First time buyer, over the moon with my purchase, lovely clean store, friendly helpful staff, Garry was very helpful
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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See what reviewers are saying
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2K reviews
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Reply from Sofology - Stockton-on-Tees
Thank you for choosing Sofology Ian!
Excellent service
Excellent service, very helpful and honest and let us take as much time as we needed, would recommend a visit
10 January 2026
Reply from Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent service from Gary
The service from Gary was fantastic
He really knows his stuff, put us at ease ,helped us select the perfect
Couch for our family.
Excellent member of staff you have .
10 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
The customer advisor was helpful
The customer advisor was helpful, but also gave us space to consider the products and decide on the one we wanted
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Wonderful customer service
Wonderful customer service, perfect balance of helpful but not pushy (some stores I’d visited I couldn’t breath of sales staff following me around) couldn’t have asked for a more refreshing experience in sofology!
7 January 2026
Reply from Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Merv, we will make sure to pass this on! Have a nice day.
Really helpful
We came in a few days ago and loved the Giorgio sofa, Gary was really helpful, showing us all the different options. We've been in today and ordered and again he was extremely helpful and explained how to look after the sofa aswell. Sofa is very comfy, can't wait for it to arrive
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Sales assistant very helpful and…
Sales assistant very helpful and friendly, explaining everything us clearly.
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Great display John sales man very polite knowledgeable and helpful all aspects explained very professional
2 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store customer service
2 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great
Used sofology for our last 3 sofas love the service not pushy at all but there when wanted …. Sofas have always been great quality , would recommend
2 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Both Tony & Ray @ Teeside have been…
Both Tony & Ray @ Teeside have been amazing at advising, listening, providing multiple quotes for multiple options on an array of sofas. They are so patient and never push decisions .. it has been a pleasure to purchase from Sofology ! Thankyou I can’t wait to see the results & enjoy lounging
31 December 2025
Reply from Sofology - Stockton-on-Tees
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Gary made buying a new sofa so easy
Plenty of choice and lots of colour options, blnot just your standard colours. Staff very knowledgeable, friendly and not too pushy. Gary the resident 'Canadian' provided excellent customer service and honest advice abiut our purchase. Thank you so much.
28 December 2025
Reply from Sofology - Stockton-on-Tees
Hello, thank you so much for your review. We are so happy to hear this!
Reply from Sofology - Stockton-on-Tees
Thank you so much for taking the time to share your feedback with us
Fab experience with Chloe
Fab experience with Chloe. She was so lovely, down to earth and approachable. Really lovely lady!
14 December 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Chloe, we will make sure to pass this on! Have a nice day.
Merv very friendly polite and helpful…
Merv very friendly polite and helpful explained everything i needed to no
9 December 2025
Reply from Sofology - Stockton-on-Tees
Hello Donna great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Zero customer service poor quality sofas
Purchased a sofa from these for £3800 salesman was brilliant but that’s about where there customer service ends. Was damaged on delivery which I paid a lot of money for, they sent a technician out weeks later to sort that out. Then a few weeks later these supporting beams have went on the sofa. Tried calling the customer support for 2 days now and am constantly on hold. Tried contacting the store I purchased it from but they say they can’t do nothing because it’s a technical issue. Honestly wish I could just return the sofa and get a full refund as I will never go to this company again
8 December 2025
Unprompted review
Reply from Sofology - Stockton-on-Tees
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Reply from Sofology - Stockton-on-Tees
Thanks you for the 5 star review
Friendly staff
Very nice , friendly gentleman served us , very informative and answered all questions .
3 December 2025
Reply from Sofology - Stockton-on-Tees
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Helpful team
We had a specific set of requirements, the consultant that guided us helped enormously.
29 November 2025
Reply from Sofology - Stockton-on-Tees
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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