SOS Leak Detection Ltd Reviews 601

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency in detecting leaks. Many highlight the thoroughness of the service, with engineers often explaining the process in detail and keeping them informed throughout the job. The company's ability to quickly identify and often repair leaks, even those that other companies failed to find, is frequently mentioned as a key strength. Reviewers also appreciate the prompt contact and timely arrival of technicians, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with the product and facilities, citing instances where a boiler stopped working after a visit and the company did not provide further assistance, or where technicians did not attempt to fix the issue after detection, leading to further issues. A few other people also felt that some technicians made assumptions about the cause of leaks without thorough investigation, leading to incorrect blame or an incomplete resolution.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer communications

Reviewers mention positive feedback about contact, with many customers appreciating the quick and efficient... See more

Product

People report ambiguous experiences with product, with some customers praising quick leak detection and... See more

Facilities

Users describe ambiguous interactions with facilities, with many experiencing significant issues like leaks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy... See more

Company replied

Rated 5 out of 5 stars

Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confir... See more

Company replied

Rated 5 out of 5 stars

Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not... See more

Company replied

Rated 5 out of 5 stars

Joe came to repair leak under tiled kitchen floor he was very careful in removing only a couple of tiles.He then repaired the leak and confirmed that everything was alright, which I really appreciated... See more

Company replied


Company details

  1. Plumber

About SOS Leak Detection Ltd

Written by the company

SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors. We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.

Leak Detection Company Water Leak Detection Central Heating Leak Detection Underfloor Heating Leak Detection Trace & Access Damp Investigation Drying Services

Contact info

4.8

Excellent

TrustScore 5 out of 5

601 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Engineer was on time and fixed the…

Engineer was on time and fixed the leak. Still work to be done to complete the work as it was a temporary fix but it was such a relief to not have buckets and towels all over the floor and worry that the ceiling was going to come down.

22 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, I am so pleased our engineer was able to relieve some of the worry and create a temporary solution

Rated 5 out of 5 stars

Patrick was brilliant

Patrick was brilliant. Really thorough and patient, eventually locating the leak. Would recommend.

11 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we will be sure to pass your comments to Paddy!

Rated 5 out of 5 stars

A professional and speedy service

I was impressed with the speed SOS made the appointment to come out and investigate our leak. The gentleman arrived at the appointed time and was very thorough in identifying exactly where our leak was. Even when he detected a leak behind aqua boards in the shower he checked other possible sources of the leak to be absolutely sure there was only one issue. He explained what he was doing, why and also showed me his findings so I knew exactly what the problem was and th e likely plan of action. A very positive experience, many thanks.

8 August 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your kind words, reviews like this really boost the team, we will pass on to Luke

Rated 5 out of 5 stars

I had a leak in my kitchen which is…

I had a leak in my kitchen which is ceramic tiled I was anxious and nervous about this problem but Chris Wight put me at ease and did a wonderful job and got the leak temporarily repaired I would recommend this company and Chris Wight without hesitation.

15 August 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, I'm glad Chris was able to assist in such a possitive way, we will share your review with him

Rated 5 out of 5 stars

The man who came

The man who came to fix the problem was excellent and very determined to complete the task. I and my wife were very impressed with his work, thank you very much

11 August 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

I'm really pleased Karl was able to help, thank you for your review

Rated 5 out of 5 stars

Really excellent experience

Really excellent experience. Very thorough and great interaction. Even let my 5 year old investigate the detection equipment. Found a leak which we had missed and avoided a lot of damaging opening up. As a retired Chartered Surveyor I can thoroughly recommend this firm. Sorry, I didn't get the Engineer's name. They were recommended by LV who have also been excellent.

12 August 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you so much for your review, I'm so pleased Jake was able to help and had an apprentice for the day!

Rated 5 out of 5 stars

Great service

Great service, Matty was very professional, identified the leak in a far smaller area than we had thought, meaning far less 'excavating' was needed. Totally recommend.

12 August 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, we will share with Matty and his team

Rated 5 out of 5 stars

Quick and methodical fault finding

Very impressed with the quick and methodical approach to finding the fault in our water drainage pipe. Cleaned the area well afterwards and left clean & tidy.

11 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we will share with the team

Rated 5 out of 5 stars

SOS Leak Detection Ltd - TOP MARKS!

Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confirmed where the leak was coming from. He then dug up the necessary floor tiles and screed to expose the leaking pipe. He then cut out this section of pipe and replaced it with a plastic section of pipe to affect a temporary repair and reinstall the main water supply.

11 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your kind words, Chris is an assest to us and we will share you review with him and the team,

Rated 5 out of 5 stars

A very professional service

I was dreading the process of people coming into my home and trying to detect a leak . But I have to say Matty ,who was assigned the task ,was professional, polite and really instilled confidence. He knew his stuff and talked me through what he was doing and why . He found the issue, which wasn’t easy , with minor disruption and a very professional manner.

6 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for leaving Matty a great review, we are glad he was able to help!

Rated 5 out of 5 stars

Top-notch Professional Service

Dean communicated well, arrived on time, and performed the job with care and precision.

8 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we will share with Dean and the team

Rated 5 out of 5 stars

Outstanding performance

Outstanding performance. Head down until the job was finished. Highly recommended.

4 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, I am so pleased we were able to help and to a high standard! I will let the team know.

Rated 5 out of 5 stars

Tidy and polite

The plumber arrived within an acceptable window and was polite and clean. He took time to explain everything and asked for permission to run his checks in different parts of the house.

29 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

We appreciate your review and are glad we were able to offer such good service. Thank you

Rated 5 out of 5 stars

Communication great from start to…

Communication great from start to finish. Arrived on time, was efficient, amazingly tidy and got the job done with minimal fuss. Brilliant experience in what was a very stressful situation.

25 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for leaving such a lovely review, I have shared with the team

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Reported a leak in my house. Within 2 days I was completely sorted. Kept me informed every step of the way. Pleasant and professional guy who came to my house. Did plenty of checks, found the problem and fixed it. Very pleased with the service. Thank you

1 August 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you so much for your lovely review, I have passed it over to Toby who attended and found and repaired your leak

Rated 5 out of 5 stars

Arrived at the scheduled time09:00

Arrived at the scheduled time. Alex and Luke were professional and courteous and found the leak quickly. Replaced pipe expertly
Although it was a difficult job as they had to remove paving stones, they replaced them. Overall extremely competent.

31 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, Alex, Luke, and SOS appreciate you taking the time to let everyone know about the great service they provided

Rated 5 out of 5 stars

Great

Great. Friendly communications, easily understood. The friendly engineers arrived on time as scheduled. They are very efficient, finishing the job (burst water pipe in the garden) in 2 hours. I am very satisfied with the service.

29 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you, I willl share with the attendiing engineers

Rated 5 out of 5 stars

Good company

Quick response and found the leak really quickly and fixed it. Great service

22 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, I am happy we could find and fix your issue

Rated 5 out of 5 stars

The plumber arrived on time and was…

The plumber arrived on time and was friendly and helpful. He located the source of my leak. He considerately wore shoe coverings.

25 July 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, your comments will be shared with the team

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