Southcliffdentalgroup Reviews 

421
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers had a great experience with this company. Customers frequently praise the welcoming reception team and professional staff who consistently make nervous patients feel completely at ease during their dental treatments. Reviewers also note that appointments are scheduled very quickly, leaving people exceptionally satisfied with the thorough, efficient, and exceptionally high quality care provided. Some reviewers were not happy with the communication, mentioning long waiting times on the phone and persistent difficulties reaching anyone at the practice. A few other people also felt that frequent staff turnover negatively affected service consistency, leading to occasional problems with overall customer care.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting welcoming and professional teams across various... See more

Service

People report positive experiences with service, noting that staff members are welcoming, well-informed, and... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of differing experiences. Some... See more

Location

Reviewers highlight ambiguous aspects of location, mentioning various branches across different towns like... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, professional, and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

421 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(421)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emergency treatment needed

Emergency treatment needed saw dental therapist in Dover so helpful and able to speak with the dentist on duty to assist. In so much pain given support and prescription same day. Reception when called booked this for me as a patient. Thank you for your care

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Immediate treatment

Had a hygienist appointment followed by a dental inspection.

A filling broke during the hygiene treatment. Even though the dentist appointment was inspection only I paid extra and had the filling replaced immediately.

Well done

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Dr Surya was very kind, professional and very efficient . Dr also gave me very constructive advice how to care for my teeth to avoid certain issues!
I also want to mention the admin lady who is also very kind and helpful.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor

I had been recommended to this NHS practice a while back, after many times trying to contact the practice I was able to book an appointment, sitting in their waiting room with another patient, I witnessed staff leaving and entering wearing their scrubs, i waited some time before asking reception when I will be seen, they had told me my appointment was cancelled, no email, no calls, they said their dentist wasn’t available until October. I have now found a professional practice.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

After having some terrible experiences…

After having some terrible experiences at South Cliff this was my last throw of the dice before moving elsewhere. They’ve got a new dentist and she was brilliant- excellent manner and thorough in the appointment. Let’s hope she stays 🤞🏻

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Always a very good experience here

Always a very good experience here. I’ve been a patient for 7 years, and despite moving to another city, I still travel back here every 6 months to have my treatment done. The receptionist Vicky has been consistently lovely throughout those 7 years, and as a once anxious patient, I now look forward to my visits. Thank you to all the staff here for your care over the years

15 July 2026
Unprompted review
Rated 5 out of 5 stars

First visit, pleasant experience

This was our first visit, we arrived early to complete the paperwork, everyone was very welcoming and I went into my appointment slightly before the appointed time. All went well in the consultation and afterwards I made my next appointment.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

On my first visit I found the staff at Southcliff dental group in Marlborough polite and considerate, and the dentist seemed knowledgeable. She was also good enough to explain to me the various treatment options available for my needs.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Hyde Garden Surgery

Hyde Garden Surgery

Customer service from Vicky at the front desk was very proffesional I felt comfortable the second I walked in

Got looked after for my treatment by Megan who was very proffesional she told me exactly what was going on & what the plan was

Great staff, Great practice

3 June 2026
Unprompted review

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