I had my impressions video appointment today and honestly, the whole experience was so easy and stress free. The SmilePath staff guided me through each step really clearly, making the process simple... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Smile Path has been mine and my partners choice for aligners to keep our smiles in place since the company we used to straighten out teeth went bankrupt. The process to get our nighttime aligner... See more
Company replied
I had such a great experience with Elyena during my impression video session! She was incredibly helpful, patient, and guided me through every step with clear instructions and a friendly attitude. I w... See more
Company replied
I honestly had such a good experience with SmilePath. My teeth are super straight now and I’m genuinely so happy with how everything turned out. The whole process was way easier than I expected, a... See more
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Company details
Written by the company
SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.
Contact info
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, Australia
- 1300 404 171
- team@smilepath.com.au
- smilepath.com.au
4.6
Excellent
744 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick was very helpful and patient
Patrick was very helpful and patient. Highly recommend. Thanks Patrick!
29 January 2026
Unprompted review
Reply from SmilePath
Thank you for the lovely feedback and recommendation! We’re so pleased to hear that Patrick was helpful and patient throughout your experience. We’ll be sure to pass on your thanks to him.
We truly appreciate your support and recommendation!
Patrick was very helpful and patient…
Patrick was very helpful and patient with me. I appreciated his advice about taking the impressions.
29 January 2026
Unprompted review
Reply from SmilePath
Thank you for your kind feedback! We’re delighted to hear that Patrick was helpful and patient, and that his advice made the impression process easier for you. We’ll be sure to pass on your appreciation to him.
Thanks for choosing Smilepath—we’re glad we could support you along the way!
The whole journey was smooth and easy
The whole journey was smooth and easy. These aligners actually work good for the price that it is and my teeth are looking so much better. Thank you smile path
15 May 2025
Unprompted review
Reply from SmilePath
Thank you for your wonderful feedback! We’re so happy to hear that your journey with Smilepath has been smooth and easy, and that you’re seeing great results with your aligners. Knowing they’ve worked well for you and delivered real value truly means a lot to us.
Thank you for choosing Smilepath—we’re thrilled to be part of your smile transformation!
DO NOT waste your money
DO NOT waste your money. This company has no idea what they’re doing, 0 support or care once they have your money. I had to follow up every step of the way with 0 information on what the next steps would be, how long they would take or what was holding them up. They never informed the dentist so I had to book my own scans (which cost extra) they never sent the tools for the teeth images and told me to just use my fingers. They never even told me that I needed to upload images in order to receive my aligners they just let me sit around waiting for a week until I followed them up. They also continue to harass me with marketing even though I’ve already purchased the aligners.
28 January 2026
Unprompted review
Reply from SmilePath
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how frustrating this has been for you. This is not the level of communication or support we aim to provide.
Clear guidance around next steps, timelines, and required uploads is extremely important, and we understand how disappointing it must have felt to be left waiting or having to follow up repeatedly. We also apologise for any confusion around scans, image submissions, and for the inconvenience caused if marketing messages continued after your purchase.
Your feedback has been shared with our operations and support teams so we can address these gaps and improve our process going forward. We would really appreciate the opportunity to look into your case personally and make things right.
Please reach out to us at team@smilepath.com.au
with your order details, and a senior member of our team will assist you directly.
Thank you again for bringing this to our attention.
Didn’t listen
Oliver didnt listen to me. And this is my third time doing this. The instructions were fine but I’ve already done this before so very unnecessary. I told him the tray was too small and he made me do it anyway
27 January 2026
Unprompted review
Reply from SmilePath
Thank you for taking the time to share your experience. We’re sorry to hear that you felt your concerns weren’t fully listened to during your appointment. That’s certainly not the experience we want for our customers—especially when you’ve already been through the process before.
We appreciate your feedback regarding the tray size and instructions, and we’ll be sharing this with our team to ensure we’re more flexible and attentive in similar situations going forward. If you’re open to it, we’d really like the opportunity to review this further and assist you. Please feel free to reach out to our support team directly.
Thank you again for your honest feedback.
Oliver was GREAT
Oliver was GREAT! Gave clear instructions and information, was friendly and kind! Very helpful, explained clearly and easy to understand. Got impressions complete! Hallelujah!
27 January 2026
Unprompted review
Reply from SmilePath
Thank you for the fantastic review! We’re so happy to hear that Oliver provided clear, friendly, and easy-to-understand guidance—and even happier that your impressions are complete. Hallelujah indeed!
Thanks for choosing Smilepath!
Oliver was helpful in making sure my…
Oliver was helpful in making sure my impressions were done correctly.
26 January 2026
Unprompted review
Reply from SmilePath
Thank you for your feedback! We’re glad to hear that Oliver was helpful in ensuring your impressions were done correctly. Providing clear guidance and support is important to us.
If there’s anything we can do to make your experience a 5-star one next time, please don’t hesitate to let us know.
Clear and concise instructions
Clear and concise instructions. Thank you for your assistance Oliver. Best regards, Inga
26 January 2026
Unprompted review
Reply from SmilePath
Thank you for your kind feedback! We’re delighted to hear that Oliver provided clear and concise instructions and was able to assist you effectively. We’ll be sure to pass on your appreciation to him.
Responsive and well priced
Smile Path has been mine and my partners choice for aligners to keep our smiles in place since the company we used to straighten out teeth went bankrupt. The process to get our nighttime aligners has been better then the last company with a face to face video call to help us get our moulds done correctly.
They are always quick and responsive via email and flexible when needing to change delivery address.
I have recommended smile path to a friend to get her teeth straighten as she lives rurally and doesn't have access to local options for straighten.
We have continued to order our night aligners with Smile path for the last 2 years.
25 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for sharing your experience! We’re thrilled to hear that you and your partner have trusted Smilepath for the past two years and that our process for nighttime aligners has made things easier and more convenient than your previous provider. 😊
It’s wonderful to know that our video call guidance and responsive support have made a difference, especially for customers living rurally. Thank you also for recommending us to your friend – word-of-mouth like yours means a lot to our team!
We look forward to continuing to help keep your smiles in perfect shape.
Ele is very helpful and kind
Ele is very helpful and kind. Really appreciate it. Very good experience with the teeth impression to get my custom splint. Looking forward to getting the splint.
24 January 2026
Unprompted review
Reply from SmilePath
Thank you for your kind words! We’re so glad Ele could assist you and make the teeth impression process smooth and comfortable.
We’re excited for you to receive your custom splint and hope it makes a big difference. Your positive experience means a lot to us!
Such a wonderful team responding 24/7…
Such a wonderful team responding 24/7 love that detail really helpful!!!
23 January 2026
Unprompted review
Reply from SmilePath
Thank you for your amazing feedback! We’re so glad our team could be there for you whenever you needed us. Providing helpful support 24/7 is something we truly care about, and your kind words mean a lot.
We’re thrilled to have made your Smilepath experience a positive one!
Oliver was very patient and helped to…
Oliver was very patient and helped to get the impressions right which was great!
23 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for your kind words! We’re thrilled to hear that Oliver was patient and helped you get your impressions just right. We’ll make sure to pass on your compliments to him.
Your smile is our priority, and we’re so glad we could make the process smooth for you!
Reply from SmilePath
Thank you so much for your kind words! We’re thrilled to hear that Oliver provided clear instructions and helped make your experience smooth. We really appreciate your support and hope to see you again soon!
Rayn was friendly and helpful and…
Rayn was friendly and helpful and explained all the steps thoroughly.
13 January 2026
Unprompted review
Reply from SmilePath
Thank you for your kind review! We’re glad to hear that Ryan was friendly, helpful, and guided you through every step. We really appreciate your feedback!
Ryan
Ryan, was very helpful with taking the impressions and the process was easy
12 January 2026
Unprompted review
Reply from SmilePath
Thank you for your kind words! We’re thrilled to hear that Ryan made the impression process easy and that you had a smooth experience. We really appreciate your feedback!
Oliver was very helpful
Oliver was very helpful. Great business. Highly recommend:)
9 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for your kind words! We’re thrilled to hear that Oliver was able to help and that you had a great experience with us. Your recommendation means a lot!
Oliver was very informative and took…
Oliver was very informative and took great care in ensuring I had a good impression.
9 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for your review! We’re glad to hear that Oliver was very informative and took great care to ensure you achieved a good impression. We’ll be sure to pass along your kind feedback to him. If you need any further assistance, we’re always here to help!
Reply from SmilePath
Thank you so much for your review! We’re happy to hear that Ryan was so helpful and guided you well through the process. We’ll be sure to pass along your kind feedback to him. If you need any further assistance, we’re always here to help!
Ryan was very helpful with the…
Ryan was very helpful with the impression making process. He seems very experienced and patience while walking me through the process.
7 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for your review! We’re delighted to hear that Ryan was very helpful during the impression-making process and guided you with such patience and experience. We’ll be sure to pass along your kind feedback to him. If you need any further support, we’re always here to help!
Ele in customer service is a gem
Ele in customer service helped work with my restricted schedule and fit me in for my video impression appointment. Quick and helpful service.
7 January 2026
Unprompted review
Reply from SmilePath
Thank you so much for your review! We’re delighted to hear that Ele was able to accommodate your schedule and provide quick, helpful service. We’ll be sure to pass along your kind words to her. If you need any further assistance, we’re always here to help!
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