Specs at Home Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the fast delivery times, exceptional product quality, and dedicated customer support, making the entire ordering process smooth and reliable. Consumers are particularly happy with finding exact frame replacements easily and saving significant money compared to traditional high street options. Though some customers noted that delivery took a little longer or experienced slight shipment delays, they still received helpful communication from the team regarding their lens choices. Many reviewers consistently recommend this friendly business for anyone seeking affordable replacement lenses, reliable service, and quick solutions to broken glasses.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality and perfect fit of their new... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, expressing general satisfaction with fast and... See more

Order

Customers report great satisfaction with the order experience, highlighting easy online ordering and... See more

Price

Users describe positive interactions with price, frequently highlighting affordable and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest. Delig... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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4.9

All reviews

(445)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr.kembo

I recently had an excellent customer service experience when a representative went above and beyond to assist me with my issue. They listened carefully, responded promptly, and provided clear solutions to my concerns. Their friendly attitude and professionalism made the entire process smooth and stress-free. I felt valued as a customer, and their dedication left a very positive impression on me.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, attentive, quick to respond and I loved the fact that Kashan drove all the way to my home in Surrey to take my measurements. I love my glasses and I will use Kashan again!

8 June 2026
Rated 5 out of 5 stars

I received my prescription sunglasses…

I received my prescription sunglasses today, whilst delivery took a little longer than expected, I did receive a call from the team to discuss my lens choice, I was guided through a change in lens thickness so the glasses would be more comfortable. This meant a change in delivery date.

The frames are much better quality than I expected, solid and stylish, for the price as a spare set of prescription sunglasses I am really impressed.

1 June 2026
Rated 5 out of 5 stars

Phoned the company as I was trying to…

Phoned the company as I was trying to locate a certain frame that I couldn’t get elsewhere to see if they stocked it (good range of glasses generally). Very helpful and thankfully they had them. Sent within three days as promised I really like the frames so I will keep them. Didn’t order lenses so I can’t comment on that part of the service. But I was impressed that I was phoned to make sure they had arrived and that I was happy with them. The price of the frames was good as well

19 May 2026
Rated 5 out of 5 stars

Recent purchase

I bought a new pair of glasses from Specs at Home on Monday and it arrived today on Thursday. The delivery service was on time and arrived in good condition.

20 May 2026
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Stocked the exact frames that I needed at an excellent price and delivered within days of ordering in excellent packaging. Will use again. Many thanks.

13 May 2026
Rated 5 out of 5 stars

Good customer service

There was an issue with the product colour availability. They tried to contact me immediately. The situation was resolved very well. The gentleman I spoke to was very helpful and polite.

13 May 2026
Rated 3 out of 5 stars

Ordered a stock line but item discontinued

Ordering a product then receiving a phone call 5 days after placing the order telling me they were discontinued 😟 alternative colour ordered due to timescales 😡but no discounted offered, price of product very competitive 👍Do differently ensure system stock is aligned to actual stock so positive client/ customer experience going forward👍

5 May 2026
Rated 5 out of 5 stars

Raybans Order

Bought two pairs of Raybans. Excellent customer service throughout from Cherelle, who kept me updated on my order and delivery. Other companies should take note. Will order from here again.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

A month after ordering my parcel and nothing arrived and no postage update. Kashan who works at specs at home helped me receive my order and gave me a full refund back. Cant praise them enough for going above and beyond. A massive shout out to Kashan

12 April 2026

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