We are pensioners,and hadn't thought about buying a property share! We went to see Anna Murray & Tyler Hendericks in their So Resi office, they were so informative, nothing too much trouble, however t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the first day I met Ayse, I had a very positive impression. She showed me the property and explained everything in great detail. She was kind, patient, and always responded promptly to my questi... See more
Company replied
I honestly can't thank Jacqui Corrigan and the team at So Resi enough. Buying a home can feel really overwhelming, but Jacqui has made the whole shared ownership process so much easier. She has al... See more
Company replied
We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
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Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good costumer service from Roy
Roy has been really good at responding for our staircasing process / to sell our property. Roy always rings me back quickly and responds to emails as soon as he can. He is very personable over the phone and been helpful at answering questions.
We are however being held up waiting for the sales pack and been waiting for over 3 weeks. Being told it’ll be the next week, then the next etc …
15 June 2026
Unprompted review
Reply from SO Resi
Hi Jasmine,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Roy has been so responsive and supportive throughout your staircasing and sales process. Your kind comments about his communication and approach have been shared with him and the wider team.
We’re sorry to hear that you’ve experienced delays with receiving the sales pack, and we understand how frustrating this can be. This is not the standard of service we aim to deliver, and we appreciate you bringing it to our attention so it can be followed up with the relevant team.
Thank you again for your feedback.
Kind regards,
SO Resi Sales Hub Team
Wonderful experience throughout
From the beginning of the process until closure both Gordon, my lovely sales associate and Heidi have been absolutely wonderful. As a first time buyer they were patient and helpful with any query I had. Always very accommodating and considerate and have made the whole process easier and more positive.
15 June 2026
Unprompted review
Reply from SO Resi
Hi Isabella,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience throughout your journey. It’s great to know that Gordon and Heidi were able to support you so well, especially as a first-time buyer.
Their patience, helpfulness, and dedication really do make a difference, and your kind words have been shared with them.
Wishing you all the very best in your new home.
Kind regards,
SO Resi Sales Hub Team
Very proactive- Maeve McFall
Maeve McFall was very helpful and proactive in her role. Hoping that others in the firm can use her a benchmark as we have had some poor experiences with the company.
15 June 2026
Unprompted review
Reply from SO Resi
Hi Shuaib,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Maeve was helpful and proactive in supporting you — your comments have been shared with her and the wider team. We appreciate you recognising her efforts.
We’re also sorry to hear that you’ve had some less positive experiences previously. Feedback like this is important to us, as it helps us understand where we need to improve and ensure a more consistent experience across the service.
Thank you again for taking the time to let us know.
Kind regards,
SO Resi Sales Hub Team
Great Service
The communication from the So Resi staff about Staircasing my home was excellent. They answered all of my questions and everything went smoothly.
29 May 2026
Unprompted review
Reply from SO Resi
Hi Sam,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you received great service and that the staircasing process went smoothly. Your kind comments have been shared with the team.
Kind regards,
SO Resi Sales Hub Team
Roy was very helpful and quick to…
Roy was very helpful and quick to respond when I was having trouble with the site hopefully we got it all sorted.
12 June 2026
Unprompted review
Reply from SO Resi
Hi Mrs Marie,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Roy was able to assist you quickly and help resolve the issue with the site. Your comments have been passed on to him and the wider team.
Kind regards,
SO Resi Sales Hub Team
My experience with SoResi overall was…
My experience with SoResi overall was very good. I viewed my place in early April and got my keys early June, so it was a quick turn around for me! (no chains and a vacant property did help there). I have to give a shout out to Karen, who was absolutely brilliant throughout the entire process. I have some extra accessibility requirements due to health reasons, and Karen went above and beyond to help me. She really took the time to understand, personalise my experiance and to give me support where most people won't bother. Without her help, I wouldn't have been able to get through the process and I'm forever grateful to her for her hard work and empathy. She is an asset to the SoResi team!
Thank you again Karen!
10 June 2026
Unprompted review
Reply from SO Resi
Hi Heather,
Thank you so much for taking the time to share your experience — we really appreciate your kind words!
We’re delighted to hear that your journey with SO Resi was a smooth one and that everything progressed so quickly for you. It’s especially great to know that Karen made such a positive impact throughout the process.
Congratulations on your new home, and we wish you all the very best for the future.
Kind regards,
SO Resi Sales Hub Team
SO Resi from start to finish to achieve your dreams, thank you!
I had a really positive experience with SO Resi throughout the process of purchasing my flat. From the very beginning, everything was handled professionally, with easy and with clear communication, which made to me, what could have been a stressful process, feel much more manageable. A special mention has to go to Heidi, who was absolutely fantastic. She was always approachable, responsive, and incredibly helpful in answering all my questions and guiding me through each step. I'm deeply grateful to her, her team, as well as Huw. All their support and patience made a big difference. I’m very grateful for all the help I received and would definitely recommend them to anyone looking to buy through share ownership :)
12 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your lovely feedback. We’re so pleased to hear that you had a positive experience throughout your purchase and that our team’s communication helped make the process feel more manageable.
A special thank you for recognising Heidi, as well as Huw and the wider team — it’s great to know their support, patience and guidance made such a difference.
We really appreciate your recommendation and wish you every happiness in your new home.
Kind regards
SO Resi Sales Hub Team
Pleased with help very helpful staff.
11 June 2026
Unprompted review
Reply from SO Resi
Hello Julian
Thank you for your kind review. We’re delighted to hear you found our team helpful!
Kind regards
SO Resi Sales Hub Team
Reply from SO Resi
Hi Emil,
Thank you for your kind review!
We're glad to hear Weronika Lane was so helpful – we’ll make sure your feedback is shared with her.
Kind regards
SO Resi Sales Hub Team
We have had a very positive experience with SO Resi throughout our application process
From the beginning, the team has been professional, helpful and patient, always taking the time to answer our questions and guide us through each stage of the process. We especially appreciate the support provided by Francesca, who has kept us informed and helped make what could have been a stressful process feel much smoother.
Communication has been clear, and whenever additional documents or information were required, the instructions were easy to understand. We have always felt that the team genuinely wanted to help us progress towards our new home.
We are very excited about moving into our new property and would like to thank everyone involved for their hard work and support.
We would happily recommend SO Resi to others considering a similar journey.
10 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your kind feedback. We’re delighted to hear that you’ve had such a positive experience and that our team has been able to support you throughout your journey.
It’s great to know that Francesca’s communication and guidance made the process smoother for you. We really appreciate your recommendation and wish you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Exceptional experience
Dear [F Hogben], thank you so much for guiding us through this housing process. Your patience, constant reassurance, and incredible work ethic meant the world to us. We felt completely supported every step of the way. You did not just help us find a house; you helped us find our home. We are endlessly grateful for your hard work!"
20 March 2026
Unprompted review
Reply from SO Resi
Hello,
Thank you for your wonderful feedback. We’re so pleased to hear you felt fully supported throughout your journey. Francesca will be delighted to know their patience, reassurance and dedication made such a meaningful difference in helping you find your home.
We wish you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Anna Murray at Great Haddon has been…
Anna Murray at Great Haddon has been very supportive. She gave us the time we needed and was very obliging. She is a lovely person and happy to share your excitement with you. Anna is very easy to communicate with and always very professional. I would recommend speaking with Anna if you are considering shared ownership in this location
7 June 2026
Unprompted review
Reply from SO Resi
Hello Jenny
Thank you for your lovely feedback. We’re so pleased to hear Anna provided such a supportive and professional experience at Great Haddon. She’ll be delighted to know her communication and enthusiasm made such a positive impact.
We really appreciate your recommendation.
Kind regards
SO Resi Sales Hub Team
Great customer service from Anna
Anna, senior sales consultant for the Great Haddon estate has been absolutely fabulous. Responds in a timely manner on email and has always picked up the phone when I've called with queries. Met Anna in person during an open day viewing at the show home and she was super friendly, very approachable and very efficient in all of her work she has done to help me secure a property within the shared ownership section of this estate. Would absolutely recommend Anna to anyone, cannot fault her.
30 May 2026
Unprompted review
Reply from SO Resi
Hi Jessica,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear how helpful and supportive Anna has been throughout your journey, and that she made such a positive impression both in person and over the phone. Your recommendation means a great deal to us.
We wish you every happiness in your new home!
Kind Regards,
The SO Resi Team
Both Roshan and Malcolm are very…
Both Rosh and Malcolm are very accomodating, patient, and professional. They have answered all my queries and responded in timely manner. I have personally talked to Roshan, and I truly appreciate how welcoming he has been. Keep up the good work guys! ⭐️⭐️⭐️⭐️⭐️
30 May 2026
Unprompted review
Reply from SO Resi
Hello Danya
Thank you so much for your kind feedback!
We’re really pleased to hear that Rosh and Malcolm provided such a professional and supportive service, and that they were able to answer your questions promptly. It’s especially great to know how welcomed you felt when speaking with Roshan.
We’ll be sure to share your lovely comments with them both – they’ll really appreciate it.
Kind regards
SO Resi Sales Hub Team
Amazing!
couldn’t fault a single thing! made the process so much easier. everyone has been so understanding!
special mention to Francesca Hogben for being so fantastic we couldn’t thank her enough for being so supportive, easy to speak to and just for making the process less stressful and her communication through the whole process has been amazing.
24 January 2026
Unprompted review
Reply from SO Resi
Hello Kendal
Thank you so much for your kind words – we’re thrilled to hear you had such a positive experience.
It’s wonderful to know the process felt smooth and stress-free, and that the team could support you throughout. We’ll be sure to pass on your lovely feedback to Francesca – she’ll be delighted to hear how much her support and communication meant to you.
Wishing you all the best in your new home!
Kind regards
SO Resi Sales Hub Team
Klaudia was extremely helpful and very…
Klaudia was extremely helpful and very polite. The process was so easy. Soresi in general were brilliant but Klaudia was always answered fast and dealt with me and us both very well.
22 May 2026
Unprompted review
Reply from SO Resi
Hi Josh,
Thank you for your lovely feedback!
We’re so pleased to hear you found the process easy and had such a great experience with Klaudia. She’ll be delighted to hear your kind words. We really appreciate your support!
Kind regards,
So Resi Sales Hub Team
Very nice experience with Soresi Westgrove
I had a nice experience with Soresi Westgrove. Ayse is very nice and professional and helped us a lot during the process of buying our first home. We highly recommend them.
1 April 2026
Unprompted review
Reply from SO Resi
Hello Roald,
Thank you for your kind words! We’re so pleased to hear that Ayse has helped you alot during the process of buying your first home. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Property valuation advice
Just had a chat with Ray regarding a property valuation, who was veery helpful and understanding.
27 May 2026
Unprompted review
Reply from SO Resi
Hello Emma,
Thank you for your kind words! We’re so pleased to hear that Ray has been helpful and understanding. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Ariana has been extremely helpful and…
Ariana has been extremely helpful and made the process stress free
27 May 2026
Unprompted review
Reply from SO Resi
Hello Courtney.
Thank you for your kind words! We’re so pleased to hear that Ariana has been helpful and made the process stress free for yourself. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Selling Resale property top consultant
Nikolay was hands down the best progression consultant we could have asked for when selling our resale property. Our chain was close to collapse due to an inept broker and solicitor, high stress and my anxiety was through the roof! He chased multiple times a day every day and kept me informed at every instance. He kept communication coherent for everyone involved. He was persistent but firm, and understanding about our situation as well as incredibly hard working, messaging late into the afternoon/evening to follow up when clearly he struggled to get back to me during the day (I really appreciate this as it shows he understood how anxious I was) I can’t thank him enough for helping him sell our lovely home and secure our future forever home! Klaudia was also amazing as she progressed us to exchange when Nikolay was on annual leave.
26 May 2026
Unprompted review
Reply from SO Resi
Hello Emma,
Thank you for your kind words! We’re so pleased to hear that Nikolay and Klaudia did such an amazing job in helping you secure your future forever home. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
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