SOS Leak Detection Ltd Reviews 601

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency in detecting leaks. Many highlight the thoroughness of the service, with engineers often explaining the process in detail and keeping them informed throughout the job. The company's ability to quickly identify and often repair leaks, even those that other companies failed to find, is frequently mentioned as a key strength. Reviewers also appreciate the prompt contact and timely arrival of technicians, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with the product and facilities, citing instances where a boiler stopped working after a visit and the company did not provide further assistance, or where technicians did not attempt to fix the issue after detection, leading to further issues. A few other people also felt that some technicians made assumptions about the cause of leaks without thorough investigation, leading to incorrect blame or an incomplete resolution.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer communications

Reviewers mention positive feedback about contact, with many customers appreciating the quick and efficient... See more

Product

People report ambiguous experiences with product, with some customers praising quick leak detection and... See more

Facilities

Users describe ambiguous interactions with facilities, with many experiencing significant issues like leaks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy... See more

Company replied

Rated 5 out of 5 stars

Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confir... See more

Company replied

Rated 5 out of 5 stars

Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not... See more

Company replied

Rated 5 out of 5 stars

Joe came to repair leak under tiled kitchen floor he was very careful in removing only a couple of tiles.He then repaired the leak and confirmed that everything was alright, which I really appreciated... See more

Company replied


Company details

  1. Plumber

About SOS Leak Detection Ltd

Written by the company

SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors. We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.

Leak Detection Company Water Leak Detection Central Heating Leak Detection Underfloor Heating Leak Detection Trace & Access Damp Investigation Drying Services

Contact info

4.8

Excellent

TrustScore 5 out of 5

601 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We had a leak that needed to be…

We had a leak that needed to be pinpointed. Homeserve sub contracted to SOS who sent out Christ Wright. Chris did a cracking job at finding the leak, and a clean/tidy task of stopping it.

The system was re-pressure tested to make sure there were no more leaks.

Rapid fix. Highly recommended.

8 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, its very much appreciated! We will share with Chris and his manager

Rated 5 out of 5 stars

Excellent service

Excellent service very helpful in explaining everything they were testing .

3 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Debbie, thank you - we have passed over to Chris and his manager

Rated 5 out of 5 stars

Joe was a very professional and…

Joe was a very professional and friendly chap who did a first-class job finding and fixing the leak. He arrived on time and carried out the work to a high standard, clearly taking pride in what he does. A great asset to his company — highly recommended.

10 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you! Joe will be over the moon to read your review. So pleased he was able to help and fix the leak.

Rated 5 out of 5 stars

Amazing

Amazing, explained everything. Nothing was too much trouble

5 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we have shared with Joe and his manager

Rated 5 out of 5 stars

Very impressed by the thorough and…

Very impressed by the thorough and methodical approach taken by Calvin, the SOS engineer. He successfully located the hidden leak and left a neat access aperture in the wall for repair. Very satisfied with his input. This sort of thing is always stressful but having effective engineers like Calvin who are respectful of you and your property goes along way to easing the experience. Highly recommend!

3 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Alfa, thank you so much for your review. We are so pleased Calvin could help and have shareed your review with him and his manager

Rated 5 out of 5 stars

The lads were really good

The lads were really good.
Fixed the problem.
Couldn’t have done more.

3 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review Ian, very much apprecaited and sharred with the team

Rated 5 out of 5 stars

Excellent service

Excellent service, managed to pinpoint a very difficult to locate leak, with minimal disruption

4 November 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Derren, many thanks for your review. We have shared with Garry and his manager

Rated 5 out of 5 stars

Excellent service

Excellent service, great leak detection skills and chap from Cwmbran was excellent

31 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we will sahre with Paul and his manager

Rated 5 out of 5 stars

A polite professional arrived

A polite professional arrived, Respectful of my property and subsequently located the leak from the central heating under a bedroom floor which was not where I expected the problem.

31 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Paul, glad to hear we could help. Thank you for your feedback

Rated 5 out of 5 stars

Underground heating system leak

SOS were called in by our insurance company to confirm what we feared, that a leak on our heating system had occurred underground in our utility room. Calvin was fantastic, he carried out the usual gas checks, identified the location and as neatly as he could, dug out to confirm the leak location. He tidied everything up afterwards and left the dug out area covered with a temporary barrier, ready for our plumber to come and fix. A report has been submitted and we hope to get the damage fixed ASAP. We are very grateful for the work Calvin from SOS carried out and would highly recommend them.

29 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Darren, thank you! Calvin and his manager have been sent your feedback, its much appreciated

Rated 5 out of 5 stars

Leak fixed very quickly

Alex came to our house to detect a leak in the internal wall. The appointment was made within a few days of the initial assessment. Leak detected very quickly with very little plaster removed. It was not an easy job as a tight kitchen unit had to be removed. Very skilfully repaired. Have full confidence in the team.

29 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Christopher, many thanks for your review. We have shared your feedback with ALex and his manager

Rated 5 out of 5 stars

Quick and effective service

SOS was called in by our insurance company to find a leak with an unknown location. They found the leak very quickly and then also repaired it (we had to pay for this rather than the insurance). We were so grateful that the problem was fixed quickly and that my 92 year old mother did not have to worry about living without water.

24 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi David, thank you for your review, SOS are pleased to hear we were able to help find and fix the leak.

Rated 5 out of 5 stars

Joe explained to us what was going to…

Joe explained to us what was going to happen very clearly and then carried out to try and find where the leak on our CH system. On completion he again explained everything clearly.
Excellent service

23 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, we have shared with Joe and his manager. We are so pleased to hear of the excellent serivce Joe provided

Rated 5 out of 5 stars

Intermittent leak

Arrived on time and after a few questions set about the process of finding the site of our intermittent leak.
Tested boiler,, house cold water and hot water syste. The source of the leak was traced to a position between our fitted floor to ceiling kitchen units using a camera system in the void

24 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Paul, many thanks for your review and 5 stars, Much apprecaited

Rated 5 out of 5 stars

Professional and purposive

Garry from SOS arrived bang on time and immediately impressed us as personable, professional and purposive. He's clearly a very experienced and knowledgable engineer and this gave us full confidence - within a few minutes of us explaining the background of our leak he set about his investigation keeping us fully informed about what he had to do. Within a fairly short time he had diagnosed the problem and given us clear instructions on what to do next. He double checked the pressure in our central heating pipework and identified the cause of the water release - a faulty pressure relief valve. He also revealed a very long standing leak in our downstairs cloakroom and we were very grateful for him spotting this. All in all a very successful day and visit - thank you SOS and thank you Garry!

23 October 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Wow, thank you! We are so pleased Garry was able to help you. we have shared your kind words with Garry and his maanger

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