Specialty Life Insurance Reviews 

2,875
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally friendly, patient, and deeply knowledgeable throughout the entire application journey. People feel truly well-supported because helpful advisors take ample time to explain coverage options clearly and answer all questions thoroughly without making anyone feel rushed. Some reviewers were not happy with the constant unsolicited phone calls and experienced significant difficulties reaching customer support when attempting to call back. A few individuals also noted that certain primary contact numbers frequently fail to connect properly or lead to frustratingly repetitive inquiries during their initial discussions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly and knowledgeable representatives... See more

Service

Customers report overall satisfaction and positive experiences with service. Reviewers frequently highlight... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that everything is explained clearly... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over relentless and unsolicited phone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The person that assisted me was very knowledgeable and answered all my questions. I did find it was a rather long process. I am confident that some questions could be eliminated or merged somehow with... See more

Company replied

Rated 5 out of 5 stars

I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more

Company replied


Company details

  1. Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(2,875)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The professional manner of my advisor…

The professional manner of my advisor and the fine communication skill he showed.
But the best part was his willingness to listen to some of my history I forced on him and the wonderful down to earth approach he accepted it with kindness and grace.
Just a great overall experience from all levels.
He should be presented this feedback as it was more than just an insurance transaction as it left me with a very nice feeling!

3 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello John! We’re grateful you had such a meaningful experience with us, and we’re always here if you need anything in the future.

Rated 1 out of 5 stars

This company it's a big scam

This company it's a big scam, harassing people for big money, and making multiple calls, the good reviews are fake, not recommended.

16 April 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Janusz, apologies for the inconvenience, please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed. "

Rated 5 out of 5 stars

Awesome Rate

I gave Specialty Life Insurance 5 out 5 because of the rate I was given for a $250,000 Accidental Death Insurance Policy.

The person who took care of drafting up this policy made sure I understood clearly what I was covered for and what the policy was for. She never once pressured me into taking the policy she just gave me me a quote and her name and suggested if she could call me back at a later time to see if I may have an interest in this kind of policy. Which is what I did. Two weeks later she called right on que very punctual, friendly and professional.

She then went over the policy again to refresh my memory asked if I had any questions or concerns then asked me what date suited me the best for the first withdrawal then after that what date from then on every month. I was
glad to be given a choice.

Then a copy was received by email for me to read over at my convenience. Once I was accepted another email I was came with that verification l
accepted. Then received a hard copy by mail.

All greatly flowed perfectly. No hiccups. No extra moneies taken out of my account
neither.

I recommend this insurance company highly to anyone looking for Accidental Death Insurance Policies only.

They may specialize with other insurances, but I'm only speaking on my experience and the Policy I took out.

Viola Lalonde

20 April 2026
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Reply from Specialty Life Insurance

Thank you for your recommendation and for placing your trust in Specialty Life Insurance!

Rated 5 out of 5 stars

The staff especially Kyle listed to my…

The staff especially Kyle listed to my questions and help me answer the questions to the best I could

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind review! We’re glad to hear that Kyle took the time to listen to your questions and helped guide you through everything as clearly as possible.

Rated 5 out of 5 stars

Give them a try.....

The person I talked to made the sale. Fully explained what I was getting and the price was more than reasonable.Would highly recommend this company for any insurance needs

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

We truly appreciate your recommendation and your trust in us for your insurance needs!

Rated 5 out of 5 stars

Very helpful and clear in the way the…

Very helpful and clear in the way the policy was explained.

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review! We’re glad to hear the policy was explained clearly and that you found the support helpful.

Rated 5 out of 5 stars

Kathrine was a great agent

Kathrine was a great agent! Friendly, informed, helpful & ever so patient. Had a few quotes that were similar, but not quite as good as what SLI offered us. Better coverage for similar costs to what other providers offered.

1 April 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your wonderful review! We’re so glad to hear that Kathrine provided such friendly, knowledgeable, helpful, and patient service. It’s great to know she was able to help you find better coverage at a competitive price.

Rated 5 out of 5 stars

I had an awesome experience

I had an awesome experience. My Agent answered all of my questions honestly and efficiently. She was also very kind and helpful. As well, as patient with me and my incessant questions. I would highly recommend this company.
In Kind Spirt, Tammy

2 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Tammy, we’re thrilled to hear you had such a positive experience. We truly appreciate your recommendation and are always here if you have any more questions in the future!

Rated 4 out of 5 stars

Please reply to Donna Dodds.

Please reply to Donna M. Dodds...I wish to cancel my policy a.s.a.p. Please do not withdraw any funds. Thank you. Donna M. Dodds 250 650-7591.

5 April 2026
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Reply from Specialty Life Insurance

Hello Donna, a client support representative will be in touch shortly to process cancellation.

Rated 5 out of 5 stars

Ameena Bhatia

Ameena Bhatia, I cannot express how I feel, a dark cloud has been lifted. Thankyou for taking the time to listen and speak to me. Three yrs. ago my house burnt down, 5 days after my husband passed. It felt so good to talk, I'm always apologizing when I share my story, but you listened, and again Thankyou. God Bless You

10 April 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello, thank you for your feedback!

Rated 5 out of 5 stars

Penny was awesome

Penny, the lovely lady I spoke with on the phone, was genuinely interested in what coverage I was comfortable with, what my budget was, and the coverage available. She was informative, friendly and most helpful. I have diabetes and anxiety, but I was afraid that I wouldn't be able to be approved for life insurance. I will recommend Specialty Life Insurance.

27 February 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind review. We’re so glad Penny was able to provide helpful, friendly support and make the process feel easier. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Speaking about health history can be…

Speaking about health history can be uncomfortable, but the representative was non judgemental and professional. Thank you!

28 March 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

We truly appreciate your feedback. Making these conversations feel comfortable and respectful is very important to us.

Rated 5 out of 5 stars

They were patient and explained…

They were patient and explained everything. It was great they sent the policy to me so I could take my time and read it.0

28 March 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review. We’re so pleased to hear you were satisfied with your experience.

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