ordered shoes that they had posted as available 1 day later shoes weren't available. canceled order asked for refund got email stating I would receive my refund with in 3-5 business days been almost a... See more
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It has been 2 weeks since originally purchased. No shipping notification yet. I followed up with both text and email customer service options on their website, which i did receive a response saying... See more
Company replied
The Air Jordan 4 SB “Pine Green” quality is excellent and the prices are reasonable. However, I must mention that the shipping speed was slightly slower than expected. It took approximately 16 days fo... See more
Company replied
It’s been over a month, no package, no explanation. Computer generated responses to my inquiries. Waiting to see how frustrating it will be to get refunded. Update, I received my order about 5 week... See more
Company replied
Company details
Written by the company
Started On 2019, and We move forward to the future. Getting you the best brands items and the lowest price possible. At SneakerDaily, we are passionate about sneakers and apparel. Established in 2019, we have been providing the latest and greatest in footwear and fashion to our valued customers. With a commitment to quality, style, and exceptional customer service, we strive to create a memorable shopping experience for all sneaker enthusiasts. Our Mission Our mission is to curate a collection of premium sneakers and apparel that reflects the latest trends and caters to diverse styles. We believe that sneakers are not just footwear; they are a form of self-expression and an extension of one’s personality. That’s why we carefully select each item in our inventory, ensuring that it meets our high standards of quality and design. Unparalleled Customer Service At SneakerDaily, we prioritize customer satisfaction above all else. Our dedicated team is here to assist you every step of the way, whether you have a question about our products, need help with sizing, or require assistance with an order. We are committed to providing prompt and helpful support, ensuring that your shopping experience with us is nothing short of exceptional. Quality and Durability We understand that when it comes to sneakers and apparel, quality and durability are essential. That’s why we source our products from reputable brands and manufacturers known for their craftsmanship and attention to detail. Each item undergoes rigorous quality control to ensure that it meets our strict standards, guaranteeing that you receive a product that is built to last. Easy and Secure Shopping Shopping at SneakerDaily is easy and secure. Our user-friendly website allows you to browse our extensive collection with ease, providing detailed product descriptions and images to help you make informed purchasing decisions. We offer a variety of secure payment options, including PayPal, MasterCard, and Visa, ensuring that your personal information is protected throughout the checkout process. Fast and Reliable Shipping We understand that you’re excited to receive your new sneakers and apparel, which is why we strive to process and ship orders quickly. We offer free worldwide shipping on all orders above $99, and our efficient logistics partners ensure that your package arrives safely and on time. You can also track your order every step of the way, giving you peace of mind and allowing you to plan your sneaker debut. Easy Returns and Exchanges We want you to be completely satisfied with your purchase from SneakerDaily. If for any reason you’re not happy with your order, we offer easy returns and exchanges within 14 days. Our customer support team is ready to assist you throughout the process, making it hassle-free to find the perfect fit or exchange for a different style. Visit Us If you’re in the Trexlertown, PA area, we invite you to visit our physical store located at 7150 Hamilton Blvd, Suite 310. Our knowledgeable and friendly staff will be delighted to assist you in person, providing personalized recommendations and helping you find the perfect sneakers and apparel to elevate your style. Contact Us We love hearing from our customers. If you have any questions, feedback, or inquiries, please don’t hesitate to reach out to us. You can contact our customer support team via email at support@sneakerdaily.us. We are committed to providing timely and helpful responses to ensure your satisfaction. Thank you for choosing SneakerDaily as your go-to destination for premium sneakers and apparel. We look forward to serving you and helping you stay one step ahead in the world of fashion. Sincerely, The SneakerDaily Team
Contact info
7150 Hamilton Blvd Suite 310, 18087, Trexlertown, United States
- support@sneakerdaily.us
- sneaklaces.com
2.0
Poor
40 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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It’s been over a month
It’s been over a month, no package, no explanation. Computer generated responses to my inquiries. Waiting to see how frustrating it will be to get refunded.
Update, I received my order about 5 weeks after purchasing. They are exactly what I ordered, but the turnaround time was wacky. To small, but will keep as opposed to uncertainty in refunds or exchange window.
5 November 2023
Reply from SneakerDaily
Dear Jennifer,
Thank you for taking the time to provide us with your feedback. We value your input and sincerely apologize for any shortcomings you experienced with our service.
We deeply regret any inconvenience caused and want to assure you that we take your feedback seriously. We are committed to improving our services and ensuring that your future experiences with us exceed your expectations.
Your satisfaction is of utmost importance to us, and we are dedicated to making the necessary changes to enhance our offerings. We appreciate your trust and look forward to the opportunity to serve you again in the future.
Please be assured that when you return to make another purchase, you can expect a higher level of service. We genuinely believe that we can provide you with an improved experience that will meet and exceed your expectations.
Once again, we apologize for any inconvenience caused. We value your business and appreciate your feedback as it helps us in our continuous efforts to enhance our services.
If you have any further comments or suggestions, please do not hesitate to reach out to us. We are here to listen and ensure that your concerns are addressed.
Thank you for your understanding and continued support. We look forward to serving you better in the future.
Best regards,
The order took a long time to arrive…
The order took a long time to arrive and when I asked for a response it was late in answering me, so by phone they never answered my call and when I tracked my order it was always in the same place, it never moved from there it was more for a month my order in the same place it is possible that it did not move from that place they need better that I had a negative experience with your service sorry for saying it but it's the truth
6 November 2023
Reply from SneakerDaily
Dear Juan,
Thank you for taking the time to provide us with your feedback. We value your input and sincerely apologize for any shortcomings you experienced with our service.
We deeply regret any inconvenience caused and want to assure you that we take your feedback seriously. We are committed to improving our services and ensuring that your future experiences with us exceed your expectations.
Your satisfaction is of utmost importance to us, and we are dedicated to making the necessary changes to enhance our offerings. We appreciate your trust and look forward to the opportunity to serve you again in the future.
Please be assured that when you return to make another purchase, you can expect a higher level of service. We genuinely believe that we can provide you with an improved experience that will meet and exceed your expectations.
Once again, we apologize for any inconvenience caused. We value your business and appreciate your feedback as it helps us in our continuous efforts to enhance our services.
If you have any further comments or suggestions, please do not hesitate to reach out to us. We are here to listen and ensure that your concerns are addressed.
Thank you for your understanding and continued support. We look forward to serving you better in the future.
Best regards,
They sell FAKES
They sell FAKES. They are fraud. Luckily I used PayPal and they refunded me. DO NOT BUY FROM THIS COMPANY
14 October 2023
Reply from SneakerDaily
Dear Customer,
I hope this message finds you well. I am writing to personally apologize for the recent negative experience you had with our store. We deeply regret any inconvenience or frustration this may have caused you, and I would like to take this opportunity to clarify the situation and address your concerns.
First and foremost, please accept our sincere apologies for any misunderstanding that may have occurred. We value every customer's feedback, and it is through these valuable insights that we continually strive to improve our services. Your feedback is crucial to us, and we genuinely appreciate you bringing this matter to our attention.
After thoroughly investigating the issue, we have identified that there was indeed a mistake on our part. We acknowledge that the situation could have been handled better, and we take full responsibility for the oversight. Rest assured, we have taken immediate steps to rectify the problem and ensure that it does not happen again in the future.
We are committed to providing exceptional customer service and maintaining the highest standards in our store. Your satisfaction is of utmost importance to us, and we want to make things right. We value your patronage and would like to extend our sincerest apologies for any inconvenience you may have experienced.
We genuinely appreciate your feedback as it helps us grow and improve. Your satisfaction is our top priority, and we are dedicated to ensuring that every future interaction with our store exceeds your expectations.
Once again, please accept our sincerest apologies for any inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.
Thank you for your understanding and patience.
Sincerely,
Jack
Item not in stock
15 October 2023
Reply from SneakerDaily
Dear Customer,
I hope this message finds you well. I am writing to address the recent complaint you raised regarding the unavailability of our product. Please accept our sincerest apologies for any inconvenience this may have caused you.
We understand how frustrating it can be when a desired product is out of stock, especially when you had your heart set on it. We deeply regret that we were unable to fulfill your order and meet your expectations in this instance.
At SneakerDaily, we strive to maintain ample stock levels to ensure a seamless shopping experience for our valued customers. However, due to unforeseen circumstances, we experienced an unexpected depletion of inventory for the particular product you were interested in.
We understand that this situation is disappointing, and we genuinely apologize for any inconvenience caused. Please be assured that we are taking immediate action to rectify this issue and prevent similar occurrences in the future. We have already initiated efforts to replenish our stock and ensure a more consistent supply of the product you were seeking.
We sincerely apologize for any inconvenience or disappointment caused by the unavailability of the product. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We are committed to improving our processes and ensuring that our customers' needs are met promptly and efficiently.
Should you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly. Our dedicated customer support team is available [provide contact information] and will be more than happy to assist you.
Thank you for your understanding and patience. We value your business and look forward to serving you better in the future.
Sincerely,
My experience was excellent
My experience was excellent, the purchase through the page was very easy, I needed to contact customer service and they responded to me, the only complaint I could have is the processing and shipping times, which are quite long but I still think that they deserve the 5 stars. 100% recommended
14 October 2023
Reply from SneakerDaily
Thank you for your feedback. We will try to improve delivery time.
Legit!
The order was confirmed promptly, shipped efficiently and received in great condition, all at a decent price. Many sites sell junk or upcharge ridiculously. Sneaklaces does neither; I will definitely use this retailer again for my grandsons' sneaker obsessions!
9 October 2023
Reply from SneakerDaily
Thank you for your purchase. Hope all good things will come to you.
lack of communication
I did not like the lack of communication and information on the delivery process but I did like how it didn’t take long to get a response through emails for answers.
8 October 2023
Reply from SneakerDaily
We sincerely apologize for the inconvenience. We have provided more means of communication. Hope you will purchase again.
Well Worth the Wait
This These Air Jordan 4 Retro Red Cement is absolutely fantastic, and waiting 16 days for them was no wasted time at all. The quality is superb, and I have to give a special shoutout to Ms. Sara for her enthusiastic guidance. Top-notch all around!
20 October 2023
Unprompted review
If I could give this company 0 stars I…
If I could give this company 0 stars I would. It’s been nothing but chaos with this company since I placed my 1st order in August 2023. I ordered 3 pair of shoes only 1 pair arrived in the wrong size and color. I gave them another chance in September. Same thing with 2 missing pairs. I did receive 1 pair but they were entirely too small. I requested to return a pair of shoes that were too small in the 2nd order repeatedly. Not to mention the time I had to wait for the wrong orders. They also only have email assistance and it takes 10+ days for them to respond to each message you send. They advised that the shoe I bought has sizing discrepancies (that were not disclosed on the website) their resolution for that was for me to keep the shoe (still be responsible for paying for them) and order a new pair in the right size at 50% off. After I told them how unreasonable that was, they advise I could exchange the smaller pair for a bigger size but I would be responsible for shipping cost. Unacceptable. Who ever is running this company is doing a horrible job. I’m currently waiting for a response back about my issue. I’ve shared with Sara if it’s not resolved ethically, I’m filing a complaint with the BBB. I will never recommend this company to anyone. I’ve advised them that I honestly feel like they are falsely advertising merchandise that they really don’t have just to rip people off. Multiple orders missing with every order I’ve placed? This company is definitely a red flag.
28 September 2023
Unprompted review
I received exactly what I ordered!!!!!!
7 September 2023
Reply from SneakerDaily
We love hearing this! Thank you for such kind words !
I payed extra for shipping to receive…
I payed extra for shipping to receive my order faster for my grandson’s birthday and after 10 days of not receiving it I was told they do not do the early shipping anymore. I then asked to be refunded the extra shipping I paid for which I have not received as yet ( been over a month) I was emailing Sara I assume is the customer service agent with the company, and all she could do and say was that she was sorry. Received my order 29 days after order date.. this was the worst still waiting for my shipping refund.
S.Cox
12 September 2023
Reply from SneakerDaily
Hi there, sorry to hear that, we would like to assist you, please contact us via email support.
Reply from SneakerDaily
Hi there, sorry to hear that, We believe there is confusion among us.
I was disappointed how long it took for…
I was disappointed how long it took for the shoes to arrive
7 September 2023
Not bad… ok seller!
Item arrived in great condition. The only negative is that shipping took very long.
No phone numbers to call or inquire but they do respond on email after a while.
7 September 2023
Idk if the shoes real
4 October 2023
Unprompted review
Arrived in 17 days to Australia and…
Arrived in 17 days to Australia and perfect, brand-new and 100% authentic. Will buy again from here. People need to realize this is a consignment site as well.
*Purchased Jordan 6 infrared black.
1 July 2023
Unprompted review
Reply from SneakerDaily
Thank you so much for this review!!
My order was exactly as expected
My order was exactly as expected, arrived very quickly and would use them again as well as recommend to family/friends
21 June 2023
Unprompted review
Reply from SneakerDaily
We love hearing this! Thank you for such kind words !
The Air Jordan 4 SB “Pine Green”…
The Air Jordan 4 SB “Pine Green” quality is excellent and the prices are reasonable. However, I must mention that the shipping speed was slightly slower than expected. It took approximately 16 days for my order to arrive due to the staff advising me that the items were being shipped from an overseas warehouse to the US. Despite the slight delay in shipping, I want to emphasize the good quality of the products and the reasonable prices at this store.
15 May 2023
Unprompted review
Reply from SneakerDaily
Thank you so much for your review !! We will try our best to ship faster !
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