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Sparetoolparts Reviews 

694
•
TrustScore 4 out of 5

4.0

Pneumatic Tools Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing honest advice, carefully guiding through purchases, and handling complex phone orders very smoothly and efficiently. Many people truly appreciate the exceptionally friendly customer service and the expert professional assistance when searching for difficult or obsolete replacement parts. Some reviewers were not happy with long delivery delays, extremely lengthy waiting times, and a complete lack of stock updates for ordered items. Additionally, a few individuals noted receiving incorrect products, experiencing frustrating communication issues, and facing serious difficulties when trying to get timely and satisfactory problem resolutions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and friendly service over the phone.... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a wide range of outcomes. On one hand,... See more

Order

People report ambiguous experiences with order processing, highlighting a stark contrast in customer service... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, proactive,... See more

Service

Users describe positive interactions with service, highlighting very friendly telephone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was met on the phone with a friendly greeting. I stated to the man what I wanted. He repeated my order, asked me to hold the line, and I didn’t have to wait very long before he returned with descrip... See more

Rated 5 out of 5 stars

I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purcha... See more

Rated 5 out of 5 stars

Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details... See more

Company details

  1. Pneumatic Tools Supplier

Written by the company

SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.

Contact info

4.0

Great

TrustScore 4 out of 5

694 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(694)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My telephone conversation with James @…

My telephone conversation with James @ sparetool parts was excellent. He was able to identify the part I needed for my Ryobi tool and advised me of the steps required to purchase the item. Without his help we would have had great difficulty in sourcing the part. Would recommend this website for Ryobi spares or other brand make parts. They also have an extensive list of items available on their site.

9 January 2025
Unprompted review
Rated 3 out of 5 stars

Shit company!!! DO NOT ORDER ANYTHING FROM THEM!!!!

UPDATE:
I received my order after half a year, and are happy now. Everything would be easier if the inform about transport supplier and tracking.
--------------------------------------------
Shit company!!!! Been waiting for several month, and still not received anything. I email for some weeks ago, and they promise to send once more, but still nothing.
DO NOT ORDER ANYTHING FROM THEM!!!!

3 January 2025
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hello

We are sorry this parcel has not been delivered, as explained via email on the 3rd Dec, this order was dispatched on time, but it must have got lost in the post to Norway.

As advised on the 16th Dec we got replacement stock in and this order was sent on the 21st via Royal Mail international Priority Mail, so I'm still expecting this order to be delivered within the next 5-10 days.

I'm sorry this as taken so long, but as you can hopefully see, we have been trying our best to get these parts to Norway and you :-)

Rated 5 out of 5 stars

Excellent service

James took the time to check his stocks and email me immediately about availability of spare parts

19 December 2024
Unprompted review
Rated 3 out of 5 stars

I too am wondering if this is a scam

Update on my recent review. More than happy to say that this company is legit. I have this morning had a full refund. My recent email was answered quickly.
It’s a shame it had to come to this. But I still have to say that my phones calls or previous email was not answered the company could still do better with communication

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Extremely SLOW service!

Order 1000107879 I places an order / paid £49.82 upfront for replacement brushes for my Panasonic EY7950 electric drill on 25th Sept 2024. It is now 26th October 2024 and I still do not have the spare parts! Very poor service! I am beginning to wonder if I have been scammed!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

James was straight on to my order…

James was straight on to my order understood what I was needing , handled my query very professionally and got me sorted with a call back with in ten minutes , I would highly recommend Sparetoolparts to anyone as the service from a company that has 100% experience ,
Thank you James for your help very much appreciated

23 October 2024
Unprompted review

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