The introduction to Trading on Smartcharts is excellent. It is designed at a pace that beginners and experienced traders can grasp. The platform is one of the best I have used; it is simple to use,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
Company replied
Love the charting software & its layout. The learning programme was well planned & very effective in providing the necessary training to use SmartCharts. Found the presenters to be very helpful & eage... See more
Company replied
SmartCharts is an absolute game-changer for anyone diving into forex, commodities, or indices. The trainers? Razor-sharp and absolutely on fire with their knowledge. Trust me, if you're looking for a... See more
Company replied
Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
895 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with smartcharts
Had an issue with smartcharts, contacted customer services their response was fast and got fixed straightaway,
the Great customer services,
24 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're really glad to hear that you had a positive experience with Smartcharts and that our customer service team was able to respond quickly and resolve your issue right away. Providing fast and effective support is something we always strive for, so it’s great to know we met your expectations. If you ever need assistance again, we’re always here to help!
— SmartCharts team
Decided to cancel my training within…
Decided to cancel my training within the 14 day cooling off period and they have not refunded me. avoid this and avoid their training company.
Edit 31st March 2026 - still no refund - this is possibly the worst company in history please do not give them your time or money. I am now having to refer this matter to county court to get a refund.
6 March 2026
Unprompted review
Reply from SmartCharts
Hi Dan,
Thank you for taking the time to share your feedback—we’re sorry to hear about your experience and understand how frustrating this must feel.
We take refund requests within the 14-day cooling-off period very seriously and aim to process these promptly in line with our policy. Your request has been followed up with our team internally, and an update will be provided to you as soon as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
SmartCharts Team
Brilliant trading platform
SmartCharts is a brilliant trading platform that is easy for even the newest traders to be able to use. They have thought of everything.
18 March 2026
Reply from SmartCharts
Hi there, Arlene
Thank you so much for your kind words! We’re thrilled to hear that you find SmartCharts easy to use, especially for new traders. It means a lot to us knowing that the platform is helping make trading more accessible and straightforward.
We’ve put a lot of thought into creating a smooth experience, so it’s great to hear that it’s coming through. If you ever need any support or have suggestions, we’re always here for you.
All the best,
SmartCharts
This week was the first week I used my…
This week was the first week I used my trading account and the platform trade suggestion was awful despite the trade was buoyant. Smart Chart was always requesting to trade in the opposite of the market hence a lot money
17 March 2026
Reply from SmartCharts
Hi Ademola,
Thank you so much for sharing your experience with us. We truly appreciate your honesty. We understand that trading can feel challenging at times, and it’s completely part of the journey. Every step, even the difficult ones, helps you grow and become more confident in your decisions.
We’d love for you to join our daily free Breakfast Breakout Live, it’s a great space to learn in real time, gain insights, and see how different strategies are applied. Many of our traders find it really helpful in building consistency and confidence.
Please know that you’re not alone in this. We’re here for you, and we’re always happy to help if you have any questions or need guidance.
All the best,
SmartCharts
Love everything about it love the team…
Love everything about it love the team the help I’ve came a long way got my funded account and my goals to move abroad
20 March 2026
Reply from SmartCharts
Hi, James. Thank you so much for the kind words. It’s been great having you as part of the team, and we’re excited to see you keep pushing toward your goal of moving abroad. Wishing you continued progress all the way!
All the best,
SmartCharts
The smart charts platform has been…
The smart charts platform has been designed well and the concept is to guide you to winning trades, but some of your own analysis is required, experience and practice to become successful.
20 March 2026
Reply from SmartCharts
Hi there, Andrea
We really appreciate your feedback! It’s great to know you see the value in the platform. We understand that building confidence takes time, and with continued practice and experience, you’ll keep improving along the way.
We’re here to support you every step of the way and help you grow on your trading journey.
All the best,
SmartCharts
Excellent Trading Education with Outstanding Support!
"Smart Chart Learn to Trade is a well-structured company. The coaches clearly know exactly what they're doing. Instead of just teaching trading techniques, they focus on the right way to approach market conditions. They emphasise clarity and timing, which I believe are KEY to becoming a successful trader.
The support system is unreal! Their Platform is very easy to use. They run live session every Monday to Friday. There are also regular webinars that really help you to build knowledge, mindset and discipline when approaching different market conditions. Even if you miss the session, you can always watch the recorded later which makes the learning very flexible and accessible.
17 March 2026
Reply from SmartCharts
Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that you’re enjoying the structure of the program and finding value not just in the techniques, but in understanding how to approach different market conditions with clarity and timing.
It’s also fantastic to know that the support system, platform, live sessions, and webinars have been helpful in building your knowledge, mindset, and discipline. We’re especially glad the flexibility of recorded sessions has made your learning experience more accessible.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you on your trading journey!
— SmartCharts Team
The team is very supportive of me as a beginner trader.
Smart chart is the best thing that has happened to me. Smart chart does it all for me and I don’t have to worry too much about where to place my trade.
17 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re so pleased to hear that you’re feeling supported as a beginner and that Smart Charts has been a helpful tool in your trading journey. It’s great to know it’s making things easier and giving you more confidence. We’re here to support you every step of the way!
All the best,
The SmartCharts team
smARTCHARTS INTERACTION
the fACT THAT THE PHONE RANG AND within about 6 rings a human answered the phone - very impresive and also spoke to Candice who was very helpful and ecplained everything to me and got the matter sorted in the 1st instance - but ALSO HAD TO exalate the call to their IT dept. THANKS GREt a service
17 March 2026
Reply from SmartCharts
Hi, Cellan! Thank you so much for your kind feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that your call was answered promptly and that our team was able to assist you so effectively. Providing clear support and resolving matters quickly is exactly what we aim for, so it’s great to know we delivered on that for you.
All the best,
SmartCharts
Communications is great
Communications is great. Whoever it is directs me to whoever has the information. My answer are promptly answered and answered fully.
Grateful.
17 March 2026
Reply from SmartCharts
Thank you for your kind words! We’re really pleased to hear that our team has been able to guide you to the right people and provide clear, timely answers.
We truly appreciate your feedback and your gratitude—it means a lot to us!
—The SmartCharts Team
Useful conversation. The call by the coach explained the…
The call by the coach explained the whole process in a nutshell and quite encouraging.
Excited to get onto the real job with Smart charts to fulfill my ambitions.
16 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re thrilled to hear that the call was helpful and encouraging. It’s fantastic to know you’re excited to get started with SmartCharts and pursue your ambitions—we can’t wait to see you achieve them!
— SmartCharts team
Sorted a small problem changing monthly…
Sorted a small problem changing monthly fees from AUD to GBP
16 March 2026
Reply from SmartCharts
Thanks for your review! We’re really glad we could help sort out the change from AUD to GBP for you. We know even small issues can be a bit annoying, so it’s great to hear it was handled quickly and smoothly. If you need anything else at all, we’re always here to help.
— SmartCharts team
Great learning experience
The overall learning experience is great, and the recorded sessions help a lot. When it comes for support, you don't have to wait for a long time, they reply quickly within a reasonable time. Even the technical replies quickly. Coach booking (manually) is also easy and reliable. My coaching session is on the dot and when I miss a session my coach is so accomodating to have an extra session to make up for the lost one. Bootcamps and other zoom events are on the dot, links provided etc. I am happy and I am learning and still learning.
16 March 2026
Reply from SmartCharts
Hi, Amparo. Thank you so much for sharing your experience.
We’re really happy to hear that you’re enjoying the overall learning journey and finding the recorded sessions helpful. It’s also great to know that our support team, technical assistance, and coaching sessions have been responsive and reliable for you.
It’s wonderful to hear that you’re happy and continuing to learn, that’s exactly what we aim for!
All the best on your trading journey, and we look forward to supporting you along the way.
—SmartCharts
Problems with access
I had endless problems trying to complete the online form to access SmartCharts. Dan arranged a Zoom meeting and verified that I had done everything correctly. The issue that prevented me from logging into my account was very quickly resolved. I received great service from Dan and team.
13 March 2026
Reply from SmartCharts
Thank you for sharing your experience. We’re glad Dan and the team could quickly resolve the access issue and provide you with the support you needed. Your feedback means a lot, and we’re thrilled to hear you received great service. Welcome to the SmartCharts journey!
—SmartCharts
The IT technician was calm and…
The IT technician was calm and knowledgeable about my issue and concern that he was able to resolve everything very quickly.
13 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re thrilled to hear that our IT technician was able to resolve your issue quickly and that you felt supported throughout. Your feedback means a lot, and we’ll be sure to pass this on to the team.
—SmartCharts
Amazing and helpful service
I signed up for smart charts and the training today and needed some information which I emailed through to the support team. Adelyn was amazing. She answered all my questions patiently and was very informative and reassuring. Thank you Adelyn. You are a star. I am looking forward to this journey.
12 March 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear that Adelyn could provide the support and guidance you needed. She’ll be delighted to know she made a positive impact.
We’re excited to have you on this journey and look forward to supporting you every step of the way. Enjoy the experience!
— The SmartCharts Team
Warning this will cost you thousands
Warning !!!!! I bought in Learn to trade which was on line for 3 days course then they make you sign up to smart charts for a monthly subscription as a learner it cost me literally thousands for the course and subscription. This will cost you thousands and after the online training I could not log in to any additional training Im now truing to cancel my subscription.
11 March 2026
Unprompted review
Reply from SmartCharts
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that your experience initially caused frustration.
From our records, we can see that the access issue you experienced was resolved shortly after our team got in touch with you. We understand how important smooth access to the platform is, especially while you’re learning.
We’d appreciate the opportunity to further assist you and hopefully address any remaining concerns. We would like to have our team reach out to you to explore the options available and offer you a resolution.
We truly appreciate your honest feedback—it helps us to continue to improve with our service. Thank you for giving us the opportunity to make this right.
Kind regards,
SmartCharts
Reply from SmartCharts
Thank you for the excellent score! We’re delighted to hear that you had a great experience with both our coaching and customer service. Our team works hard to provide helpful guidance and support every step of the way, so it’s wonderful to know it made a positive impression.
We truly appreciate your feedback and support!
—SmartCharts team
My Experience
The one on one mentoring I find very helpful, it takes a while for thing to stick in my head and I found this personal experience with Smart Charts helped me well.
3 January 2026
Reply from SmartCharts
Thank you for sharing your experience and for the 5-star rating! We’re really glad to hear that the one-on-one mentoring has been helpful for you. Everyone learns at their own pace, and it’s great to know that the personalised support with SmartCharts has helped the concepts stick and made a positive difference in your journey.
We truly appreciate your kind feedback and are always here to support you whenever you need it.
—SmartCharts team
Easy to use portal
Easy to use portal, staff are friendly and share their knowledge with the community regularly.
2 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're glad to hear that you find the portal easy to use and that our team has been friendly and supportive in sharing their knowledge with the community. Our goal is always to provide a helpful and positive experience for everyone.
We truly appreciate you taking the time to share your experience, and we hope to earn your 5-star rating next time!
—SmartCharts team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.