Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... See more
Company replied
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2K reviews
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Very good customer and excellent…
Very good customer and excellent quality products. Can't wait for our sofas to arrive.
1 August 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Staff were helpful with me choosing the…
Staff were helpful with me choosing the right size of sofa and colour
25 July 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Quick and easy
25 July 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Emma the salesperson was extremely…
Emma the salesperson was extremely knowledgeable and helpful ensuring we had chosen the right L shape sofa for our lounge
25 July 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Your not harassed by staff for you to make a decision.
Staff were understanding and very helpful.
23 July 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Fantastic service by Tony who was…
Fantastic service by Tony who was extremely polite and very helpful
22 July 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Very friendly and efficient staff
Very friendly and efficient staff. Loved shopping here.
18 July 2026
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars 😊
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Carol
I am very happy with our experience…
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable. Thank you Chloe.
6 July 2026
Reply from Sofology - Stockton-on-Tees
Thank you for this great review Kathy!
Good old fashioned customer service.
Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction very easy. He advised of the finer details which some people tend to omit. There were lots of choices of suites but he guided us to the right suite for us.
12 July 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The customer service from the staff…
The customer service from the staff instore was excellent "definitely 5 stars" . I was given lots space and time to decide which sofa I wanted. The quality of the sofa is pure luxury.
22 June 2026
Reply from Sofology - Stockton-on-Tees
Thank you for sharing your experience Denise!
Very happy with our purchase
After having a poor quality sofa returned to another company we were disheartened looking for another
We looked at various outlets and found nothing we liked particularly until we visited sofology the store was very modern bright and full of beautiful sofas in many colours and styles we found the perfect one ordering was straightforward delivery time was confirmed yes it was a long time away but was made clear from the outset
Delivery was made when expected guys were very helpful and fixed it all together
We had full care instructions and are now enjoying sitting in it 6 months later and still as good as new unlike our previous purchase
24 September 2025
Reply from Sofology - Stockton-on-Tees
Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!
helpful & friendly sales lady
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
20 June 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
My second time buying a sofa from…
My second time buying a sofa from Sofology.
A house move has prompted a new purchase.
Lots of choice. Staff are not pushy at all they leave you to browse.
Lots of payment options.
29 May 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Never been refused finance in my life
13 June 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
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