Gordon was very good at his job, made sure we were fully aware of everything we needed to know before making the purchase. Very knowledgeable, welcoming and made us feel at ease throughout
Company replied
Location
Switch locationUnit A, 226 Purley Way, CR0 4XG Croydon, GB
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See what reviewers are saying
I felt no pressure, just received a lot of help in a pleasant, relaxed way from Abe. I walked in and out of the store four times and each time I go back I was pleasantly received by Abe who patie... See more
Company replied
Excellent. Gordon was so helpful, everything was explained thoroughly, friendly. We were in between 2 models of sofas and thanks to Gordon’s patience, he walked us through every single detail of each... See more
Company replied
We had an excellent experience thanks to Amen. She provided brilliant customer service from start to finish. She was friendly, professional, patient, and went above and beyond to make sure everything... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, 226 Purley Way, CR0 4XG, Croydon, United Kingdom
4.8
Excellent
3K reviews
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Staff were very helpful and no pressure…
Staff were very helpful and no pressure on you to decide, took time and showed us different styles,fabrics and pro's,and con's of each
9 June 2026
Reply from Sofology - Croydon
Thank you Peter
The sales person was very patient and…
The sales person was very patient and helpful, nothing was too much
12 June 2026
Reply from Sofology - Croydon
Thank you for awarding us 5 stars :-)
Great customer service from Evilina
Great customer service from Evilina. She kindly took her time to confirm all possible needs regarding the comfort and design of the sofa I was looking for.
Thank you.
10 June 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Evilina, we will make sure to pass this on! Have a nice day.
Great service in the Purley store
Great service in the Purley store. Gordon was very helpful as was the store manager.
7 June 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Gordon, we will make sure to pass this on! Have a nice day.
We had a brilliant experience at…
We had a brilliant experience at Sofology Croydon when ordering our new sofa. Their customer service and explanation of the product really impressed me. We would highly recommend them to anyone.
6 June 2026
Reply from Sofology - Croydon
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer service was professional…
The customer service was professional and the delivery service was quick also installation was excellent. I am happy with the buy and service.
7 June 2026
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Experience has been good
So far the experience has been good, staff were friendly, helpful and knowledgeable.
24 April 2026
Reply from Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
It was very comfortable environment
It was very comfortable environment, staff was pleasant.
25 May 2026
Reply from Sofology - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Croydon branch delivered £1K reclining…
Croydon branch delivered £1K reclining chair which did not work.Delivery men refused to take it away.10 day wait for service technician.Phone calls &emails to Sofology no help.Customer service & products are to be avoided to save yourself a waste of money& endless hassle.Worst company I have ever had to deal with.Never again!
15 May 2026
Unprompted review
Reply from Sofology - Croydon
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
listen to your customer,
The assistance branch manager was very helpful and listened to what I had to say
15 May 2026
Reply from Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The worst delivery service ever
17 May 2026
Reply from Sofology - Croydon
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Excellent customer service throughout
Excellent customer service throughout. Quality sofas that will last.
14 May 2026
Reply from Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
It was a lovely showroom
It was a lovely showroom, with a great choice of sofas.
The salesperson was informative and friendly.
11 May 2026
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very good service in store and on the…
Very good service in store and on the website chat message service
24 April 2026
Reply from Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great place
The staff were lovely didn’t rush or pester us, answered any questions we had
25 April 2026
Reply from Sofology - Croydon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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