Specs at Home Reviews 

447
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, outstanding product quality, and remarkably affordable prices that offer substantial savings compared to standard high street retailers. Consumers also appreciate the incredibly fast delivery times, smooth online ordering process, and professional support provided by the team every step of the way. However, some people mentioned that order fulfillment, custom prescription preparation, and delivery can occasionally take a little longer than expected. Despite these minor timing variations, buyers remain thoroughly impressed and consistently eager to recommend the business for all their future optical needs.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing immense satisfaction with the quality and fit of... See more

Service

Consumers find service to be positive, highlighting professionalism and reasonable prices. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Order

People report positive experiences with order, highlighting easy online ordering and very fast delivery... See more

Price

Reviewers express high satisfaction and appreciation regarding the pricing, consistently highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest. Delig... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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4.9

All reviews

(447)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

A month after ordering my parcel and nothing arrived and no postage update. Kashan who works at specs at home helped me receive my order and gave me a full refund back. Cant praise them enough for going above and beyond. A massive shout out to Kashan

12 April 2026
Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, swift order processing and delivery, not to mention the kind, helpful customer assistance I received when calling with a query. Highly recommend.

14 April 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Kashan was incredibly helpful, he double checked my prescription before starting my glasses. He kept in touch right the way through the process. I have quite poor vision and went with the 1.74 lenses. They look very neat in a metal frame and are very light weight. I will definitely use Specs at Home from now on as I feel it’s a more personal service then buying from a large company. Thanks Kashan!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and easy ordering of frames

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in excess frames ready for the inevitable next evet. Quick, simply and affordable

10 April 2026
Rated 5 out of 5 stars

Excellent experience ordering new glasses

Excellent experience ordering new glasses. I had brilliant customer service from Kashan who ordered frames for me to try, sent them out very promptly, advised regarding the lens options and made it all as simple as possible. Would definitely recommend.

17 March 2026
Rated 5 out of 5 stars

EXCELLENT

I found specs at home on google I got in touch by what's app message within no time I had a reply from Kashan regarding a pair of glasses I enquired about the customer service is excellent I received and very fast postage Kashan was very professional, and very pleasant to talk to when he rang me very highly recommended company thank you Kashan

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A fast friendly service

A fast friendly service to supply a new frame to replace a damaged frame. From telephone order to delivery by post just 4 days. Price was extremely reasonable!

19 March 2026
Rated 5 out of 5 stars

customer service and quality

The customer service and quality of frames are excellent! I have a complex prescription so there was some back and forth and all the advice and care to ensure everything was accurate made the whole experience extra special, I would not hesitate in recommending to anyone.

17 March 2026

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