Service dropped off after first year
I was a member for around two years on a monthly package, and I want to be fair: the first year was genuinely good. Responsive, structured reviews, and I felt well looked after, which is why this isn't a one-star review.
From October 2025 to June 2026 I continued paying £135 a month (£1,215 in total) and in that entire period received only a single consultation. When I raised it, the clinic accepted in writing that the service fell short and apologised.
The founder engaged with the complaint personally and a partial refund was eventually given. But it took over 2 months of back and forth, and we never reached agreement on what a fair figure actually was, I simply had to accept a figure I wasn't happy with and feel I've considerably overpaid for a service not delivered.
If the service had matched that first year consistently, this review would be materially different. Based on the last nine months I couldn't rely on it, and for a paid health and performance membership, consistent follow-through is the whole point.








