Sofology - Croydon Reviews 2,830

Very impressed with the non pushy sales people in Sofology. Made the process very simple.

What a great and straight

After browsing around Purley Cross Retail Park, stepping into Sofology Croydon felt like a breath of fresh air. From the moment I arrived, I was warmly greeted and clearly guided through the different sofa sizes and options available. The showroom itself is absolutely beautiful—spotless, stylish, and incredibly inviting.

I’d already browsed the website beforehand and thought I knew exactly what I wanted… but wow, I didn’t expect to fall in love with so many sofas! Choosing wasn’t easy, but I eventually decided on the Cricket, and it is simply stunning.

I was even offered a lovely coffee while I took my time (and a lot of time!) exploring all the options. What really stood out was how the team worked together to help me make my decision. There was a genuine sense of teamwork and care, which was so refreshing and made the whole experience enjoyable rather than pressured.

I’ll be honest—I’m a difficult customer, and to prove it, I changed the colour once I got home! This was absolutely no trouble to the team at all. They were understanding, helpful, and made the change effortlessly, which I really appreciated.

They also very helpfully reminded me to measure my space and check door access too (lol), because of course I’d completely forgotten to do this. That extra attention and reassurance made such a difference.

I’m especially pleased with the SofaShield—with a dog, a cat, a child, and a messy husband, it was an absolute must! I also picked up the care kit because I want to keep my new beauty looking gorgeous for years to come.

Overall, I’m beyond happy with my experience at Sofology Croydon. Fantastic service, a beautiful store, and a genuinely supportive team. I’m super chuffed!

Very helpful sales assistant who also then gave me time to make a decision. I was even made a cup of tea!

The support we were given was discreet but very helpful the staff member was helpful cheerful and knowledgeable

Knowledge an friendliness of staff

We knew we wanted a recliner sofa but hadn’t realised just how many options there were! Amen at the Croydon Depot was incredibly patient and took the time to talk us through everything, helping us narrow it down to a sofa that perfectly suited our needs.

Gordon in purley way was really friendly and helpful, not pushy in any way. Great job

Gordon was great I already had what I wanted in the basket from another sales person who was also great but I could not remember her name he was insistent on finding her which he did and was willing to call her but she was with someone else and I was happy to have him help me. He was honest and very attentive and also informative. I was happy with my choice but he made me feel more confident in my decision.

The welcome at the store was great with soft pressure on us to discuss
Gordon was fantastic helping all the way

He explained how the business works with all of thier ethics

Impressed

Wioleta was very helpful & professional in helping me to review options & make the order. A well designed show room which made it easy to try the comfort of the sofas.

Gordon was very attentive and knowledgeable

We visited the Croydon branch, and it was lovely. It was clean and tidy and inviting.
We were not harassed by the staff but someone was available when we needed them.
Gordon helped us on the day and he was really helpful, he gave us lots of information and answed all our questions. Gordon gave us space when we needed it but was also available when we were ready.
We had a much better experience than in DFS and are so glad that we purchased from sofology.
I can highly recommend thus store and definitely Gordon for the service he provided.

Very focussed. Fully knowledgeable about the style of sofa we were looking for.

We bought our sofa from the Croydon store and had a great experience. Gordon was extremely helpful, knowledgeable, and patient throughout the process. He took the time to understand what we were looking for and made the whole experience smooth and enjoyable. Highly recommend both the store and Gordon’s excellent customer service.

The sales lady was very professional and helpful as I bought a sofa and answered al questions

Our assistant Gordon was very helpful. All the other staff very polite too. No pressure sales. And bought a very comfy sofa!

Amenjit was absolutely amazing! She answered all of my mother and I’s queries. She was so helpful and made the process of purchasing my new sofa so smooth and easy. What a star! Thank you soooo much