Service was good in store. Problem found was my telephone number was incorrect which caused problems with the financial side of things. Would have been better if my phone number had been read back to... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Excellent range. Great quality and services. We have been customers of Sofology for 15 years and have always been happy with the product. Gary at the Teesside park showroom was amazing. Nothing was to... See more
Company replied
Great to be in a store where you feel no pressure to buy a product. Left to look at what you want and if you need more information the staff are very willing to help. They will give you the table to... See more
Company replied
Provided with information on viewing sofas, and how to seek support. Friendly support, time to consider the choice I made and information provided on how best to look after my sofa.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2K reviews
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Ray was great
16 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to give us your feedback. 😊
Great experience
Gary was great at helping us from the minute we walked in. He introduced himself, let us know where everything was and let us walk around. He came and found us after we had decided on a sofa, talked us through the process and helped us with everything we needed. He was so friendly and an asset to the company.
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you so much for taking the time to leave us a wonderful 5-star review! We are truly grateful for your feedback and thrilled to hear that you had such a positive experience with our service. Your satisfaction means everything to us, and we are always striving to provide the best possible support to our valued customers. If you ever have any questions, concerns, or need further assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again.
Staff friendly and attentive without…
Staff friendly and attentive without being ‘in your face’ which is a refreshing change
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for your fantastic review! We’ll share your feedback with the team.
Was able to look around in peace and…
Was able to look around in peace and not be pressured into anything, but salesman on hand for any questions and or queries
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to give us your feedback. 😊
Buying sofa
Buying the sofa was a good experience, staff were helpful without being pushy. However I don’t want to comment on after care as we havnt got the sofa yet
13 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 4-star review!😊
Gary in the Teesside park store was…
Gary in the Teesside park store was excellent with us from the moment we walked through the doors!
13 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New chairs
I bought 2 chairs at stockton branch and the salesman was very polite and very helpful and sorted my purchase out With no problem at all i was very pleased will use this branch again thanks jan
9 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Thank you for choosing Sofology Ian!
Excellent service
Excellent service, very helpful and honest and let us take as much time as we needed, would recommend a visit
10 January 2026
Reply from Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent service from Gary
The service from Gary was fantastic
He really knows his stuff, put us at ease ,helped us select the perfect
Couch for our family.
Excellent member of staff you have .
10 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
The customer advisor was helpful
The customer advisor was helpful, but also gave us space to consider the products and decide on the one we wanted
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Wonderful customer service
Wonderful customer service, perfect balance of helpful but not pushy (some stores I’d visited I couldn’t breath of sales staff following me around) couldn’t have asked for a more refreshing experience in sofology!
7 January 2026
Reply from Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Merv, we will make sure to pass this on! Have a nice day.
Really helpful
We came in a few days ago and loved the Giorgio sofa, Gary was really helpful, showing us all the different options. We've been in today and ordered and again he was extremely helpful and explained how to look after the sofa aswell. Sofa is very comfy, can't wait for it to arrive
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Sales assistant very helpful and…
Sales assistant very helpful and friendly, explaining everything us clearly.
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Great display John sales man very polite knowledgeable and helpful all aspects explained very professional
2 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store customer service
2 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great
Used sofology for our last 3 sofas love the service not pushy at all but there when wanted …. Sofas have always been great quality , would recommend
2 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Both Tony & Ray @ Teeside have been…
Both Tony & Ray @ Teeside have been amazing at advising, listening, providing multiple quotes for multiple options on an array of sofas. They are so patient and never push decisions .. it has been a pleasure to purchase from Sofology ! Thankyou I can’t wait to see the results & enjoy lounging
31 December 2025
Reply from Sofology - Stockton-on-Tees
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
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