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Sofatime Reviews 

380
•
TrustScore 4.5 out of 5

4.7

Sofa Store
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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, friendly, and patient, guiding them through various options without pressure. Many people highlight the excellent customer service, noting that interactions felt comfortable and stress-free, leading to successful purchases of quality products. However, some reviewers were not happy with customer service, citing issues like poor communication, unresponsiveness to messages, and a lack of follow-up. People reported difficulties reaching customer care, receiving no response to emails, and experiencing delays in understanding delivery or resolving issues.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, helpfulness, and extensive product... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Service

People report positive experiences with service, with many reviewers expressing high satisfaction and calling... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

User experience

Clients share positive opinions on the user experience, with many reviewers describing it as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more

Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(380)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bought my sofa in Omagh store

Bought my sofa in Omagh store. Had a very good experience bought it on the sale was so impressed with quality. Was treated well in store by johnston (manger) and Karen who we bought our sofa through.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

We visited the Omagh store just to…

We visited the Omagh store just to browse. Jeff was really helpful and able to answer any questions we had regarding the sofas we were looking at. He was able to talk us through how the delivery/ shipping process would happen as we aren't local to the area.
Overall a pleasant experience and we look forward to the delivery of our new sofas.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony was an amazing guy

Tony was an amazing guy, great to work with, super helpful, patient, deeply knowledgeable about the product and couldn't be more supportive during the selection and purchase process. Highly recommend Sofatime and Tony if you're considering a new sofa!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony is a legend - seek him out!

Tony was extremely knowledgeable, helpful and friendly when we were figuring out which bed and mattresses to buy! Really glad we had him guiding us through the process and would definitely suggest you seek him out next time you’re in Dreams Coleraine!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Sofa purchase

Lizzie was very very helpful showing me different ranges of 2 seater and 3 seater sofas. Opted for a 2 seater which I love (didn't want to get off the sofa in showroom!!) 2nd time purchasing a large item from Lizzie, credit to Dreams/Sofatime! Thanks Kimberley A

11 March 2026
Unprompted review

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