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Slice Mobile Reviews 

181
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently mention that the network coverage is exceptionally reliable, allowing them to stay connected while offering great value for money on their monthly mobile bills. People also warmly appreciate the supportive staff, noting that customer care agents are responsive, incredibly kind, and always ready to help when assistance is needed. However, some customers also noted issues with customer service responsiveness, describing long waiting times and occasional technical difficulties with connections. A few other people also felt that number porting was a frustrating process due to unexpected delays, confusing instructions, and unexpected errors when switching networks.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the reliable coverage and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support agents as very friendly,... See more

Price

Consumers find price to be a strong satisfaction point, praising the competitive costs, fair pricing, and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting competitive prices and... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, prompt, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 4 out of 5 stars

Good cheap Esim on the EE network. Rewards loyalty. 1 star off for less than great network coverage though, which is the case with all networks nowadays.

Rated 4 out of 5 stars

I really like being part of a small start business. There have been a couple of initial glitches but I think that’s more to do with the general e-sim technology. The customer service is the reaso... See more

Company replied

Rated 4 out of 5 stars

When I switched network to Slice I wanted to keep my old number so I transferred it over, but the number I was given initially by slice remained active. I had a similar problem transferring my numb... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

Promotion box for Slice Mobile

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4.0

Great

TrustScore 4 out of 5

181 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(181)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Support..

Moved a couple of secondary sims over to Slice Mobile, and everything has been easy to setup and get working, 2 ports over of numbers done by 10am in the morning.
I had to contact support and spoke to George, and even late on a Sunday afternoon they answered within 10 minutes and all was resolved quickly and easily...

23 February 2025
Unprompted review
Rated 3 out of 5 stars

Price is great

Price is great. Not complaining there. However, I got this mainly for work. The coverage map said I would get good to great service at work but is more like ok to good. Works better than main sim. For the price I will keep it but if or when goes to normal price then it’s cancelled as only been used at work.

12 February 2025
Rated 5 out of 5 stars

Super smooth onboarding

Joined Slice as I needed a new number ASAP. The onboarding process was super quick and had an e-sim installed in under 15 minutes. They use the EE network and I'm impressed by the speeds I've been getting on 5G. They offer cash back after a year of being with them, so let's see how that goes. It's contract free (so monthly rolling) and the price is decent enough.

There are a few points to note which may be a factor in you deciding to use them, but for me they don't really matter. For example, no wi-fi calling. They are a pretty new network, but they have a community where you can contribute to help shape the network.

Overall, I'm impressed (hence the 5 stars), however it's always best to try out a service before you switch, so they offer a free 7 day trial.

6 February 2025
Rated 5 out of 5 stars

Esim pay as you Go

Fantastic how I can download esim for pay as you Go I had an issue got hold of slice. They kept me informed about every step and was always on hand to help

2 February 2025
Rated 1 out of 5 stars

Appalling!

Appalling service, cost me a days business !
Do not buy from this company!

23 January 2025
Rated 4 out of 5 stars

Simple great service.

The reason for this review is that I wanted a esim that was pay as you go .. after looking around found slice and took advantage of there free trial... So no risk.. after that it worked well so took out another month.. and still pleased .. the whole process from start to finish was so easy would recommend to everyone..

30 December 2024
Rated 1 out of 5 stars

Expensive and no wifi calling no volte…

Expensive and no wifi calling no volte also bad call quality. Try 1p mobile instead as they offer these services but cheaper using the same Eae network .Don’t waste your time trying this network. Block payments on your cards after deleting the account with them as a safety measure.

19 November 2024
Unprompted review

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