Smilewindscreens Reviews 

199
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for being exceptionally polite, friendly, and knowledgeable during every home or roadside appointment. Reviewers frequently highlight the remarkably efficient and prompt service, noting that professionals arrive right on time and complete repairs quickly without any mess. A few other people also felt that the booking process was extremely simple and stress-free from the very beginning. Consumers also appreciate the great, affordable prices and the fantastic communication maintained throughout the entire replacement procedure. Many individuals express eagerness to use these dependable services again for their other vehicles in the future.

What people talk about most

Service

Reviewers express great satisfaction with the service, highlighting professional and efficient experiences.... See more

Staff

Clients share positive opinions on staff, highlighting their friendly and polite demeanor. Reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that quotes were significantly cheaper than competitors... See more

Customer service

People report positive experiences with customer service, highlighting great prices and an easy booking... See more

Booking process

Users describe satisfaction with the booking process, noting that arranging appointments is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(199)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vokes

Great as always

12 June 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Very good service

Very good service

3 June 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the review, we appreciate the feedback

Rated 5 out of 5 stars

The service was great

The service was great, came, got on with the work, polite, gave me helpful tips. Just brilliant. Thank you

2 May 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Exceptional service

Josh called and gave me a time he was going to arrive, very friendly and had a conversation and was very efficient in doing his job. Could not recommend more.

13 May 2025
Unprompted review
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

WPrompt efficient service

We use smile regularly, they are prompt efficient and reasonably prices

11 April 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the business and the feedback

Rated 5 out of 5 stars

All the staff at Smiles Windscreens were exceptionally helpful were…

The Staff at Smiles Windscreens were excellent in delivering a great Customer service. They are very helpful and acting swiftly and courteously to my request and kept me in the loop with direct calls to me at every stage of the appt booking. I would rate them highly to other people, having used their service now for the second time. A very fast, reliable and cost effective service.

17 March 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thank you we appreciate the feed back

Rated 5 out of 5 stars

good reliable service

good reliable service, reasonable priced, arrived at the slot I was given. I have used this company several times now and have always had very good service.

20 February 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thank you, we appreciate the feedback

Rated 5 out of 5 stars

Reliable

Reliable. They do what they say.

3 February 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look