I have visited the shop twice to purchase a sofa and both times I have had the privilege to been seen by kerry both times she was absolutely amazing and the best experience to what was a big decision... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.
Contact info
6-16 Duncrue Crescent, BT3 9BW, Belfast, United Kingdom
- 028 9050 8300
- customer.care@sofatime.co.uk
- sofatime.co.uk
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We just purchased 4 sofas thanks to…
We just purchased 4 sofas thanks to Jonnys excellent service. He checked all stock in other stores and gave great advice. So patient and helpful
Matthew in the cresent link store was…
Matthew in the cresent link store was very kind he rode the lift for the first time with our lift fan son and was very helpful.
I have visited the shop twice to…
I have visited the shop twice to purchase a sofa and both times I have had the privilege to been seen by kerry both times she was absolutely amazing and the best experience to what was a big decision but kerry made me feel so comfortable and at ease and it ended in me purchasing a lovely big new sofa. Cant thank kerry enough xx
Amazing experience
Amazing experience - Kerry helped us out, talked us through everything got us the best price and explained every detail.
Great experience in sofa time
Great experience in sofa time, very helpful with Lee. Would come back brilliant service.
Just got ordered our new sofa with the…
Just got ordered our new sofa with the help of Tony. He was very patient and helped and offered suggestions, he allowed us to sit and get a feel for the sofa without pressure and helped measure and make sure it was the right fit for us. Would 100% recommend speaking with Tony, customer service was exceptional.
Absolutely fantastic
Absolutely fantastic, as my wife and I entered the store, we were meet by Joe.
He introduced himself and made my wife and I very welcome, as we were both very unsure as to what exactly we were looking for when it came to buying a sofa.
His customer service was simply outstanding, was nice and relaxed and was able to answer our questions very well.
He gave us time to discuss and we didn’t feel pressured into buying.
With help of Joe, my wife and I were able to find what we wanted and made a total spend of £1,950 in his store.
Thanks to Joe! He made our Sofa Time extra special.
Great customer service from William…
Great customer service from William very friendly, easy to chat with, sale processed quick
Great experience
Tanya was so helpful. Was able to get us sorted with a sofa really quickly, was so friendly.
Staff so helpful and efficient
Staff so helpful and efficient, helped by conor and lizzie
New sofa
When into my local bed and sofa store and got met by the salesman went and looked about an seen a sofa we liked Jeff came up to us and explained all pricing options and stuff awesome guy definitely be back to do more deal with him.
Great service from Joe and Tanya no…
Great service from Joe and Tanya no pressure to buy got the price for the chair we wanted and went home to check size and then ordered the next day no hassle
Joe in the Newtownabbey branch was…
Joe in the Newtownabbey branch was fantastic, top service and very helpful. He described and explained everything very well and was brilliant with our kids. Biscuits and coffee too .
Top service
Got a bed last month from a girl called…
Got a bed last month from a girl called lizzie and just came back and ordered a sofa from her, she is the nicest girl I’ve come across while shopping, so much knowledge and experience on anything we’d asked, would definitely recommend dreams/sofa time and especially Lizzie
Melissa was amazing
Melissa was amazing, I came in to have a look & bought a fabulous sofa set! She was a total joy, so helpful!
Good friendly customer service from…
Good friendly customer service from Tanya
We bought our suite of furniture from Johnston in Dreams Omagh
We bought our suite of furniture from Johnston, we found him to be an excellent sales man who knew what he was talking about and was in no way pushy. He made the whole experience very simple and straightforward
Lee was very helpful and explained all…
Lee was very helpful and explained all the options clearly. Thank you
Excellent customer service
As soon as we entered the store Tanya came to greet us and gave us directions for the lift as we had a pushchair. The whole process she was great and went smoothly! Tanya gave us lots of advice and tips. She offered us beverages all throughout our visit and was very helpful! We will definitely be back in the future.
Great customer service
Great customer service, Shirley was fantastic. Philip and Tony excellent too. All very knowledgeable and very patient.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








