SO Resi Reviews 

Malcolm has provided exceptional service. As a first-time buyer with numerous questions, I truly appreciated the time he took to show me multiple properties. He even made himself available for three additional viewings within just a week. Thanks to Malcolm's invaluable help and advice, I have never felt more confident and in control of the buying process.

I would like to express my sincere appreciation for the exceptional support provided by Grace Kagame during our staircasing process. From the very beginning, Grace was proactive, organised, and consistently responsive. She ensured that our staircasing offer was issued quickly and that the solicitor instruction followed promptly, allowing the process to move forward without unnecessary waiting.
Her professionalism, clarity, and commitment to helping us progress efficiently have been truly impressive.

As a long term shared owner I have been going through the process of staircasing to 100%. Roy at SoResi has been handling the case; he has been helpful with answering queries and is always very prompt in his responses. As many shared owners will testify, processes related to shared ownership properties can often feel lengthy and more complex; however, I have been pleasantly surprised with this transaction which has been progressing at a good pace with the help of Roy and the SoResi team. I have not yet made it to completion but so far the journey has been smooth, and I am very happy with the service from Roy at SoResi.

After being Metropolitan Thames Valley Housing shared owners for 9 years we finally staircased to 100% in May. The process took much longer than expected, with a less than straightforward route. However, when we contacted SoResi we were always rung back promptly and with the help of Holly Moran, in particular, everything was sorted out eventually. MTVH helped us to buy our property later in life when there were few other options.

Great customer service and attention to details, Sandhiya makes you feel like you are already at home and Weronika coordinated everything in a perfect way.

I had a great experience throughout rent to buy process. Weronika was very helpful!

We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout out to Andrea, Jacqui and Angela for allowing us to badger them with questions and never making us feel like numpties! 10/10, would always recommend!

My journey from start to finish was amazing and smooth 🏡 Superb service and amazing knowledge from Anna .. easy to approach if needed and nothing was too much trouble, I would put all my trust in Anna for sure …
Thank you
10 ⭐

This is a well deserved 5 star rating for excellent professional service between February 2026 to date. Fran was my main point of contact, I found her helpful, approachable, professional responsive. This made the my experience smooth even when passed to other soresi teams the experience was the same. The aftercare has also been excellent as issues raised were addressed promptly and they do follow up. Keep up the good work, and many thanks to Andrea and Sherry as well. I would highly recommend SoResi.

Heidi has been great!
Throughout the process, Heidi has been there with updates and reassurance. As this was my first time buying off-plan and not fully understanding the timelines of the move, Heidi has been great in supporting me through the process and explaining everything to me in full, and has kept pressure on the solicitors for updates.

SO Resi made our home‑buying experience far less difficult than we expected. From the moment we requested a viewing, Huw Baldwin and Renee were consistently kind, accommodating, knowledgeable, and supportive, guiding us smoothly through the initial steps of purchasing our new home.
Once our mortgage offer was in place, Heidi Bainborough from the Progression Team stepped in to coordinate with us, both sets of solicitors, and our financial advisors. She ensured that everything stayed on track and that all requirements were met in time for the final stages of the process. Heidi was always approachable, reassuring, and genuinely helpful, and we felt we were in very good hands throughout.
As first‑time buyers, the process felt daunting and overwhelming at times, but having the SO Resi team by our side made a huge difference. Their support and guidance gave us confidence and peace of mind at every stage.
We would wholeheartedly recommend SO Resi to anyone considering Shared Ownership.

I was a shared owner with Metropolian Thames Valley Housing and So Resi. The latter mainly dealt with me when my resale prices started. The process to sell through them was slow and not very clear but once I got approved to sell in the open market everything was much faster. Their information online is clear and precise. The case handlers are approachable and very helpful.

SoResi took over the marketing of my shared ownership re-sale and within a week I had a buyer. My Resales Consultant (Lubna Suarez) has been exceptional in providing me with updates and advocating for my sale. My experience with both SoResi and Lubna has been excellent.
Kathy C

I would like to express my sincere gratitude to Lubna Suarez at So Resi for her outstanding support in successfully marketing and advertising my property for sale.Throughout the process, Lubna was highly professional, knowledgeable, and exceptionally helpful. She demonstrated excellent communication skills, kept me informed at every stage, and was always available to answer questions and provide guidance. Her competence, dedication, and attention to detail gave me confidence throughout the sale process. Thanks to her hard work and commitment, the experience was smooth and successful.

Fantastic experience with Malcolm Chichester!

I am really happy with the excellent service I have received so far. Malcolm Chichester has been absolutely brilliant, very professional, quick to respond, and highly supportive throughout the application process. He has made the home-buying journey so much easier and stress-free. Thank you, Malcolm, for your amazing support!

5/5 Stars – Absolutely phenomenal experience!
I had a property viewing at Edcity with Malcome, and it was hands-down the best viewing experience I have ever had. From start to finish, he was incredibly professional, knowledgeable, and genuinely attentive. He didn't just show me the space; he made it a true experience. Malcome took what was essentially a barren, blank canvas of a flat and vividly painted a picture of what my future life could be like living there. It was deeply moving to see the potential of the home brought to life so beautifully. He answered every single question with absolute clarity and made the whole process feel effortless and exciting. If you get the chance to view a property with Malcome, you are in expert hands. Exceptional service!

I purchased a one-bedroom apartment through SO Resi and, unfortunately, it has been one of the most disappointing property purchases I have ever made.

Before purchasing, I was given assurances regarding the construction and sound insulation of the building, including information that led me to believe there would be an appropriate level of soundproofing between apartments. After moving in, it quickly became apparent that noise transfer between properties was far greater than I had been led to expect. I can regularly hear noise from neighbouring apartments, including multiple floors above my own.

Over the years, I raised numerous concerns regarding the property and associated defects. I also identified several issues where information provided during the sales process did not align with what was ultimately delivered. For example, I was advised that the communal post boxes would be correctly labelled and that parking bays would be future-proofed for EV charging infrastructure. In practice, these matters did not materialise as described.

My experience with the sales process was equally disappointing. Communication was often poor, responses were inconsistent, and obtaining clear answers to straightforward questions proved unnecessarily difficult. On several occasions, concerns were either dismissed or passed elsewhere without resolution.

What has made the experience particularly frustrating is that SO Resi's sister company, Metropolitan Thames Valley Housing (MTVH), is responsible for managing the property. The communication and customer service issues continued long after completion and ultimately resulted in me escalating matters to the Housing Ombudsman. The Ombudsman found service failures in MTVH's handling of my case and awarded compensation as a result. During the investigation, it also became apparent that key information relating to my case had not been properly recorded or reflected in MTVH's records.

Nearly four years later, many of the same communication and service issues remain. I have now decided to sell the property and move on rather than continue dealing with the situation.

Based on my personal experience, I would not purchase another property through SO Resi, nor would I recommend a property managed by MTVH. I would strongly encourage prospective buyers to carry out thorough due diligence and research before committing to a purchase.

Roy, from After sales team make it proces very smooth. He is a Star in his Team ! Thank you 🙏🏻

Ariana was fantastic, keeping me up to date on the progress of my application and supporting both the buyer and seller through this process!

Ariana was the most incredible agent I could have asked for - constant check-ins, consistently took my calls and updated with email at every prominent stage. Not to mention keeping our agent for the property we are moving onto advised. So thankful, thank you!