stop using them

0 stars! I can’t say they deliver any packages successfully! There’s a sign deliver to the back door on the front porch. They delivered a small package on my front door and said your wagon has been delivered! My ring camera caught her image. My large wagon I’m supposed to be able to cart around 350 lbs or more of dirt in. It was small CD disc size. The carrier woman clearly chatting away didn’t take a picture of my package at my door. She took a picture in her car with the incorrect address on it! Mine no where in sight!

Contract delivery personnel are prone to deliver 'the last mile' by throwing the parcel to the front door. I have one in particular from today on video and have forwarded to my purchasing company. I can't send directly to SpeedX as they have NO legitimate customer service contact phone number nor email address. The owner Chris Zheng has done a great job of hiding his companys faulty delivery practices by being unreachable!

I have been trying to contact someone to correct my incorrect address, the chat bot keeps creating tickets that no one responds to , I’ve had several the most recent one being 301889, I am going to lose out on about $400 worth of items if this isn’t corrected before the package is delivered to the incorrect address,I’ve already had one of my items delivered and the shipping company refuses to refund me despite that not being my address!! it should be 100% illegal not to have any form of human contact for customers , the AI chat bot that they use is 100% pointless !! , I’m not sure why these companies keep using this shipping partner, but their business model is not the greatest.

i recognize that i am an anomaly in this sea of absolutely awful reviews. but i wanted to share my positive experience. for those who can't stop doomscrolling these reviews. for those who don't think their package will make it to them.

first off, i think that any consumer who spends their hard earned money on a product should receive said product. it's a shame that this company has a reputation of taking people's hard earned money through stolen, undelivered, and "lost" packages. review after review, people claim delivery drivers can't read instructions, leave packages in the street, leave packages outside of apartment buildings, deliver to the wrong addresses, "lose" high value items, the list goes on.

i dont think any of this should be happening. we all experience the likes of USPS, DHL, UPS, and Fedex. we know what a fully functional delivery service operates like. reliable tracking, truthful deliveries, employee accountability, and existing customer service (the kind where you speak to a human and not an Ai bot. crazy, i know.) unfortunately, this company is not trustworthy because it lacks all the qualities a basic carrier requires to function. they are missing so many crucial components to their service. you simply cannot trust that your package will make it to you.

i do think that could change if they put in the work to operate like any other service, but the facts are: this is a last mile carrier. they are the lowest cost shipping option your product provider chose in order to squeeze as much profit as they could out of you. so yes, while it sucks, this is just the reality of it. if you've experienced SpeedX, you've experienced UniUni, you've experienced Gofo, etc, they're all the same. Lowest cost, lowest care.

if you are able to help it, (i realize most arent, neither was i. my proxy chose ECMS then last mile hand off to SpeedX) choose to spend a little more for peace of mind. whether it's Zenmarket, Buyee, Neokyo, Doorzo, ask whoever it is to ship with DHL, UPS, Fedex, or USPS. i promise you the peace of mind is worth it. if you cant help who your carrier is, try to spend less on sites like Temu and Aliexpress. You'll save yourself money and you'll save yourself time that you'd spend worrying about if your package will ever deliver.

anyways, onto the postive. i was one of the lucky ones. my item got delivered, successfully... correctly. which shouldn't even be a thing you say about a literal delivery service being able to deliver a package. nonetheless, i believe it was due to the sheer size and weight of my package, and my contact with customer service while the package was in transit through the network.

i received my package within a timely manner (8 days total including sat+sun, so really 6 days) and my delivery driver actually followed the instructions i left them through speedx customer service.

though, i first messaged SpeedX's chat bot who allegedly was going to handle updating my delivery instructions through Ai. shocker, it didn't.

the day i emailed SpeedX was the same day i received a response from them from an actual representative. They were kind and understanding, so whoever you are, thank you. they were able to relay my very detailed instructions to the operations team and my delivery was successful. my driver followed the instructions i left to a T. so whoever you are, thank you.

i was so anxious reading all of these reviews. its just tooooo many bad ones. even after seeing two positive ones after scrolling and scrolling, i legit thought they were bots aiming to amp up review ratings.

i'm very happy i received my package because they were items that simply could not be replaced. so im elated to have what i had been following for a week in my possession.

but i shouldn't be the outlier on this page. everyone should have successful deliveries.

I have recently received several orders, complained to Speed X and the company that I ordered from. I have specific instructions ON the label DIRECTLY BESIDE AND UNDER THE ADDRESS. You can't miss it. But still, they keep delivering it, NOT where I'm asking for it to be delivered. The latest one was delivered on May 31st at 2:47 pm. I didn't even know the package was there until June 1st at 9:00 p.m. when the company asked me to leave a review. I'm like how can I leave a review on something I don't have? So I check the picture from the online store's website and see that it is sitting right where they were NOT supposed to leave it. I'm glad it didn't get stolen sitting out there for two days. I'm sick of this company can't read and follow instructions. I don't know why they keep using this dmn company!

Had a little hiccup with delivery of two packages mostly because of communication. I contacted the company through their AI messenger which forward my issue to their customer service. They took care of the issue and got my packages both delivered in great condition. Even messaged me direct to make sure all delivery information was correct. They went above and beyond to solve this problem. Thank you

This is by far the biggest waste of energy I've ever had to experience. I ordered my package MAY FIFTH. I still haven't gotten it. If that's not clear enough, it's four days away from being an entire month! I didn't spend money on items just to never receive them, this is genuinely ridiculous. I placed a review on the 20th of May, and received ONE package on May 24th, not all three of them that were missing! I'm still missing two of my packages, and I'm genuinely so fed up with waiting it's ridiculous. I shouldn't have had to wait an entire month by now just to still not have my package. It's still 'processing at designated facility', I've contacted NUMEROUS people, annnddd I've made no progress! Genuine crap.

If I could give zero stars I would. I put specific delivery instructions in my order which they never followed. You cannot speak to anyone or reach anyone and when you send an email there is no response. The last “delivery attempt” they tried to make wasn’t able to be completed because their vehicle broke down so they have sent my package back to the merchant. If I ever see that something will be sent via this company I won’t buy it-even if I want/need it. They are terrible and I hope merchants realize that while their shipping cost might be less they will loose money because people will not want to deal with this company!

absolute worst delivery experience i have had, packages become stuck in limbo and getting ahold of any kind of customer service outside of their AI chat bot that is designed to give you the run around is next to impossible, i highly recommend you avoid using this company for parcel delivery.