They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more
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shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more
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Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more
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Company details
About SnusMe.io
Written by the company
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Contact info
Box 612, 53116, Lidkoping, Sweden
- info@snusme.io
- snusme.io
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy company
I really appreciate that they ship to the United States and even though I don’t like to pay for shipping, considering the distance my order traveled, I can’t complain. Also, I received my order exactly 7 days from the order date. I will definitely be ordering from them again.
1 April 2026
Unprompted review
Reply from SnusMe.io
Hi,
Seven days from Sweden to the US is a solid delivery time, and we're glad the overall experience made it worth it. Thanks for choosing us, we look forward to your next order.
Best,
SnusMe Team
1 Star
1 Star – Disappointing Experience and Poor Resolution
I reported a clear product issue and provided photos showing the patches were compromised and hard one side. The response I received was that it “seems like there’s no issue,” which didn’t reflect the evidence I shared.
Additionally, the product referenced in the resolution was incorrect. I originally reported an issue with the tropical product, but was issued a 50% refund for Raspberry Lemon instead. This suggests my initial message was not fully reviewed.
A partial refund on the wrong item doesn’t resolve the problem. I was expecting a more accurate and thoughtful response, along with a proper resolution based on the actual issue.
Overall, this experience felt rushed and not handled with the level of attention or accountability I expected
30 March 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about this experience. That's clearly not the level of service we want to provide, and we understand your frustration. It sounds like your case needs a proper second look. Please reach out again at support@snusme.com and reference this review so the team can revisit your case with fresh eyes and make sure it's handled correctly this time.
Best regards,
SnusMe Team
Exactly what I ordered and fast!
Excellent delivery shipped fast and on time and exactly what I ordered. I will definitely be ordering again.
Thank you!
30 March 2026
Reply from SnusMe.io
Hi,
Glad everything arrived on time and just as you ordered. We look forward to having you back, thanks for the kind words.
Warm regards,
SnusMe Team
Reply from SnusMe.io
Hi,
We'll make sure the team hears this. Thanks for taking the time to share.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
That about sums up what we're going for. Thanks for the review.
Best,
SnusMe Team
Easy experience ordering to canada
Easy experience ordering to canada! ordered on thursday, it came on monday.
30 March 2026
Reply from SnusMe.io
Hi,
Thursday to Monday for a delivery to Canada is a great turnaround. Glad the whole process was smooth for you. Thanks for the review.
All the best,
SnusMe Team
Still waiting on product to arrive
27 March 2026
Reply from SnusMe.io
Hi,
Thanks for your patience. Sometimes customs and other factors along the way can add a few extra days to delivery times, but your order should be with you soon. If you'd like an update in the meantime, feel free to reach out to us at support@snusme.com and we'll check on it for you.
Best regards,
SnusMe Team
Order mix-up
I have been a regular customer now for over two years and have always received great and prompt service. You have been out of the Chapo white crystal for some time so I ordered 30 cans of Syx Spearmint. This is a good alternative and it arrived promptly as usual. Unfortunately, I only received 20 cans. I’ve already notified you about this
27 March 2026
Reply from SnusMe.io
Hi,
Thank you for being such a loyal customer over the past two years. We're sorry to hear about the missing cans in your latest order. Since you've already been in touch with us, the support team will get this sorted for you as quickly as possible.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Sorry about the wait. Customs processing times can unfortunately vary and are outside our control, but we're glad it made it through in the end. We hope you enjoy your order.
Cheers,
SnusMe Team
Happy Customer
I'm happy with my experience with this site and plan on doing business with them again soon.
28 March 2026
Reply from SnusMe.io
Hi,
That's great to hear. We look forward to your next order, thanks for choosing us.
Warm regards,
SnusMe Team
Convenient!
Good experience even with a holdup from the F. D. A. On the states side of the transaction.
The only complaint. I thought I was ordering 7.5 mg and everything I received was 3 mg.
25 March 2026
Reply from SnusMe.io
Hi,
Glad to hear the overall experience was good despite the FDA delay. Regarding the strength, we totally understand the mix-up. It's an easy one to make since we list both nicotine mg per pouch and mg per gram. Hopefully you'll still enjoy what you received, and now you know what to look for next time.
All the best,
SnusMe Team
My order was received and correct
My order was received and correct. Continous updates truly will order from snus again
26 March 2026
Reply from SnusMe.io
Hi,
Glad everything arrived as it should and that the updates kept you in the loop. We'll be here when you're ready for your next order.
Best,
SnusMe Team
Very good sweeden company with snus and…
Very good sweeden company with snus and nic pouches i can only recommend also shipping is fast 🤗
27 January 2026
Reply from SnusMe.io
Hi,
Thanks for the recommendation, really appreciate the kind words. Glad the shipping lived up to expectations too.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
Thanks for the review. Enjoy your order.
All the best,
SnusMe Team
Reply from SnusMe.io
Hi,
Sweden to Colorado in 4 days is a solid result. Glad you're enjoying the jumbo can, it's a great way to stock up. Thanks for the review.
Best regards,
SnusMe Team
I received my order within 7 days of…
I received my order within 7 days of placing it from Sweden to the US.
The price was good as well considering they're almost 10$ a can here.
27 March 2026
Reply from SnusMe.io
Hi,
Seven days from Sweden to the US is great timing, and we're glad the savings made it worth it compared to local prices. Thanks for choosing us.
Warm regards,
SnusMe Team
Best snus site fr
Pricing good, speed of delivery excellent and had all the selection we need
27 March 2026
Reply from SnusMe.io
Hi,
Glad we ticked all the boxes for you. Thanks for the review.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
Thanks for the kind words, happy it all arrived quickly and correctly.
Best,
SnusMe Team
Reply from SnusMe.io
Hi,
That's what we strive for. Thank you for the review, we appreciate it.
Kind regards,
SnusMe Team
The product is great
The product is great, fair priced and it was delivered on a schedule. As promised. I buy exclusively from snusme.com and will continue to do so!
Thank you!!!
26 March 2026
Reply from SnusMe.io
Hi,
Hearing that you buy exclusively from us is a real compliment. Thank you for that kind of trust and loyalty. We're glad the products, pricing, and delivery keep hitting the mark for you.
All the best,
SnusMe Team
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