We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more
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Company details
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Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.
Contact info
6-16 Duncrue Crescent, BT3 9BW, Belfast, United Kingdom
- 028 9050 8300
- customer.care@sofatime.co.uk
- sofatime.co.uk
No recent history of asking for reviews
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Replied to 75% of negative reviews
Typically replies within 1 week
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Just got ordered our new sofa with the…
Just got ordered our new sofa with the help of Tony. He was very patient and helped and offered suggestions, he allowed us to sit and get a feel for the sofa without pressure and helped measure and make sure it was the right fit for us. Would 100% recommend speaking with Tony, customer service was exceptional.
Absolutely fantastic
Absolutely fantastic, as my wife and I entered the store, we were meet by Joe.
He introduced himself and made my wife and I very welcome, as we were both very unsure as to what exactly we were looking for when it came to buying a sofa.
His customer service was simply outstanding, was nice and relaxed and was able to answer our questions very well.
He gave us time to discuss and we didn’t feel pressured into buying.
With help of Joe, my wife and I were able to find what we wanted and made a total spend of £1,950 in his store.
Thanks to Joe! He made our Sofa Time extra special.
Great customer service from William…
Great customer service from William very friendly, easy to chat with, sale processed quick
Great experience
Tanya was so helpful. Was able to get us sorted with a sofa really quickly, was so friendly.
Staff so helpful and efficient
Staff so helpful and efficient, helped by conor and lizzie
New sofa
When into my local bed and sofa store and got met by the salesman went and looked about an seen a sofa we liked Jeff came up to us and explained all pricing options and stuff awesome guy definitely be back to do more deal with him.
Great service from Joe and Tanya no…
Great service from Joe and Tanya no pressure to buy got the price for the chair we wanted and went home to check size and then ordered the next day no hassle
Joe in the Newtownabbey branch was…
Joe in the Newtownabbey branch was fantastic, top service and very helpful. He described and explained everything very well and was brilliant with our kids. Biscuits and coffee too .
Top service
Got a bed last month from a girl called…
Got a bed last month from a girl called lizzie and just came back and ordered a sofa from her, she is the nicest girl I’ve come across while shopping, so much knowledge and experience on anything we’d asked, would definitely recommend dreams/sofa time and especially Lizzie
Melissa was amazing
Melissa was amazing, I came in to have a look & bought a fabulous sofa set! She was a total joy, so helpful!
Good friendly customer service from…
Good friendly customer service from Tanya
We bought our suite of furniture from Johnston in Dreams Omagh
We bought our suite of furniture from Johnston, we found him to be an excellent sales man who knew what he was talking about and was in no way pushy. He made the whole experience very simple and straightforward
Lee was very helpful and explained all…
Lee was very helpful and explained all the options clearly. Thank you
Excellent customer service
As soon as we entered the store Tanya came to greet us and gave us directions for the lift as we had a pushchair. The whole process she was great and went smoothly! Tanya gave us lots of advice and tips. She offered us beverages all throughout our visit and was very helpful! We will definitely be back in the future.
Great customer service
Great customer service, Shirley was fantastic. Philip and Tony excellent too. All very knowledgeable and very patient.
Costumer service and help received from…
Costumer service and help received from Jeff in the Omagh store
Bought my sofa in Omagh store
Bought my sofa in Omagh store. Had a very good experience bought it on the sale was so impressed with quality. Was treated well in store by johnston (manger) and Karen who we bought our sofa through.
We visited the Omagh store just to…
We visited the Omagh store just to browse. Jeff was really helpful and able to answer any questions we had regarding the sofas we were looking at. He was able to talk us through how the delivery/ shipping process would happen as we aren't local to the area.
Overall a pleasant experience and we look forward to the delivery of our new sofas.
Tony was an amazing guy
Tony was an amazing guy, great to work with, super helpful, patient, deeply knowledgeable about the product and couldn't be more supportive during the selection and purchase process. Highly recommend Sofatime and Tony if you're considering a new sofa!
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